Functional Specification Process Management - business-process

Developing functional specifications is never a pleasurable experience, but I kind of find a sick pleasure in planning a project well. I think I have some father issues.
Regardless of my own issues, I can find any number of articles on how to create a single functional spec in varying degrees of usefulness. There are templates and examples aplenty, and I've got a good library of my own. However I am finding it difficult to find anyone who discusses a manner in which to produce multiple functional specs with any efficiency.
Does anyone know of a source discussing how to manage the process of quickly generating disparate types of functional specs? Say a company that delivers web apps, perhaps using a rapid development tool like ColdFusion or PhoneGap or something where the experience lies within the use of the tool not the end result. So the functional specs can have a wonderful array of difference in them.
Can anyone point me towards a way of managing this process to ease the burden of building each of these from scratch?
EDIT - I really like OmniGraffle, however I'm not trying to maintain a look and feel or do anything visual (saving past screen shots might be useful if they can be indexed). Code Snippets seems closer to what I wanted. But in actuality I think I am looking for the method to archive/index past blocks of text.
So if I described a purchase order system a year ago and I am building something similar today, I want to find that functional spec from a year ago to have some example text to start from.
In my head this is liek some novel writing software where like code snippets a block of text (either a scene, chapter or blurb or whatever can be written and then moved aroudn int eh body of the whole. yWriter does this. However I need to find a way to index/search through these large chunks of text for relevance. I am hoping to learn more about that kind of system.

Fleshing out the ambiguity
If you are asking about templates that are primarily textual, then your best bet is probably just to have a 'stationary' file that you can open a copy, adding pieces that are copies of the template structure you've saved to the 'stationary', and then save out the draft spec.
If you are referring to diagrams and other visual schematic that follow a 'spec language' that is unique to your development framework, then I would suggest a tool like OmniGraffle, Visio, or LucidCharts, which have active communities that develop 'stencil libraries' (e.g. graffletopia)
I think you more mean #1, in which case you might look to examples like OmniOutliner templates which can contain sophisticated stylization of fonts and format, akin to 'type styles' in Word documents.
Code Snippets are one mechanism for solving this, but you will only get snippet libraries for programming IDEs, which generally will lack text style features. Code Snippet libraries are like text macros: short strips that expand into large blocks of text. You could create your own snippets for the different structures of project spec that related to each kind of framework.
Another solution is to leverage the file interoperability of tools like OmniGraffle and OmniOutliner (or other pairings). WhenOmniGraffle opens an Outliner file, it displays the list structure as a tree of objects/nodes. After adding more nodes, the OmniGraffle file can be re-opened in OmniOutliner and viewed as a list, with all the attached Outliner styles.
This is a nice multi-modal approach, but locks you into a toolset. Probably unavoidable until more people demand tooling to do this kind of thing.

Related

Standard library in ABAP

Is there something similar to a standard library for modern ABAP (maybe even OO-Abap)? For example a curated list of objects that address some of the most common programming tasks like
high-level data structures (not just plain internal tables)
working with file paths and directories
working with files (reading, saving, ...)
working with different file types (text, csv, xml, ...)
regular expressions
working with the environment (client, application server)
...
My current workflow is to stumble upon a problem like getting the extension of a file from a filename (or something fairly similar and easy). Then I have three options:
Dig through a ton of (mostly old and lacking) posts on SDN until i maybe find a pointer to solve the problem
Hack away and create a one-off solution to the problem
Take my time and implement a good and well documented solution
Many times I feel a bit lost. A lot of the available information is old, bad or both. Is there a more structured approach to tackle the problem of finding a suitable abstraction in the ABAP-world?
To answer your first question no, unlike C, C#, Java, there is no need to include a library since all the functions are always available to you, so in that regards it might be simpler. What you are asking though is a great question, I am sure you probably see tons of queries in SDN for "Is there a Function module for?" etc.
There isn't an easy answer but In SAP ABAP I think the easiest way might be to find this is by looking at packages. Similar to a library by looking at a package for the type of function your looking for might get you there. For example if I am looking for handling files I might look for the control framework package and there I can see all the available functions/classes/methods/BAPIs etc. that are related to front end controls/file handling etc. and might be able to find what I am looking for. Note its not perfect as the way packages are used has changed from time to time so its actually better for finding functions related to for example purchasing or sales etc. but its one way that we use.
