Change default admin password on WSO2 DAS - passwords

Question

After installing WSO2 Data Analytics Server and changing the default admin password i am getting the following ERROR
ERROR {org.wso2.carbon.databridge.agent.endpoint.DataEndpointConnectionWorker}
- Error while trying to connect to the endpoint. Cannot borrow client for ssl://localhost:7711 {org.wso2.carbon.databridge.agent.endpoint.DataEndpointConnectionWorker}
org.wso2.carbon.databridge.agent.exception.DataEndpointAuthenticationException: Cannot borrow client for ssl://localhost:7711
Does anybody knows why this is happening. What conf file i have to change and how?
stack trace:
TID: [-1234] [] [2016-08-01 09:06:19,010] ERROR {org.wso2.carbon.databridge.core.internal.authentication.Authenticator}
- wrong userName or password {org.wso2.carbon.databridge.core.internal.authentication.Authenticator}
TID: [-1] [] [2016-08-01 09:06:19,013] ERROR {org.wso2.carbon.databridge.agent.endpoint.DataEndpointConnectionWorker}
- Thrift Authentication Exception {org.wso2.carbon.databridge.agent.endpoint.DataEndpointConnectionWorker}
org.wso2.carbon.databridge.agent.exception.DataEndpointAuthenticationException: Thrift Authentication Exception
at org.wso2.carbon.databridge.agent.endpoint.thrift.ThriftDataEndpoint.login(ThriftDataEndpoint.java:48)
at org.wso2.carbon.databridge.agent.endpoint.DataEndpointConnectionWorker.connect(DataEndpointConnectionWorker.java:94)
at org.wso2.carbon.databridge.agent.endpoint.DataEndpointConnectionWorker.run(DataEndpointConnectionWorker.java:43)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at java.lang.Thread.run(Thread.java:745)
Caused by: ThriftAuthenticationException(message:wrong userName or password)
at org.wso2.carbon.databridge.commons.thrift.service.secure.ThriftSecureEventTransmissionService$connect_result.read(ThriftSecureEventTransmissionService.java:1394)
at org.apache.thrift.TServiceClient.receiveBase(TServiceClient.java:78)
at org.wso2.carbon.databridge.commons.thrift.service.secure.ThriftSecureEventTransmissionService$Client.recv_connect(ThriftSecureEventTransmissionService.java:88)
at org.wso2.carbon.databridge.commons.thrift.service.secure.ThriftSecureEventTransmissionService$Client.connect(ThriftSecureEventTransmissionService.java:74)
at org.wso2.carbon.databridge.agent.endpoint.thrift.ThriftDataEndpoint.login(ThriftDataEndpoint.java:46)
... 7 more
TID: [-1] [] [2016-08-01 09:06:19,015] ERROR {org.wso2.carbon.databridge.agent.endpoint.DataEndpointConnectionWorker}
- Error while trying to connect to the endpoint. Cannot borrow client for ssl://localhost:7711 {org.wso2.carbon.databridge.agent.endpoint.DataEndpointConnectionWorker}
org.wso2.carbon.databridge.agent.exception.DataEndpointAuthenticationException: Cannot borrow client for ssl://localhost:7711
at org.wso2.carbon.databridge.agent.endpoint.DataEndpointConnectionWorker.connect(DataEndpointConnectionWorker.java:100)
at org.wso2.carbon.databridge.agent.endpoint.DataEndpointConnectionWorker.run(DataEndpointConnectionWorker.java:43)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at java.lang.Thread.run(Thread.java:745)
Caused by: org.wso2.carbon.databridge.agent.exception.DataEndpointAuthenticationException: Thrift Authentication Exception
at org.wso2.carbon.databridge.agent.endpoint.thrift.ThriftDataEndpoint.login(ThriftDataEndpoint.java:48)
at org.wso2.carbon.databridge.agent.endpoint.DataEndpointConnectionWorker.connect(DataEndpointConnectionWorker.java:94)
... 6 more
Caused by: ThriftAuthenticationException(message:wrong userName or password)
at org.wso2.carbon.databridge.commons.thrift.service.secure.ThriftSecureEventTransmissionService$connect_result.read(ThriftSecureEventTransmissionService.java:1394)
at org.apache.thrift.TServiceClient.receiveBase(TServiceClient.java:78)
at org.wso2.carbon.databridge.commons.thrift.service.secure.ThriftSecureEventTransmissionService$Client.recv_connect(ThriftSecureEventTransmissionService.java:88)
at org.wso2.carbon.databridge.commons.thrift.service.secure.ThriftSecureEventTransmissionService$Client.connect(ThriftSecureEventTransmissionService.java:74)
at org.wso2.carbon.databridge.agent.endpoint.thrift.ThriftDataEndpoint.login(ThriftDataEndpoint.java:46)
... 7 more
