We have several computers running Windows 7, MS Office 2016 and the enterprise version of harmon.ie.
Every 30-40 minutes Outlook 2016 crushes with error message "Outlook is not responding", most often when you are composing a new message and you press the Send button.
We tried re-installing MS Office 2016, harmon.ie, applying the latest Win 7 and MS Office 2016 updates but still Outlook crushes. If we disable the harmon.ie add-in - all is fine, Outlook works perfectly.
The MS Office build that we use is: 16.0.4390.1000 64-bit
Do you have any tips on why this is happening and how we can solve this issue?
P.S.
The error in the Win Application log is always the same with event id 1000:
Log Name: Application
Source: Application Error
Date: 13-Jul-16 8:42:30 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: RWT-PWR-L374.rwt.local
Description:
Faulting application name: OUTLOOK.EXE, version: 16.0.4393.1000, time stamp: 0x573b33e3
Faulting module name: ucrtbase.DLL, version: 10.0.10586.9, time stamp: 0x5642c48d
Exception code: 0x40000015
Fault offset: 0x000000000006990f
Faulting process id: 0x1a58
Faulting application start time: 0x01d1dcf63851e66f
Faulting application path: C:\Program Files\Microsoft Office\Office16\OUTLOOK.EXE
Faulting module path: C:\WINDOWS\system32\ucrtbase.DLL
Report Id: 42e91501-48f7-11e6-b0eb-5cc5d4caf3ae
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2016-07-13T12:42:30.000000000Z" />
<EventRecordID>11369</EventRecordID>
<Channel>Application</Channel>
<Computer>RWT-PWR-L374.rwt.local</Computer>
<Security />
</System>
<EventData>
<Data>OUTLOOK.EXE</Data>
<Data>16.0.4393.1000</Data>
<Data>573b33e3</Data>
<Data>ucrtbase.DLL</Data>
<Data>10.0.10586.9</Data>
<Data>5642c48d</Data>
<Data>40000015</Data>
<Data>000000000006990f</Data>
<Data>1a58</Data>
<Data>01d1dcf63851e66f</Data>
<Data>C:\Program Files\Microsoft Office\Office16\OUTLOOK.EXE</Data>
<Data>C:\WINDOWS\system32\ucrtbase.DLL</Data>
<Data>42e91501-48f7-11e6-b0eb-5cc5d4caf3ae</Data>
</EventData>
</Event>
I have checked the crash dumps. The crash --does not occur nor originate from harmon.ie-- but from Outlook probably when running a call back (not one of our call back,). harmon.ie hence only uncovers the issue with ESET on Outlook 2016, note harmon.ie is deployed over 1.5 million users and we have never been reported such crash. ESET/Outlook 2016 contributes to the problem. If removing ESET "read email" option or even the plugin itself I suggest you contact ESET support. None of the dumps indicate a crash in harmon.ie. Indeed, the stack traces of the crash clearly indicates it occurs from a thread using VCRUNTIME140 , harmon.ie does definitely not use it (it is a ,net plugin) nor Outlook. ESET probably does.