Like other languages in that we still need to know what library to link in to get the function you need, in ABAP you just have to find the related package. Hope it helps a little, I know its not perfect. Example package for front end controls
For working with the environment:
If you have access to SAP there is a transaction code called BAPI
Here you could find a hierarchical list of all the main objects in SAP (i.e. Material, Purchase Order, etc)
In this list you could find documentation, the function modules used for the object (i.e. créate/get detail/update etc)
And digging into the function modules could take a look to the structures, receiving parameters, etc
The other questions are a little bit complex, I am not aware of any comprehensive list but digging into SCN usually is easy to find a solution for the most common things like handling files, etc
In the particular case of regular expressions, SAP native language, ABAP, has keywords for handling them, but you also have a class in SAP called CL_JAVA_SCRIPT which you could use for doing thigs in "JavaScript way"
For example I used this class in the past to evaluate a simple formula provided in a string (i.e 3 + 2 * 5 )
This is an operation really complex to do in ABAP but easy to do in JS.
Hope it helps
SAP Reuse Library (SE83) is the most close thing to what you are looking for. It provides common development tasks grouped in hierarchy (UI controls, standard dialogs, confirmation prompts) and contains code snippets for each with commonly used classes/modules:
Though, it is incomplete and lacks many popular things.
Consider also DWDM, BIBS, LIBS transactions and other packages in this link.

folder structure for project documentation

I saw some questions raised about the folder structure of source codes, but I never see the question about folder structure of project documentation. I googled it and still do not see many articles talk about.
Here is one http://www.projectperfect.com.au/downloads/Info/info_project_folder_structure.pdf
To quote some of its words:
"There are two broad approaches:
Organize by phase so that each top
directory is a phase. For example,
you might have directories for
Feasibility, Business Analysis,
Design etc. or whatever your phases
are called.
Organize by function so that the top
directory level are functions. For
example, Risks, Requirements, Scope,
Change Control, Development.
Most times a mix of both are used..."
So any thought about it? I believe this is also an important issue!
IMHO depending on your document management system the choice of structure for your documents may not be an issue. When looking at the problems project related documents are trying to solve you typically come to the conclusion that documents are about communication.
Different documents attempt to communicate different things (or contexts); test plans discuss how testing should/has been executed, requirements specifications discuss how the business rules should be applied, architecture documents discuss the technical components and so forth. Each of these documents might have the need for its own unique structure. For example the structure you choose for your test plans may be vastly different from the structure you need for your architecture documents.
When keeping the communication issue and the document context in mind I generally come back to these 2 key aspects.
Searchability – What is the easiest way to find the document I am looking for?
Versioning – How do I know that the document I am looking for is the most recent one?
I feel searchability is the most important thing to remember because different people call the same document by different names. For example some people call Business Requirements documents Functional Specifications. Some people call Functional Specifications use case documents. As you cannot always govern the naming convention of documents I feel finding the right document to be far more important than the folder or place in which it is stored.
So to answer your question I would simply answer by saying it doesn’t really matter which structure you use, just that you should use some form of document management system (SharePoint, Documentum, Trim, etc). The benefits are simply too great to work without one :)

Language-Portable Example Programs

At the moment I am learning Objective-C 2. I'm aware that it's used heavily by Mac developers, but I'm more interested in learning the language at this point in time than the frameworks for developing on Mac OS X/iPhone (except for Foundation). In order to do this I want to write a few intermediate* console applications, but I'm stuck for ideas.
Most examples are something along the lines of "Write a Fraction class that has getters/setters and a print function", which isn't very challenging coming from a C++ background. I'd like some generic examples of programs, but I don't want them to include any Objective-C implementation details. I want to figure out the program structure/write my own interfaces and learn the language from there.
In summary: I am curious as to what example programs Objective-C programmers would recommend for exploring the language.
