Amadeus Error Code - Where can I find error code 25864 and resolve email format error response? - amadeus

Question

When selling a Amadeus hotel segment, I am consistently getting an error response regarding incorrect or missing email address. This is only happening for a specific Amadeus office ID. The same hotel and email address combination sells as expected in other OID.
Is there a setting on the Amadeus side that needs to be set at the OID level to support hotel sell and properly map email address?
Hotel Sell Request with email address in correct format:
<Hotel_Sell>
<systemIdentifier>
<deliveringSystem>
<companyId>WEBS</companyId>
</deliveringSystem>
</systemIdentifier>
<extraIndentification />
<groupIndicator>
<statusDetails>
<indicator>GR</indicator>
<action>2</action>
</statusDetails>
</groupIndicator>
<travelAgentRef>
<status>APE</status>
<reference>
<type>OT</type>
<value>0</value>
</reference>
</travelAgentRef>
<roomStayData>
<markerRoomStayData />
<globalBookingInfo>
<markerGlobalBookingInfo>
<hotelReference>
<chainCode>HI</chainCode>
<cityCode>OAK</cityCode>
<hotelCode>A15</hotelCode>
</hotelReference>
<hotelName>Holiday Inn Express Hotel & Suites Oakla</hotelName>
</markerGlobalBookingInfo>
<representativeParties>
<occupantList>
<passengerReference>
<type>BHO</type>
<value>2</value>
</passengerReference>
</occupantList>
<guestContactInfo>
<phoneOrEmailType>EML</phoneOrEmailType>
<emailAddress>GSWANN#DEEM.COM</emailAddress>
</guestContactInfo>
</representativeParties>
</globalBookingInfo>
<roomList>
<markerRoomstayQuery />
<roomRateDetails>
<marker />
<hotelProductReference>
<referenceDetails>
<type>BC</type>
<value>KNGP08F</value>
</referenceDetails>
</hotelProductReference>
<markerOfExtra />
</roomRateDetails>
<guaranteeOrDeposit>
<paymentInfo>
<paymentDetails>
<formOfPaymentCode>1</formOfPaymentCode>
<paymentType>2</paymentType>
<serviceToPay>3</serviceToPay>
</paymentDetails>
</paymentInfo>
<groupCreditCardInfo>
<creditCardInfo>
<ccInfo>
<vendorCode>VI</vendorCode>
<cardNumber[obfuscated]XXXX-XXXX-XXXX-XXXX/ns95:cardNumber>
<expiryDate>0535</expiryDate>
<ccHolderName>garner swann</ccHolderName>
</ccInfo>
</creditCardInfo>
</groupCreditCardInfo>
</guaranteeOrDeposit>
<guestList>
<occupantList>
<passengerReference>
<type>RMO</type>
<value>2</value>
</passengerReference>
</occupantList>
</guestList>
</roomList>
</roomStayData>
</Hotel_Sell>
Hotel Sell Response that email address is incorrect or missing:
<Hotel_SellReply>
<errorGroup>
<messageErrorInformation>
<errorDetails>
<errorCode>25864</errorCode>
<errorCategory>EC</errorCategory>
<errorCodeOwner>1A</errorCodeOwner>
</errorDetails>
</messageErrorInformation>
<errorDescription>
<freeTextDetails>
<textSubjectQualifier>3</textSubjectQualifier>
<informationType>HERR</informationType>
<language>EN</language>
<source>M</source>
<encoding>1</encoding>
</freeTextDetails>
<freeText>EMAIL ADDRESS MISSING OR INVALID</freeText>
</errorDescription>
</errorGroup>
<bookingTypeIndicator>
<numberOfRooms>
<quantity>0</quantity>
<statusCode>HK</statusCode>
</numberOfRooms>
</bookingTypeIndicator>
</Hotel_SellReply>