Amadeus: How to get a successful response from the GET /shopping/hotel-offers/by-hotel endpoint? - api

Question

Seems like no matter what hotel or check-in check-out dates I try, the GET /shopping/hotel-offers/by-hotel endpoint always returns no availability. The GET /shopping/hotel-offers for a city always returns one or more hotels that have availability. I understand that these can be cached results but then using any of those hotels in the GET /shopping/hotel-offers/by-hotel endpoint returns no availability
Example 1
GET https://test.api.amadeus.com/v2/shopping/hotel-offers?cityCode=NYC
(RESPONSE TRUNCATED FOR READABILITY)
{
"data": [
{
"type": "hotel-offers",
"hotel": {
"type": "hotel",
"hotelId": "BWNYC133",
"chainCode": "BW",
"dupeId": "700101379",
"name": "BEST WESTERN BOWERY HANBEE HTL"
...
"available": true,
"offers": [
{
"id": "15F1E33CA0571B94E27F2BA26CA4319C8A097B500D737AB68088E93AC813D2BC",
"rateCode": "SRS",
"rateFamilyEstimated": {
"code": "SRS",
"type": "C"
},
"boardType": "BREAKFAST",
"room": {
"type": "A1Q",
"typeEstimated": {
"category": "ACCESSIBLE_ROOM",
"beds": 1,
"bedType": "QUEEN"
},
}
...
],
...
}
Immediately followed by
GET https://test.api.amadeus.com/v2/shopping/hotel-offers/by-hotel?hotelId=BWNYC133
RESPONSE
{
"errors": [
{
"status": 400,
"code": 3664,
"title": "NO ROOMS AVAILABLE AT REQUESTED PROPERTY"
}
]
}
The same is true no matter what hotel in any city I try. Am I doing something wrong? I've been playing with the endpoints for a few hours now and have only been able to get a successful response from the hotels by city endpoint.
Appreciate any help provided.
EDIT
My issues are continuing in production now. I am getting no availability from /shopping/hotel-offers/by-hotel or /shopping/hotel-offers/{offerId} endpoints.
GET https://api.amadeus.com/v2/shopping/hotel-offers?cityCode=NYC&hotelIds=XTNYC130,ONNYCMIM,DSNYC132&checkInDate=2020-05-01&checkOutDate=2020-05-03&roomQuantity=1&adults=2&radius=5&radiusUnit=KM&paymentPolicy=NONE&includeClosed=false&bestRateOnly=true&view=FULL&sort=NONE
(RESPONSE TRUNCATED FOR READABILITY)
{
"data": [
{
"type": "hotel-offers",
"hotel": {
"type": "hotel",
"hotelId": "XTNYC130",
"chainCode": "XT",
"dupeId": "700070576"
"name": "DUANE STREET HOTEL",
},
"available": true,
"offers": [
{
"id": "394DF124A254A86DD6DA5D1A3084B543DFA462740EDAE34023151D479266C4DE",
"rateCode": "GMT"
}
],
"self": "https://api.amadeus.com/v2/shopping/hotel-offers/by-hotel?hotelId=XTNYC130&adults=2&checkInDate=2020-05-01&checkOutDate=2020-05-03&paymentPolicy=NONE&roomQuantity=1&view=FULL"
},
{
"type": "hotel-offers",
"hotel": {
"type": "hotel",
"hotelId": "ONNYCMIM",
"chainCode": "ON",
"dupeId": "700128992",
"name": "HOTEL MIMOSA"
},
"available": true,
"offers": [
{
"id": "547EA4B5F7F716DF083DFD19D857DAE0F1B6820E753D080F310737C5374AF857",
"rateCode": "BAR"
}
],
"self": "https://api.amadeus.com/v2/shopping/hotel-offers/by-hotel?hotelId=ONNYCMIM&adults=2&checkInDate=2020-05-01&checkOutDate=2020-05-03&paymentPolicy=NONE&roomQuantity=1&view=FULL"
},
{
"type": "hotel-offers",
"hotel": {
"type": "hotel",
"hotelId": "DSNYC132",
"chainCode": "DS",
"dupeId": "700224946",
"name": "The Ludlow Hotel"
},
"available": true,
"offers": [
{
"id": "CC8CD3A64562527B6330E1A317584E78B68537B1E682115497037D28CB466FDE",
"rateCode": "RAC"
}
],
"self": "https://api.amadeus.com/v2/shopping/hotel-offers/by-hotel?hotelId=DSNYC132&adults=2&checkInDate=2020-05-01&checkOutDate=2020-05-03&paymentPolicy=NONE&roomQuantity=1&view=FULL"
}
]
}
GET https://api.amadeus.com/v2/shopping/hotel-offers/by-hotel?hotelId=XTNYC130&adults=2&checkInDate=2020-05-01&checkOutDate=2020-05-03&paymentPolicy=NONE&roomQuantity=1&view=FULL
RESPONSE
{
"errors": [
{
"status": 400,
"code": 3664,
"title": "NO ROOMS AVAILABLE AT REQUESTED PROPERTY"
}
]
}
GET https://api.amadeus.com/v2/shopping/hotel-offers/by-hotel?hotelId=ONNYCMIM&adults=2&checkInDate=2020-05-01&checkOutDate=2020-05-03&paymentPolicy=NONE&roomQuantity=1&view=FULL
RESPONSE
{
"errors": [
{
"status": 400,
"code": 3664,
"title": "NO ROOMS AVAILABLE AT REQUESTED PROPERTY"
}
]
}
GET https://api.amadeus.com/v2/shopping/hotel-offers/by-hotel?hotelId=DSNYC132&adults=2&checkInDate=2020-05-01&checkOutDate=2020-05-03&paymentPolicy=NONE&roomQuantity=1&view=FULL
RESPONSE
{
"errors": [
{
"status": 400,
"code": 3664,
"title": "NO ROOMS AVAILABLE AT REQUESTED PROPERTY"
}
]
}
GET https://api.amadeus.com/v2/271FFDEF4E7FD5E1EEB10BFE59B0880B5F6AF4DCA73BA57E5489FDFE7E95AFCD
{
"errors": [
{
"status": 400,
"code": 477,
"title": "INVALID FORMAT"
}
]
}

Answer 1

We are experiencing temporary problems with some of our hotel providers test systems which is leading to slower than usual response times or timeouts as in your example. We tried the same request, and for most of the time, it does work, so while we are working with our providers to resolve this issue, you can try to do the request a few times until you have a response.
Sorry for the inconvenience!