An example of an "intermediate" application would be something along the lines of "Write a program that takes a URL from the command line and returns the number of occurrences of a certain word in data returned:
example -url www.google.com -word search
"Project Euler" is a standard response for this kind of thing, but I get the feeling that you're less interested in being told to implement algorithmic stuff (since that knowledge is easier to port between languages) and more interested in miniprojects that will familiarize you with core libraries. Is this fair?
If so, IMO, you ought to know the basics of how to do the following with the standard libraries of language you hope to use for serious work:
Standard IO
Network IO
Disk IO and navigating the filesystem
Regexp utilities
Structured data (XML libraries and CSV libraries if they exist)
Programming problems I would recommend for those:
It sounds like you've already done this.
A very simple proxy - something like what you described in your post, but that listens on a port for a message containing a URL rather than taking it on the command line, and likewise returns the results to whatever contacted it over the network rather than outputting to stdio. [Obviously you need to have the machine behind an appropriate firewall for this!]
Something which takes a directory path and recursively tallies the number of lines its children contain. (So, get the directory's listing, open each child file and count the number of line breaks. Then open each of its child directories, get their listings, ...) Record any errors encountered (e.g., no read privileges) in a reasonable way. Write out the final results to file in the directory supplied.
Usually if I tool around in a language enough, I'll run across some problem which I just naturally find myself using regexps for. I'll assume the same is true for you and punt this element for now.
Fetch StackOverflow.com, and [by putting it into a DOM model and navigating that] determine whether this question is still on the front page.
I got the most out of Objective-C by exploring it with a testing framework. I have written a short blog post about it. You should also wrap your head around the memory management conventions employed by Objective-C, reference counting takes a little time to get used to but works very well if responsibilities are clearly segregated (I have written about that on my blog too).
By getting my hands dirty on a testing framework (GHUnit for that matter), I was able to learn far more about the language than I could have in a "traditional" way. Of course you'll need a little pet project, otherwise this approach doesn't make sense.
I don't think your example is a very good idea as it requires you to mess with http connections, resources etc. which is a little framework specific after all. Parsing a text file would be a little easier in this regard. Using a unit testing framework has the following advantages for you:
learn about platform specific build systems and deployment details
forced to develop components in a loosely coupled fashion from the ground up
thereby exploring unique mechanisms of the language, that might require new or make known patterns redundant (e.g. categories make dependency injection obsolete etc.)
fast compile-test cycle, less time spent in front of the debugger
combined with source control: painless experiments
You should also look into the testing framework implementation, as testing frameworks always require to work with metadata to some extend. Testing frameworks are often used together with isolation frameworks. They basically create objects at runtime that comply to certain interfaces and act as stand-ins for concrete objects. Looking at their implementation will teach you about the runtime manipulations that can be done in Objective-C (keyword: Method-Swizzling)

Where can I find UML diagrams (instead of reinventing the wheel)?

I am currently trying to draw a set of UML diagrams to represent products, offers, orders, deliveries and payments. These diagrams have probably been invented by a million developers before me.
Are there any efforts to standardize the modeling of such common things? Or even the modeling of specific domains (for example car-manufacturing).
Do you know if there is some sort of repository containing UML diagrams (class diagrams, sequence diagrams, state diagrams...)?
There is a movement for documenting (as opposed to standardizing) models for certain domains. These are called analysis patterns and is a term Martin Fowler came up with. He actually wrote a book called Analysis patterns. Also, he has a dedicated section on his website where he presents some of these patterns accompanied by UML diagrams.
Maybe you'll find some inspiration that will help you in modeling your domain. I've stressed the word inspiration as I think different businesses have different requirements although they operate the same domain so the solutions you might read about may not be appropriate for your problem.
There are many tools out there that do both - but they're generally not free!
Microsoft Visio does both and is extensible. For UML artefacts they come with auto generators into VB/Java template code - but you can modify them to auto-generate any code. There are many users of Visio that have created models from which to use as templates.
Artisan Enterprize is by far the most powerful UML tool (but it's not cheap).
Some would argue that Rational Rose or RUP is the better tool
But for Car-Manufacturing and other similar real world modelling, by far the best tool is Mathworks Simulink (not because it's one of the most expensive). It is by far the best tool beccause you can animate the model - you can prove the model working before generating the slik code (in whatever grammar/language/other Models you care to push it)!