00000000`0015bdc0 000007fe`f861abdf KERNELBASE!RaiseException+0x39
00000000`0015be90 000007fe`f815f718 clr!UMThunkStubRareDisableWorker+0x3f
00000000`0015bec0 00000000`774d8802 clr!UMThunkStub+0x128
00000000`0015bf50 00000000`774bf5e7 user32!DispatchHookA+0x164
00000000`0015bfb0 00000000`774c4869 user32!CallHookWithSEH+0x27
00000000`0015bfe0 00000000`775fba75 user32!_fnHkINLPMSG+0x8c
00000000`0015c030 00000000`774c90ca ntdll!KiUserCallbackDispatcherContinue
00000000`0015c0e8 00000000`774c9095 user32!ZwUserPeekMessage+0xa
00000000`0015c0f0 000007fe`fedc7372 user32!PeekMessageW+0x105
00000000`0015c140 000007fe`fedc5716 msctf!RemovePrivateMessage+0x83
00000000`0015c1b0 000007fe`fedc7e4c msctf!SYSTHREAD::DestroyMarshalWindow+0x3c
00000000`0015c1e0 000007fe`fedc7d3c msctf!TF_UninitThreadSystem+0xfd
00000000`0015c230 00000000`775d99e4 msctf!CicFlsCallback+0xa4
00000000`0015c270 00000000`775d2889 ntdll!RtlProcessFlsData+0x84
00000000`0015c2b0 00000000`775d27c0 ntdll!LdrShutdownProcess+0xa9
00000000`0015c3d0 000007fe`f2635f8f ntdll!RtlExitUserProcess+0x90
00000000`0015c400 000007fe`f2b7dff8 mscorwks!SafeExitProcess+0xc7
00000000`0015c680 000007fe`f2790e3c mscorwks!EEShutDownHelper+0x678
00000000`0015c6b0 000007fe`f8ad9170 mscorwks!CorExitProcess+0x13c
00000000`0015c790 000007fe`f8bb7e2d mscoreei!RuntimeDesc::ShutdownAllActiveRuntimes+0x1f4
00000000`0015ca80 000007fe`eee2bc9d mscoree!ShellShim_CorExitProcess+0x10e
00000000`0015cab0 000007fe`eee2bbde ucrtbase!swprintf+0x2a9
00000000`0015cae0 000007fe`eee2bb3e ucrtbase!swprintf+0x1ea
00000000`0015cb10 000007fe`eee29919 ucrtbase!swprintf+0x14a
00000000`0015cb70 000007fe`d30561b7 ucrtbase!abort+0x69
00000000`0015cba0 000007fe`eee2902f OLMAPI32!Validate_SetValidationFlags+0x89b7
00000000`0015cbd0 000007fe`eeed39ba ucrtbase!terminate+0x1f
00000000`0015cc00 000007fe`eeedc710 VCRUNTIME140!__std_terminate+0xa
00000000`0015cc30 000007fe`eeed282a VCRUNTIME140!_CallSettingFrame+0x20
00000000`0015cc60 000007fe`eeed1b82 VCRUNTIME140!__FrameUnwindToState+0x136
(Inline Function) --------`-------- VCRUNTIME140!__FrameUnwindToEmptyState+0x7e
00000000`0015ccd0 000007fe`eeedbe80 VCRUNTIME140!__InternalCxxFrameHandler+0x19a
00000000`0015cd30 00000000`775d7f0d VCRUNTIME140!__CxxFrameHandler+0x90
00000000`0015cd80 00000000`775c7d4c ntdll!RtlpExecuteHandlerForUnwind+0xd
00000000`0015cdb0 00000000`773c054e ntdll!RtlUnwindEx+0x539
00000000`0015d450 000007fe`f8093095 kernel32!RtlUnwindExStub+0x1e
00000000`0015d490 000007fe`f80910a4 MSVCR120_CLR0400!UnwindNestedFrames+0x109
00000000`0015da50 000007fe`f8091793 MSVCR120_CLR0400!_DestructExceptionObject+0x134
00000000`0015dad0 000007fe`f8091528 MSVCR120_CLR0400!_DestructExceptionObject+0x823
00000000`0015db80 000007fe`f8092857 MSVCR120_CLR0400!_DestructExceptionObject+0x5b8
00000000`0015dc70 000007fe`f8093127 MSVCR120_CLR0400!_InternalCxxFrameHandler+0x213
00000000`0015dce0 00000000`775d7e8d MSVCR120_CLR0400!_CxxFrameHandler+0x77
00000000`0015dd30 00000000`775c84cf ntdll!RtlpExecuteHandlerForException+0xd
00000000`0015dd60 00000000`775fbac8 ntdll!RtlDispatchException+0x45a
00000000`0015e440 00000000`00000000 ntdll!KiUserExceptionDispatch+0x2e
This is definitely not a well-known issue.
Bear in mind the crash occurs in Windows C runtime in ucrtbase.dll dll, not inside harmon.ie.
It could be that harmon.ie simply uncovers a problem.
-Please download check latest harmon.ie version 5.4 from our web site.
Disable all the addins except harmon.ie:
In order to rule out any plugin conflict would you please check whether any additional plugins are enabled in Outlook - if so, disable (temporarily) all other add-ins except harmon.ie To disable Outlook add-ins
• Go under File -> Options -> Add-ins -> Manage COM Add-ins and click Go...
• Deselect all add-ins except harmon.ie and click OK.
Restart Outlook - and go back under File -> Options -> Add-ins to verify that harmon.ie is the only add-in listed in the Active application add-ins section.
