Device Access Console - "Application in review" status and Users receiving "No access to partner..." error - google-developers-console

Our project to integrate support for Google Nest was verified for OAuth by The Google Trust & Safety Security & Privacy Team.
However, on the Device Access Console the project (ID: a09be4ad-f0be-479b-b9a3-77bd74f23c40) is still showing as "Application in review" and is still in the sandbox.
I'm not sure if this is what is causing the issue but our users are still getting the error below:
No access to partner
Information could not be retrieved. Please contact <> to verify your account has been property set up. You may need to add the developer email address as a home member in the Google Home app settings.
A screenshot is below:
enter image description here
We submitted the application on the Device Access Console first in mid December before we submitted the oAuth application.
The Google Trust & Safety Security & Privacy Team recommended I post here. Is there anyone from the Google Device Support team who can help us out with this issue? We'd like to roll this capability out to users as soon as possible.
If you need any other information from me, please let me know.
We verified that users trying to link their Nest accounts have converted over to Google accounts.
We had users try again after we were approved for OAuth also.
The users are still getting the same error message I mentioned.

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I am leaving this answer in the event someone else needs it. It was an answer suggested by Facebook support when I encountered the same problem.
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I've tried to contact the support and find help on forums but no answer at all.
How did you contact Google Support? They have many teams and sometimes agents are not aware of the scope of support. Personally I would contact GCP Support first to verify your App in GCP, once they confirm everything is working from their end they need to route the case to GSuite with an Admin Console specialist to debug the problem

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