You can obtain a student license for around £180; with the 'real thing' pushing £4000 (for car-related artefacts). The full product with all the trimmings is about £15k. Simulink is also extensible with a C like language though there is a .Net addin and APIs to use a plethora of other langhuages. And, just like Visio there is a world-wide forum creating saleable, shareware & freeware real world model templates. Many world-wide Auto-Manufacturers are already using Simulink.
I think that MiniQuark question is really good and will sooner or later be provided by vendors such as Omondo, Rational IBM etc... Users doesn't just need tools, they need models out of the box and just add their business rules inside an existing well defined architecture. Why to develop from scratch a new architecture if the job has already be done ? In Java we use plenty of frameworks, existing methods etc...so why not to go one level higher and reuse architecture ? It is today impossible to guess how a project will evole and new demands are coming every day. We therefore need a stable architecture which has been tested previously and is extensible. I have seen so many projects starting with a nice architecture then realizing in the middle of the project that this is not what is the best and then changing their architecture. Renaming classes, splitting classes, creating packages etc...after the first iteration it is getting a real mess. Could you imagine what we found after 10 iterations !! a total mess !!
This mess would had been avoided if using a predefined model which has been tested previously because the missing class, or package etc..would have already been created and only a class rename would be sufficient for architecture purposes. Adding business rules methods will end the codding stage before deployment test.
I think there is a confusion between patterns and the initial question which is related to UML model re usability.
There is no today any reusable model out of the box which has been developped. This is really strange but the job has never been done or never been shared.
Omondo has tried to launch an initiative without real success. I have heard that they are working on hundred of out of box models which will be open source and given for free to the community. I hope this will be done because this is really important for me and would save me a lot of time at the beginning of a project.

Application (Not a Markup Language) for Producing a User Manual [closed]

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Can anyone recommend a program to create user manuals with? Not a markup language (like LaTeX or DocBook) but more something interactive like Scribus. As I'm not the only one that will update the manual the software should be something that's easy for a novice to pick up but still has some advanced features (like linking in text from external sources/tables, handling masterpages/themes etc.).
Regards,
Oscar
Technical Publishing Software - Views on FrameMaker and Its Alternatives
I've done spec documents with LaTeX and Framemaker, and designed a Framemaker workflow to support a team of 5 analysts producing a spec document for an insurance underwriting system. The document was expected to get to 2,000 pages or so. Many years ago (around 1992-1993) I also worked briefly as a typesetter.
Framemaker is designed for technical documentation and does it very well indeed. It also has features designed to support very large documents with multiple authors - people use this system to do documents with more than 100,000 pages. It is also more accessible than LaTeX to users familiar with word processing software.
Key features of Framemaker:
Documents consisting of multiple
files: You can pull together a
'Book' with multiple subsections in
different files. The document can
also be kept in source control.
Textual MIF format for
import/export: The importer is
somewhat finicky (I found generating
working LaTeX to be easier) but you can
generate items such as data
dictionaries and import them into
the document. The file has textual
anchors (see below) so you can
create cross-reference links that
will be stable across imports. I
find this to be a key feature for
specs as it allows cross-references
to link directly to generated items.
Powerful tagging, indexing and cross-referencing System: Everything
is based on tags in Framemaker and
it is easy to apply tags quickly.
This means that cross-referencing,
indexing, conditional text and
applying styles en-masse is easy and
just works. You can generate indexes and TOCs based on tags, so
having multiple specialised indexes
(such as a list of data field names
from screens or a data dictionary)
is easy to do. The document I
described above had 4 separate
indexes.
Stable: Framemaker is designed for
professionals so it doesn't second
guess you in the way that word does.
It is also much more stable on large
documents. Anyone who's tried to
write a document of more than 50-100
pages on Word should have a pretty
fair idea of what this implies.
Scriptable: FM has a C API and there
are various scripting plugins
(FrameScript and FMPython
being probably the most widely used)
which can be used to automate jobs
in FM. Framemaker 10 adds support
for a Javascript based scripting tool
called Extendscript, presumably
ported across from the scripting facility
in InDesign.