If you still reproduce with our latest 5.4 version and after disbaling all the other addins as detailed previously:
Get a couple of crash dumps by running the below command in a cmd window after starting Outlook.
procdump.exe -64 -ma outlook -e harmonie.dmp
Procdump utility can be downloaded at: https://technet.microsoft.com/en-us/sysinternals/dd996900.aspx
Upload the dumps at:
ftpus.mainsoft.com
User: free
Password: free
Let me know when the dumps get uploaded.
Thanks,
---- Jean
Related
In Windows 7, a process started with CreateProcessAsUser by a windows service with a local system account crashes, but the same process started manually runs fine. The CreateProcessAsUser functionality is in a separate COM component [64 bit C++ dll], and the windows service [dot net 4.6.1] has platform target [Any CPU]. The process does not write anything to the event log either, suggesting that no code is executed, and it crashes immediately. This code works perfectly in windows 10.
I tried to attach to the process but it ends too soon to do anything. I do get a message "Module not found" , suggesting that it doesnt find a library. But I cant figure out which one. I gave it all the libraries it needs, which can be seen by the fact that the program runs ok when started manually from the same folder. I also tried to specify the startup folder in the function CreateProcessAsUser, but there was no difference, but I think it starts in the correct folder by default [where it is located]
I found the following link on SO
Why is this process crashing as soon as it is launched?
But it did not help either. ProcMon does not show where a module was not found [It says PATH NOT FOUND if I remove a known module]
The process exit status is -1066598274
and the stack trace is
0 ntoskrnl.exe RtlNtStatusToDosError + 0x1086 0xfffff8000712f206 C:\Windows\system32\ntoskrnl.exe
1 ntoskrnl.exe RtlCopySidAndAttributesArray + 0x1789 0xfffff8000714b0d9 C:\Windows\system32\ntoskrnl.exe
2 ntoskrnl.exe RtlNtStatusToDosError + 0x1538 0xfffff8000712f6b8 C:\Windows\system32\ntoskrnl.exe
3 ntoskrnl.exe KeSynchronizeExecution + 0x3a23 0xfffff80006e75e53 C:\Windows\system32\ntoskrnl.exe
The event viewer shows the following information
Faulting application name: BizBrainAgentPluginHost.exe, version: 1.0.0.0, time stamp: 0x5b88084d
Faulting module name: KERNELBASE.dll, version: 6.1.7601.18015, time stamp: 0x50b8479b
Exception code: 0xc06d007e
Fault offset: 0x0000000000009e5d
Faulting process id: 0x484
Faulting application start time: 0x01d440746491e037
Faulting application path: C:\Program Files\Avinashi Ventures Pvt Ltd\myTallyApp Agent\BizBrainAgentPluginHost.exe
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report Id: a2f39c97-ac67-11e8-94f1-0023ae9747d0
Thanks
I have created a vs2010 win app that uses Crystal-reports 13.0 sp22
The app is deployed on a work-group of 5 computers
There is a printer connected to the network visible from all PCs
All PCs can print to the printer except one
This one can print from all programs eg notepad, PDF but not from my app
The user clicks on the viewers button to print, the print dialog shows up
but when print is clicked or layout tab is clicked the app crashes
Checking the event viewer I get two application errors:
Number 1:
Application: InsuranceAgent.exe Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.ArgumentException at
System.Globalization.RegionInfo..ctor(Int32) at
CrystalDecisions.Windows.Forms.CrystalReportPrintDialogCustomPanel.GetPaperSizeString(Double,
Double) at
CrystalDecisions.Windows.Forms.CrystalReportPrintDialogCustomPanel.UpdateChoices()
at
CrystalDecisions.Windows.Forms.CrystalReportPrintDialog.UpdateSelectedPrinterOnPanel()
at
CrystalDecisions.Windows.Forms.CrystalReportPrintDialog.CrystalReportPrintPropertySheetDlgProc(IntPtr,
CrystalDecisions.Windows.Forms.Internal.WindowsMessages, IntPtr,
IntPtr)
Number 2:
Faulting application name: InsuranceAgent.exe, version: 2.0.6622.2791,
time stamp: 0x5a876a70 Faulting module name: KERNELBASE.dll, version:
10.0.16299.248, time stamp: 0x4414ec23 Exception code: 0xe0434352 Fault offset: 0x0000000000014008 Faulting process ID: 0x27fc Faulting
application start time: 0x01d3a782bfac72fc Faulting application path:
C:\Program Files (x86)\PNSoftware\Insurance Agent\InsuranceAgent.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll Report ID:
70ffc331-1923-4f03-b06e-e07935328527 Faulting package full name:
Faulting package-relative application ID:
This Happens only in this PC all others are ok and all the same win10 OS
Any help will be deeply appreciated
Thank you all in advance
After all the problem was solved
I cannot explain why but only how !!!!!
