Excel macro runs Access macro issue - vba

I have an Excel macro that imports files into an Access database. The Excel macro uses a shell command to open Access and kick off a macro in the Access database. The Access macro runs an Access VBA function that runs several routines in Access. This works for me. I'm located in the US.
A UK user tries to run the Excel macro. Access opens but displays an error message. The Access database is located on the UK server.
I remoted in to the user's machine and opened the Access database. I then selected "macros" and pushed the "run macro" icon. A pop-up displayed and showed the macro name. You had to click "Ok" or "cancel". I've never seen this before and was wondering if this is the reason that the UK user gets the error message.
Any suggestions would be appreciated. thanks...........

Try going into the settings of his Access. If all fails, download and use this program called Express ClickYes. It automatically clicks yes when message boxes in Access pops up

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In the answer you'll also see a reference to this package here which does everything you need. Autoupdates are hard so I would recommend going with someone else's solution.
http://www.decisionmodels.com/downloads.htm#addload
(Scroll down to Add-In Loader Version 2)