Single-sourcing: From a single FM
document you can produce PDF,
Windows Help (CHM), HTML and print
documents fairly easily. The
cross-references also resolve to
hyperlinks.
Global style controls: You can
easily set up styles for a document
and apply it across the whole
document. It also facilitates
running headers and footers with a
great deal of flexibility in having
them track sections, versions,
chapters etc.
Alternatives to Framemaker
LaTeX/Lout: You've already indicated
that you don't want a markup
lanaguage, but the TeX and
Lout systems are used for large
structured documents and do this
well.
Ventura Publisher: Probably the
only real alternative to Framemaker
if you want that sort of user interface
without paying bodily parts for the
privilege.
It has strong support for structured
documents and an XML-based document
interchange format. It's now owned
by Corel, who still appear to be actively promoting it.
There are a couple of other technical publishing tools on the market: Quicksilver (which used to be known as Interleaf) and ArborText. These two are powerful tools - Interleaf used to be the market leader in this field at one point - but quite expensive.
Adobe Indesign: Although Adobe
claim you can do large documents
with InDesign, the cross-referencing
and other large document features
tend to be viewed as lacking by
Framemaker afficionados. There is,
however, a text entry system for it
called InCopy that apparently
does have this sort of
functionality and quite
a large body of Third-party
plugins, some of which do
support tagging and other such facilities.
InDesign also has a scripting API and
a JavaScript interpreter for executing
scripts.
I haven't used Indesign,
so I can't really comment on how
well it works in practice.
DocBook: This is really just
a standard format for structured
documents but has a large ecosystem
of tools surrounding it for writing
and rendering documents. If you
don't want to use LaTeX you will
probably not want to use DocBook for
similar reasons. As Vinko Vrsalovic
points out (+1), This link goes to a StackOverflow
post from someone describing using
DocBook in practice.
I've never really used DocBook and I've
made so many edits to this post that it's now in Wiki mode, so
someone familiar with DocBook might
want to elaborate on this.
Word processing software: Word
has serious shortcomings as a
technical publishing tool and is not
recommended. OpenOffice has
somewhat better structured
documentation functionality than
word and may be a better choice if
politics or requirement to use .doc
as a document interchange format
preclude a better alternative.
Wordperfect is also
considerably better for
documentation-in-the-large than word
and still has a presence in several vertical markets
such as legal offices.
Madcap Software's Blaze and Flare: These
are new kids on the block and live
in roughly the same space as
Framemaker. The company was founded by former
eHelp (creators of RoboHelp) employees and is
actively developing, with multiple releases yearly. Their
offerings have greatly expanded in the past two years,
to the detriment of the quality of the individual products.
It seems focus has been on turning out new products and
by consequence there are a lot of "fit and finish" issues in
each. The authors have chosen to reinvent the wheel in many ways,
resulting in confusing and often broken implementations. Save often,
you will encounter unhandled exceptions. Source control integration
is flaky. For example, moving or deleting a group of files will result in
one source control commit for each file deletion. Big PITA when
you have source control email notifications. Hello 500 emails.
Flare can import Word and Framemaker files, but the import
is far from seamless. Expect to retain all of your content
but plan on completely re-styling from scratch.
Flare shares many of Word's tendancies to do too much behind
the scenes and assume what the user would choose. The HTML looks
like what Word outputs when you export HTML - lots of custom tags
and attributes, deeply nested inline styles, etc. The text
editor is maddening, for example, its cursor model is different
than any other software you've ever used.
Framemaker vs. LaTeX
These two are main systems I have used to produce large, presentable system documents and I've had good results with both.
Ease of Learning: TeX can give you absolute control but actually
achieving this on a complex LaTeX
document without breaking other
items isn't trivial, particularly
where a large number of macro
packages are involved. Basic LaTeX
isn't hard to learn, but making
modified versions of .sty files that
still work takes a bit of tinkering
if you're not a really deep TeX
hacker. It can be done but be
prepared to spend quite a lot of
time fiddling.
Framemaker can give you a good degree of control on the look of the document and isn't that hard to learn. Getting a house style and tweaking the layout (which you probably will have to do) will be easier with Framemaker.