TID: [-1234] [] [2016-08-01 09:06:29,070] INFO {org.wso2.carbon.core.services.util.CarbonAuthenticationUtil} - 'admin#carbon.super [-1234]' logged in at [2016-08-01 09:06:29,070+0300] {org.wso2.carbon.core.services.util.CarbonAuthenticationUtil}
TID: [-1] [] [2016-08-01 09:06:48,893] INFO {org.wso2.carbon.databridge.agent.endpoint.DataEndpointGroup} - No receiver is reachable at reconnection, will try to reconnect every 30 sec {org.wso2.carbon.databridge.agent.endpoint.DataEndpointGroup}
TID: [-1] [] [2016-08-01 09:06:48,927] INFO {org.wso2.carbon.databridge.core.DataBridge} - user admin connected {org.wso2.carbon.databridge.core.DataBridge}
TID: [-1234] [] [2016-08-01 09:06:48,932] ERROR {org.wso2.carbon.databridge.core.internal.authentication.Authenticator}
- wrong userName or password {org.wso2.carbon.databridge.core.internal.authentication.Authenticator}
TID: [-1] [] [2016-08-01 09:06:48,933] ERROR {org.wso2.carbon.databridge.agent.endpoint.DataEndpointConnectionWorker}
- Thrift Authentication Exception {org.wso2.carbon.databridge.agent.endpoint.DataEndpointConnectionWorker}
org.wso2.carbon.databridge.agent.exception.DataEndpointAuthenticationException: Thrift Authentication Exception
at org.wso2.carbon.databridge.agent.endpoint.thrift.ThriftDataEndpoint.login(ThriftDataEndpoint.java:48)
at org.wso2.carbon.databridge.agent.endpoint.DataEndpointConnectionWorker.connect(DataEndpointConnectionWorker.java:94)
at org.wso2.carbon.databridge.agent.endpoint.DataEndpointConnectionWorker.run(DataEndpointConnectionWorker.java:43)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at java.lang.Thread.run(Thread.java:745)
Caused by: ThriftAuthenticationException(message:wrong userName or password)
at org.wso2.carbon.databridge.commons.thrift.service.secure.ThriftSecureEventTransmissionService$connect_result.read(ThriftSecureEventTransmissionService.java:1394)
at org.apache.thrift.TServiceClient.receiveBase(TServiceClient.java:78)
at org.wso2.carbon.databridge.commons.thrift.service.secure.ThriftSecureEventTransmissionService$Client.recv_connect(ThriftSecureEventTransmissionService.java:88)
at org.wso2.carbon.databridge.commons.thrift.service.secure.ThriftSecureEventTransmissionService$Client.connect(ThriftSecureEventTransmissionService.java:74)
at org.wso2.carbon.databridge.agent.endpoint.thrift.ThriftDataEndpoint.login(ThriftDataEndpoint.java:46)
... 7 more
TID: [-1] [] [2016-08-01 09:06:48,935] ERROR {org.wso2.carbon.databridge.agent.endpoint.DataEndpointConnectionWorker}
- Error while trying to connect to the endpoint. Cannot borrow client for ssl://localhost:7711 {org.wso2.carbon.databridge.agent.endpoint.DataEndpointConnectionWorker}
org.wso2.carbon.databridge.agent.exception.DataEndpointAuthenticationException: Cannot borrow client for ssl://localhost:7711
at org.wso2.carbon.databridge.agent.endpoint.DataEndpointConnectionWorker.connect(DataEndpointConnectionWorker.java:100)
at org.wso2.carbon.databridge.agent.endpoint.DataEndpointConnectionWorker.run(DataEndpointConnectionWorker.java:43)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at java.lang.Thread.run(Thread.java:745)
Caused by: org.wso2.carbon.databridge.agent.exception.DataEndpointAuthenticationException: Thrift Authentication Exception
at org.wso2.carbon.databridge.agent.endpoint.thrift.ThriftDataEndpoint.login(ThriftDataEndpoint.java:48)
at org.wso2.carbon.databridge.agent.endpoint.DataEndpointConnectionWorker.connect(DataEndpointConnectionWorker.java:94)
... 6 more
Caused by: ThriftAuthenticationException(message:wrong userName or password)
at org.wso2.carbon.databridge.commons.thrift.service.secure.ThriftSecureEventTransmissionService$connect_result.read(ThriftSecureEventTransmissionService.java:1394)
at org.apache.thrift.TServiceClient.receiveBase(TServiceClient.java:78)
at org.wso2.carbon.databridge.commons.thrift.service.secure.ThriftSecureEventTransmissionService$Client.recv_connect(ThriftSecureEventTransmissionService.java:88)
at org.wso2.carbon.databridge.commons.thrift.service.secure.ThriftSecureEventTransmissionService$Client.connect(ThriftSecureEventTransmissionService.java:74)
at org.wso2.carbon.databridge.agent.endpoint.thrift.ThriftDataEndpoint.login(ThriftDataEndpoint.java:46)
... 7 more