I changed the regional settings ( the format tab ) to English United States
Any other setting does not work eg. English United Kingdom
The funny thing is that on the network all other computers they have regional settings Greek and the application is working fine
Would be great to have an explanation but at least at last it is working ...
All the best
Nikos
I've been using VS 2015 Community Edition without any issues for the past 2 months. Then one day it decided to crash (I wasn't doing anything when it crashed). After I tried starting it up again, it only gets to the home-page screen then crashes. No project is being opened, it crashes on its own.
Things I tried with no success:
Repairing the install.
Uninstalling then Reinstalling.
Running in /safemode (still crashes in safemode!)
I don't have anything custom installed (especially after the clean install).
At this point my only hope is re-installing windows (running Windows 7), and hoping the problem goes away then. Any other ideas, things I can try?
Here's the log dump from starting VS2015 in safemode (I wanted to post the contents here, but they exceed the allowed post size):
http://wikisend.com/download/447654/vs_log.txt
I did search through the log for error tags, and found the following instances:
<entry>
<record>2196</record>
<time>2016/03/16 19:49:43.330</time>
<type>Error</type>
<source>UserConnection</source>
<description>Failed to get IAccountManager from service provider.</description>
</entry>
<entry>
<record>2416</record>
<time>2016/03/16 19:49:44.273</time>
<type>Error</type>
<source>Extension Manager</source>
<description>Extension will not be loaded because an extension with the same ID 'Microsoft.Dev14.VsixTemplatesPackage.V2.443cca91-ec20-41e5-a165-f28e56b89650' is already loaded at C:\PROGRAM FILES (X86)\MICROSOFT VISUAL STUDIO 14.0\COMMON7\IDE\EXTENSIONS\OZPNHXDR.G5H\...</description>
<path>C:\PROGRAM FILES (X86)\MICROSOFT VISUAL STUDIO 14.0\COMMON7\IDE\EXTENSIONS\NUGETIFIEDEXTENSIBILITYTEMPLATES\</path>
</entry>
<entry>
<record>2417</record>
<time>2016/03/16 19:49:44.274</time>
<type>Error</type>
<source>Extension Manager</source>
<description>Extension will not be loaded because an extension with the same ID 'Microsoft.VisualStudio.TeamFoundation.TeamExplorer.Extensions' is already loaded at C:\PROGRAM FILES (X86)\MICROSOFT VISUAL STUDIO 14.0\COMMON7\IDE\EXTENSIONS\MKTRGVMI.4Y3\...</description>
<path>C:\PROGRAM FILES (X86)\MICROSOFT VISUAL STUDIO 14.0\COMMON7\IDE\COMMONEXTENSIONS\MICROSOFT\TEAMFOUNDATION\TEAM EXPLORER\</path>
</entry>
EDIT 1:
Following magicandre1981's advice I ran procdump, but the resulting file is 0.5 GB, so it's too much to upload. Here's a screenshot from the dump file. The exception seems to be 0xE0434352.