Ease of Text Entry: You can use tools such as Lyx to provide a
wordprocessor-like front end to
LaTeX, and these work well if you
want to write large bodies of text.
Framemaker's DTP-like user interface
works in a way familiar to people
who are used to wordproessing
software. From this perspective
there is little practical
difference.
Templating Document Structure: Framemaker allows a document
structure to be defined in terms of
tags or an XML schema (if using
Structured Framemaker). LaTeX has a
set of canned structural elements
that are flexible enough to be
useful. Adding additional
structural elements (e.g. a data
dictionary item) can be done as a
macro, but making them auto-number
is a bit more challenging and you will
need to poke around behind the
scenes. Both can do it, but it's
considerably more technical to do it
in LaTeX in anything but trivial
cases.
Also, LaTeX does not have
the facility to template the
document structure in the way that
Structured Framemaker does.
However, you can achieve this type
of effect with DocBook and then
generate to LaTeX if desired.
Ease of Integration: I found making a generator for non-trivially
complex MIF files to be quite
fiddly. The MIF parser is quite
pernickety in FM and doesn't really
give good diagnostics. LaTeX
produces far better error messages
and is quite a bit less fussy.
Technical Publishing Software vs. Layout Software
Page layout software started with Pagemaker and the other main players in this space were its competitor Quark Xpess and now InDesign, with which Adobe is essentially trying to deprecate and replace it and Framemaker. Scribus, which you mentioned before, lives in the same space as these products.
If you are producing a manual with less than (say) 50-100 pages, one of the packages would probably do an adequate job. They are really designed for advertising and layout-heavy publication tasks such as magazines, so their support for large-document features of the sort found in Framemaker is fairly limited. The key issue with these products is scalability - they do not work well on large documents.
Just for reference I have actually typeset a 200-page book (someone's autobiography) using Pagemaker. While the fine-grained kerning and leading control helps a bit for copyfitting, it is still a highly manual process to lay out a book sized document. In this case the book was just straight text with no significant cross-referencing or structure other than chapters. Doing a complex technical spec document or manual this size with Pagemaker would have been very fiddly and probably next to impossible to get right without any mistakes.
Technical Publishing vs. Word Processing Software
This is more of a description of key shortcomings of MS-Word for large spec documents. However, it will illustrate some of the main features required for documentation-in-the-large:
Indexing and Cross-Referencing: This is a real chore in Word, and
quite unstable. Framemaker's
tagging features and LaTeX's labels
mean that you can assign a tag or
known label (in a predictable format
if necessary). The textual format
for the tag anchors is exposed in
the user interface, and is used for
the linkage. In Word, the anchors
are much more opaque and not
easily controllable in this way.
Combined with the clumsy user
interface and instability of the
product, this makes maintaining
these fiddly, and often unstable -
you often have to manually fix them
up.
Templated Layouts: Style support in word are quite basic and
numbering tends to be somewhat
unstable. FrameMaker is all about
driving from the tags and applying
styles based on the tags. Global
style changes just work in
Framemaker in a way that they do not
in Word.
Large multi-file Documents: I've never been able to make this work
well in Word, but it is a key
feature in Framemaker and LaTeX.
Again, Word's instability means that
you tend to spend a lot of time
tidying up after it. As the
document grows larger, the
proportion of time spent on this
work grows quadratically -
propensity for breakage proportional
to n (size of document) * time to
fix proportional to size n (time
to fix)
Why is Word so Unstable: Word does a lot behind the scenes to
support novice users and intervene
in layouts. It is also not really
frame-based (text flow conceptually
separate from document layout), but
the developers try to implement
various frame-like behaviours in the UI. When
the A.I. second-guesses you on a
complex document it often does the
wrong thing. Framemaker 'treats the
user as an adult' and does none of
this so things stay where you put
them.
Other word processors such as
Open Office and WordPerfect do not
misbehave in quite the same way as
Word, which is one of the reasons
that just about any word
processor other than Word will do a
better job of technical documents.
Pre-Flighting: In documentation-speak, this is the
process of checking that your
assemblage of files for the document
(image files etc.) is correct before
committing to print. The
professional systems will complain
about things that are wrong, giving
you a chance to correct it. Word
will just put on a happy face and
try to fix things behind the scenes.
