API ISSUE Call Handshake - bigcommerce

Question

THIS IS MY ISSUE PLEASE HELP. When i run my run.bat this is what i get in response. Im not sure what is the best way to fix this or if it is on my side of the code.. nothing has changed on my side so im assuming its on your side that it just broke?
E:\WebsiteIntegration>.\php\php.exe -f main.php
2015-09-25 14:15:16 Edge to Bigcommerce Website Integration v0.8.4
2015-09-25 14:15:16 Processing items that have been updated since 2015-09-22 11:
10:49
2015-09-25 14:15:16 Connecting to integration database... SUCCESS
2015-09-25 14:15:16 Connecting to The Edge database... SUCCESS
2015-09-25 14:15:16 Checking connection to Bigcommerce.
PHP Fatal error: Uncaught exception 'Bigcommerce\Api\NetworkError' with message
'error:14077410:SSL routines:SSL23_GET_SERVER_HELLO:sslv3 alert handshake failu
re' in E:\WebsiteIntegration\lib\bigcommerce.php:82
Stack trace:
#0 E:\WebsiteIntegration\lib\bigcommerce.php(142): Bigcommerce\Api\Connection->h
andleResponse()
#1 E:\WebsiteIntegration\lib\bigcommerce.php(398): Bigcommerce\Api\Connection->g
et('https://www.hop...')
#2 E:\WebsiteIntegration\lib\bigcommerce.php(662): Bigcommerce\Api\Client::getTi
me()
#3 E:\WebsiteIntegration\main.php(1534): Bigcommerce\Api\Client::getRequestsRema
ining()
#4 {main}
thrown in E:\WebsiteIntegration\lib\bigcommerce.php on line 82
Fatal error: Uncaught exception 'Bigcommerce\Api\NetworkError' with message 'err
or:14077410:SSL routines:SSL23_GET_SERVER_HELLO:sslv3 alert handshake failure' i
n E:\WebsiteIntegration\lib\bigcommerce.php:82
Stack trace:
#0 E:\WebsiteIntegration\lib\bigcommerce.php(142): Bigcommerce\Api\Connection->h
andleResponse()
#1 E:\WebsiteIntegration\lib\bigcommerce.php(398): Bigcommerce\Api\Connection->g
et('https://www.hop...')
#2 E:\WebsiteIntegration\lib\bigcommerce.php(662): Bigcommerce\Api\Client::getTi
me()
#3 E:\WebsiteIntegration\main.php(1534): Bigcommerce\Api\Client::getRequestsRema
ining()
#4 {main}
thrown in E:\WebsiteIntegration\lib\bigcommerce.php on line 82
E:\WebsiteIntegration>pause
Press any key to continue . . .

Answer 1

From BigCommerce... Thank you for contacting Bigcommerce API support and allowing us time to look over your concern. The problem you are seeing is due to the recent deprecation of the RC4 cipher suite (please go to developer.bigcommerce.com to see the banner we posted regarding this). This is a PCI requirement change that needed to be done and we are now doing it globally to all Bigcommerce IP addresses. It is likely that your client libraries is making a specific call to use cipher. You will either need to modify the library/ scripts to not make these references or update to the latest client libraries available at https://developer.bigcommerce.com/api/clients . Please let us know if there is anything else we can do to help related ot this case. As always, please don't hesitate to contact us if there any other API questions or issues you may have.
-- Unfortunately I have not been able to figure out what new Cipher to use in place of the old RC4 cipher.

Answer 2

On Linux servers running languages like PHP and Ruby that use libssl/OpenSSL, please check the supported ciphers as follows via the command line:
~$ openssl ciphers -v
DHE-RSA-AES256-SHA SSLv3 Kx=DH Au=RSA Enc=AES(256) Mac=SHA1
DHE-DSS-AES256-SHA SSLv3 Kx=DH Au=DSS Enc=AES(256) Mac=SHA1
AES256-SHA SSLv3 Kx=RSA Au=RSA Enc=AES(256) Mac=SHA1
You need to change your cipher to one of these. Hope it helps