Answer 1

Thanks for sharing the stack trace. The logs show ThriftAuthenticationException(message:wrong userName or password) this means that even though the admin password is changed via the UI that some places are still referring to the default password.
If we are publishing events into DAS from ex: API Manager 1.10.0. If the admin's password has been changed on DAS, then on the other products(ex:api manager) we need to specify the new password where ever the as well as the admin
and admin are given such as in api-manager.xml
When we grep for port 7711 within the DAS pack the matrix.xml is also having admin as the password as a result could you kindly change the password on the relevant areas and check again.
regards,shavantha

Answer 2

there are two ways to change the password. However,
1.We can change the password by updating the admin-password via user-mgt.xml or via the web interface as mentioned by you
The below document has the guidelines that will help you change the password
https://docs.wso2.com/display/DAS301/Adding+and+Managing+Users+and+Roles
However, appreciate if you can provide the following answers to try and reproduce your scenario
1.Did this error prevent you from logging in after the attempt to change the default password
2.Can you please share the full stack trace for the error.
3.What is the Operating system and JDK version are you using

Answer 3

I have resolved the same error on EI 6.1.0 and EI 6.1.1 (Integrator and Analytics profile activated)
After the change of the admin password must be update this files for databridge comunications:
EI_HOME/repository/deployment/server/eventpublishers/MessageFlowConfigurationPublisher.xml
EI_HOME/repository/deployment/server/eventpublishers/MessageFlowStatisticsPublisher.xml
Set property encrypted to false and replace the encrypted old password with not encrypted new password
<property encrypted="false" name="password">NOT-ENCRYPTED-NEW-PASSWORD</property>
/conf/log4j.properties
Change the password for log4j.appender.LOGEVENT.password

Answer 4

[SOLVED] Finally the problem was a sample carbon application that was deployed and was trying to connect with the default credentials. Thank you all

Answer 5

user-mgt.xml
UserManager->Password
repository/conf/log4j.properties
# DAS_AGENT uses PatternLayout.
log4j.appender.DAS_AGENT.layout=org.wso2.carbon.analytics.shared.data.agents.log4j.util.TenantAwarePatternLayout
log4j.appender.DAS_AGENT.columnList=%D,%S,%A,%d,%c,%p,%m,%H,%I,%Stacktrace
log4j.appender.DAS_AGENT.userName=admin
log4j.appender.DAS_AGENT.password=xxxxxxx
log4j.appender.DAS_AGENT.url=tcp://localhost:7612
log4j.appender.DAS_AGENT.maxTolerableConsecutiveFailure=5
log4j.appender.DAS_AGENT.streamDef=loganalyzer:1.0.0
log4j.logger.trace.messages=TRACE,CARBON_TRACE_LOGFILE