A good example of this is a word
file with linked graphics. If you
copy the file and graphics to
another directory and update one of
the graphics in situ, word may well
still read the file from the old
path (I've seen it do this) and not
the new one you've just updated.
However, this behaviour is not consistent and
typifies the rampant abuse of
unstable heuristics in that product.
Pre-Press Support: A publishing system extends into the pre-press
phase of the workflow. This means
it covers preparation for print.
Word processing software tends not
to have this functionality or have
it in a very limited form.
Without getting too far into this, a key difference is that publishing software tends to treat you like a consenting adult and not get in the way when you want to scale or automate things. One can use word processing software for large scale documentation but it has many design decisions adapted to casual users writing short documents with little regard for quality. These adaptations come at the expense of fitness-for-task on large scale document preparation work. The main issues I find with Word for spec documents are the poor indexing and cross-referencing and general instability issues where I am always having to go back and fix things. However, political considerations in most environments (I'm a contractor) mean one is often stuck with it.
Some general comments on the state of technical documentation software
Framemaker would be the obvious choice if Adobe didn't keep giving off signals that they are trying to deprecate it and move its user base to InDesign. However, FM is widely used in aerospace, software and engineering circles and Adobe's management would face a lynch mob if they actually EOL'd the product without a credible migration path. From what one reads on the web, Adobe's acquisition of FM was driven by John Warnock, but he was ousted and FM became a victim of office politics. The net result is that it's been moved to maintenance mode and is quite stagnant.
Ventura Publisher has also been relegated to a niche market to some extent, but at least Corel do not have two competing product lines in the way that Adobe do. It is probably a passable substitute for FM and may be more politically acceptable to PHB types as it is marketed as a 'business publishing' system.
Quicksilver and Arbortext both seem to be viable products, but are very expensive. I've not used either, so I can't really make any real judgement on their merits.
The markup language systems are free and very powerful in many ways. Lout might be a bit easier to work with as it doesn't have quite the level of legacy baggage that LaTeX does. DocBook is also quite widely used and does have quite a bit of tool support. These technologies put a significant squeeze on the 'geek' end of Framemaker's market share and do so on their merits - they have probably taken quite a chunk out of Adobe's profit margins over the years. I would not dismiss these technologies out of hand, but they will be harder to learn in practice.
You might try evaluating InDesign and a selected set of plugins (concentrate on those for tagging and cross-ref/index management). Finally, some of the word processing software (Wordperfect and OpenOffice) give you a reasonable toolkit for structured documentation and work considerably better for this than MS-Word.
PostScript
Yes, that is a pun. I haven't touched on Pre-Press functionality of any of these products. Printing and Pre-Press are technical fields in their own right and the scope for expensive mistakes means you should probably leave this up to specialists.
Framemaker, InDesign, Ventura, QuickSilver, Arbortext and (presumably) the MadCap products all come with facilities to do pre-press preparation. By and large, word processing software does not.
Doing pre-press with LaTeX tends to involve post-processing the PS output with software like psutils or rendering to PDF and taking the pre-press workflow from there. Generally, most pre-press houses can work from PDF, so a good PDF writing tool like Distiller is the best interface for work prepared from tools that are not designed for prepress work. Note that the quality of the output from Distiller tends to be better than the Ghostscript based ones like PDFCreator.
Note that the RGB colour space of a monitor does not have a direct map to a CYMK colour space used by a printing press. Actually getting colours - especially colour photos - to come out correctly on a press is somewhat fraught if you do not have the right kit. For print production, see a specialist unless you have reason to believe you know what you're doing. For a casual user I would still recommend this 15 years after I was involved in the industry, as mistakes are very expensive to fix once they're committed to print.
If you really do want to do colour print work in-house, you will probably need to calibrate your monitor. For best results, you should get a high-fidelity monitor like this one from HP. In order to calibrate the monitor you may also need a sensor like one of the ones described in this review if the monitor does not come with one. Most professional graphics cards like these from Nvidia, AMD or Matrox have facilities to support gamma correction; many consumer ones do as well. You will also need to get calibration data for the press you are going to be using to print, although the pre-press house will probably be able to do this.