EDIT 2:
I looked at Event Viewer, and found the following Error related to the crash. Looks like the exception is caused by Microsoft.VisualStudio.Services.Experimentation.FlightsClient:
Application: devenv.exe Framework Version: v4.0.30319 Description: The process was terminated due to an unhandled exception. Exception Info: System.NullReferenceException at Microsoft.VisualStudio.Services.Experimentation.FlightsClient+<ReadStreamFromRemoteAsync>d__20`1[[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].MoveNext() at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(System.Threading.Tasks.Task) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(System.Threading.Tasks.Task) at Microsoft.VisualStudio.Services.Experimentation.ShippedFlightsClient+<SetRemoteFlightsAsync>d__4.MoveNext() at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(System.Threading.Tasks.Task) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(System.Threading.Tasks.Task) at Microsoft.VisualStudio.Services.Experimentation.VSExperimentationService+<<FlightDataCallback>b__33_0>d.MoveNext() at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(System.Threading.Tasks.Task) at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(System.Threading.Tasks.Task) at Microsoft.VisualStudio.Services.Experimentation.VSExperimentationService+<FlightDataCallback>d__33.MoveNext() at System.Runtime.CompilerServices.AsyncMethodBuilderCore+<>c.<ThrowAsync>b__6_1(System.Object) at System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(System.Object) at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean) at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem() at System.Threading.ThreadPoolWorkQueue.Dispatch() at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()
EDIT 3:
Searching for TestFlight related posts, I found the following from Microsoft (opting out of Experience Improvement Program). Looked very promising, but sadly didn't resolve my issue:
https://connect.microsoft.com/VisualStudio/feedback/details/2082049/crash-on-startup
I fixed the problem by installing Visual Studio 2015 Update 2 RC (I was running Update 1), and unchecking every single optional install feature (I just need C#/WPF). Chances are, simply installing Update 2 RC would fix the issue, but I've wasted too much time on it already to keep trying over and over again.
Here's a link to Update 2 RC:
https://www.visualstudio.com/en-us/news/vs2015-update2-vs.aspx
I'm trying to crawl a website's data using Import.io desktop app, I'm running this software on a windows server 2008 r2 64bit,32 GB Ram & intel 4770 i7 CPU, But when it's crawling , Suddenly an error appears which asks me to restart the program, The error description contains :
Problem signature:
Problem Event Name: APPCRASH
Application Name: import.io.exe
Application Version: 0.0.0.0
Application Timestamp: 553e7d2c
Fault Module Name: mozalloc.dll
Fault Module Version: 24.0.0.5001
Fault Module Timestamp: 522fa8df
Exception Code: 80000003
Exception Offset: 0000119c
OS Version: 6.1.7601.2.1.0.274.10
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
I've tried to download a new mozalloc.dll and replace the old one with the newer version. Which in this case , Import.io app uses xulrunner version 24, First I've replaced mozalloc.dll version 42 (newest version) with the default import.io's mozalloc.dll file at :
C:\Users\Administrator\AppData\Roaming\import.io\xulrunner-versions\24
But after that , the program interface wasn't showing up. When I opened import.io , it does open in the task manager but windows didn't show up the program's interface.
I've also downloaded the newest xulrunner version and replaced all the files in that folder , Same thing happened again.
I appear to be in a bit of a bind. I have been working on some simple design changes to our website and having finished went to release them live. No sooner than I uploaded the affected pages, the MySQL Daemon service crahsed. I did a restart and then restarted the service as it didn't restart automatically and managed to navigate to the website. It crashed again and has been doing so nearly every ten minutes like clockwork.
The windows event log is listed here:
Log Name: Application
Source: Application Error
Date: 14/06/2013 10:03:47
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: DEDICAT-3JPUQIF
Description:
Faulting application name: mysqld.exe, version: 5.5.28.0, time stamp: 0x503ddca5
Faulting module name: mysqld.exe, version: 5.5.28.0, time stamp: 0x503ddca5
Exception code: 0xc0000005
Fault offset: 0x00000000000fd869
Faulting process id: 0x428
Faulting application start time: 0x01ce68dc51cff4c0
Faulting application path: C:Program FilesMySQLMySQL Server 5.5binmysqld.exe
Faulting module path: C:Program FilesMySQLMySQL Server 5.5binmysqld.exe
Report Id: 525bda97-d4d1-11e2-95f3-525400bb8b87
Event Xml:
1000
2
100
0x80000000000000
6821
Application
DEDICAT-3JPUQIF
mysqld.exe
5.5.28.0
503ddca5
mysqld.exe
5.5.28.0
503ddca5
c0000005
00000000000fd869
428
01ce68dc51cff4c0
C:Program FilesMySQLMySQL Server 5.5binmysqld.exe
C:Program FilesMySQLMySQL Server 5.5binmysqld.exe
525bda97-d4d1-11e2-95f3-525400bb8b87
Does anybody have any clues what might be causing this?
As always thanks in advance.
Graham
This turned out to be an erroneous space character at the end of several lines of a stored procedure generated by SqlYog. Removing the characters fixed the problem.
Cheers
Graham
When I researched, this error means your database is probably corrupt and needs rebuilding.
Have a look at MySQL suddenly not working on Windows Server 2003 server fault question.
Hope this helps.