Obtain a repeated data and send SQL mail - sql

Question

Good day I have a table called Ticket which has several tickets registered, each one has a status:
1 = Accepted,2 = Assigned,3 = At ​​attention,4 = Attended,5 = Agree.
I want to perform a stored procedure in which I only send mail to the tickets that are in state 4, that is, my ticket has status 4, it is activated exec sp_sendmail .
Then I will use it as a Job every 30 minutes, check to see if it is still in that state and if it is in state 4 it sends again mail, once it changes state 4 to 5 it will not send anything and it will be closed.

Answer 1

Something like this, that loops through the list of tickets and sends an email. Couple notes, though: first, if you try to send too many at once, your email provider may start dropping them, so maybe put in a {pre}WAITFOR DELAY '00:00:02'{pre} delay between messages. Also, instead of sending one email per ticket, you can look into the query options in sp_send_dbmail: you can email a single list of all currently-4 tickets. It just depends on your needs.
CREATE PROCEDURE dbo.SendTicketAttendedEmails
AS
BEGIN
DECLARE #MailList TABLE(TicketID INT, SendTo VARCHAR(255))
DECLARE #ThisTicketID INT
, #MailMessage NVARCHAR(2000)
, #MailSubject NVARCHAR(255)
, #SendTo VARCHAR(255)
INSERT INTO #MailList
([TicketID], [SendTo])
SELECT t.[ID], u.[UserEmail]
FROM dbo.YourTicketTable t
JOIN dbo.YourUserTable u
ON t.UserCreated = u.ID
WHERE [StatusID] = 4
WHILE EXISTS(SELECT 1 FROM #MailList)
BEGIN
SELECT TOP(1) #ThisTicketID = [TicketID]
, #MailSubject = 'Ticket ' + CAST([TicketID] AS VARCHAR(10)) + ' is in status 4.'
, #MailMessage = 'Please review, or whatever, ticket ' + CAST([TicketID] AS VARCHAR(10)) + '.'
, #SendTo = COALESCE([SendTo], 'yourEmailAddress#InCase.Missing')
FROM #MailList
ORDER BY [TicketID];
DECLARE #mailitem_id INT ;
EXEC [msdb].dbo.[sp_send_dbmail]
#profile_name = 'SomeDBMailProfileName' -- sysname
, #recipients = #SendTo -- varchar(max)
, #subject = #MailSubject -- nvarchar(255)
, #body = #MailMessage -- nvarchar(max)
, #mailitem_id = #mailitem_id OUTPUT -- int
, #from_address = 'you#you.com' -- varchar(max)
, #reply_to = 'you#you.com' -- varchar(max)
DELETE #MailList
WHERE [TicketID] = #ThisTicketID
END
END

Answer 2

Basically you will use something like this for your job.
exec sp_send_dbmail
#profile_name = 'your_mail_profile'
,#recipients = 'you#email.com'
,#subject = 'Attended'
,#query = 'select * from yourTable where [status] = 4'
--,#attach_query_result_as_file = 1
--,#query_attachment_filename = 'somefile.csv'
See other options in the docs... and adjust accordingly.