As stated before, print media is quite technical in its own right, easy to get wrong and expensive to fix once it's gone to print. If you're not 100% certain you've got your calibration right, get a colour proof like a Chromalin. This is done from the actual film separations (and is thus quite expensive), so it gives an accurate rendition of the actual colour of the final printed article. Doing this for a few sample pages will give you accurate feedback about whether your calibration is set up right.
Acknowledgements: Thanks to Aidan Ryan for expanding the section on Madcap products.
I would recommend "Help & Manual" from EC Software. You can create a printed manual, PDF, Windows help file (CHM), and HTML web based help from a single source document.
I've heard good things about FrameMaker. I've not used it myself, but have had it recommended to me for just such an application.
Adobe Framemaker indeed is the classic tool for writing user manuals. I've used it for all kinds of long documents, and it works very well. Too bad that Adobe left it to rot for years, before noticing that users wouldn't switch.
MSWord took till 2003 to get the bullet/numbering bugs out, and I don't know if they finally got master document working.
LaTeX still is a reasonable alternative. The format is easy to process, and you could generate it from a wiki.
If you want collaboration, then a language-based approach (LaTeX would be my preference although XML-based ones are also good -- Docbook being the flagship here) does make sense, especially if you are tracking files with a version control system.
Anything that does complicate things like any software with a binary or proprietary format will not help you here.
Sorry if it is not the answer you want.
I agree with Ollivier that using DocBook (or LaTEX) is the sanest approach to have easy conversion, sane formatting, nice version control.
Happily, you can try to have your cake and eat it too with a DocBook editor.
Try the ones on this list and see if any satisfies your needs (I haven't used any).
We are using "Help & Manual" from EC Software and it works quite well. Our authors are spread through the U.S. so we share our content files via a hosted SVN server to manage version control. On each workstation we use Tortoise SVN to stay in sync. The product is extremely easy to use and productive.
A VERY nice explanation on what O'Reilly (actually the ones selling all these books...) uses:
O'Reilly Toolchain
It may seem complicated, but depending on the amount of pages you are going to write you maybe should put some consideration into it.
Word (or your favorite word processor)
I make all my user manuals (not to be confused with user HELP files) in Word. Then I can determine if they need to be in PDF, RTF, DOC or even converted to HTML. To solve the multi-user updating issue, I store the file in Source Control which handles all those fun things.
See the Fastware Project blog for an in depth discussion of the tradeoffs of using DocBook etc. Scott Meyer has tried out a lot of possibilities and shares what he's thinking.
Adobe InDesign CS5.5 is much better at cross references and long documents than earlier versions. It is very powerful and relatively easy to learn and use. The feature set is very rich and the more you learn about it the more you can do with it. It supports very powerful XML features and can import and export XML as needed. It can also map Styles to Tags and Tags to styles allowing you to create your XML in an automated fashion if you simply use a full set of character and paragraph styles. I have used the program for years and produced multiple projects from books to one-off advertisements. It is a graphic design tool, but has support for many aspects of book and manual production. I recommend it if you are more concerned with graphics, images or illustrations. InDesign support a wide number of import and export formats.
InDesign CS5.5 has added and improved support for both interactive content and export for EPUB (electronic book) and Adobe's Digital Publishing Suite (DPS) electronic magazine formats.
Framemaker is an excellent tool for books, manuals and long technical documents. It is a bit harder to learn than InDesign but has a richer set of tools for building variables and running headers and footers, if you have the time and inclination to learn how to use them. It also has a very robust XML feature-set, but I have not used it personally.
Unfortunately, Framemaker suffers from lack of support for graphic design. The color system is based very kludgey and spot (PMS) colors are hard to define. Simple things like adding a stroke color and fill color are rudimentary at best. For example, you still can't select a stroke color that's different from an objects fill color. The program is intended to output to laser and inkjet printers and not really to printing presses.
One feature that is really cool is the ability to apply master pages based on the Paragraph styles appearing on the page. The paragraph/illustration numbering in Framemaker is superior to any other program that I have ever used. But it is also difficult to learn and use.
Both programs support output to PDF and PostScript file formats and can generate hyperlinks and interactive content.