Has anyone looked into auto-triage'ing and/or auto-resolving Jira tickets, using expert systems such as LogicNets?
Goal is not to completely automate all tickets, just reduce workload needed to auto-resolve simple tickets, and enable support engineers to focus on more complicated issues.
The most flexible way is using REST API, check https://docs.atlassian.com/jira/REST/latest/
If you tool can do some sort of GET or POST with a trigger, or could be programmatic extended then you could do almost everything in Jira, you can even use shell scripts with curl to make the rest calls in linux/mac terminal.
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I have sequence of steps that an user does, e.g. logging on the a remote UNIX shell, creation of files/directories, changing permission, Running remote Shell scripts and commands, File deletion, File movements,
Run DB queries and basis the query results perform certain tasks exporting the results to a file or run further shell commands/scripts or DB insert statements etc etc.
doing there steps users achieves different processed or data processing and validating.
What is the best way to automate the above schenerio, Should we go for a Workflow tools like Activiti etc. or is there a better framework/way to achieve the requirements.
My requirement is to work with Open-source, and possibly Java based.
I am completely new to this so any help pointers would be appreciated.
The scenario you describe is certainly possible with a workflow tool like Activiti. Apache Camel or Spring Integration would be another possibility (as all the steps you mention are automatic system tasks).
A workflow framework would be a good option if you need one of these
you want to store the history data for 'audit purposes': who did what/when/how long did it take.
you want to visually model your steps, perhaps to discuss it with business people.
there is a need for human interaction between some of the steps
Your description reminds me of a software/account provisioning process.
There are a large number of provisioning tools on the market both Open Source or otherwise (Dell Crowbar is one options).
However, A couple of the comments you made in your response to Joram indicate a more general purpose tool such as Activiti may be an option:
"Swivel Chair" tasks - User tasks that may one day be automated
Visual model of process state
Most provisioning tools dont allow for generic user tasks and dont provide a (good) visual model of the process state.
However, they generally include remote script execution which would need to be cobbled together as a service task if using a BOM tool.
I would certainly expand my research to include provisioning tools as they sound like a better fit, however if you cant find anything that works for you, a BPM platform provides a generic framework to build what you need.
I was wanting to use a file sharing server to keep certain files up-to-date and constant across multiple instances of my application across multiple computers - like (for example) writing a multiplayer game, which stores all the player's positions in a text file, and uses something like Dropbox to keep the text file constant across all the applications, and each application instance can change the file with that application's player's position, and then the rest of the applications can update accordingly. This is only an example, and is not what I intend to do using this technology. What I want to do does not rely on fast sharing of data very quickly - but only periodically downloading and updating the text file.
I was wondering how I might be able to do this using the Dropbox API for Objective-C without prompting the user for any Dropbox username/password - just store a single Dropbox account's login information, log into it automatically and update/download the file stored on it?
From what I have found out from experimenting, Dropbox prompts users for their passwords via a web-broswer, and is designed to accommodate multiple accounts, whereas I only need to accommodate the 'Server' account.
So, is there anyway to do this sort of thing using the Dropbox API, or should I use something else. Or do I need to find out how to write my own server. Using some sort of file sharing API seems a lot easier to me than writing an actual server.
Thanks for any help,
Ben
You might think about using Google App Engine (GAE). I had a similar requirement recently and I'm thinking this is a good option when you want centralized data. Plus you can do the no-browser account login by using your own custom authentication, or I think it's even possible via OAuth? Depends on how sensitive the data is I guess. I just rolled my own.
From my research I found that using Dropbox as a server has some issues with scalability, since you'll be limited to maybe 5,000 calls per day. source It's built on Amazon S3, so you could also look at using that directly.
GAE lifts that limit up to 675,000, but can be increased up to 91 million for free.
https://developers.google.com/appengine/docs/quotas
I did find an open-source project for doing this with Java, alternative you could look at Python example
I've written a daemon that continuously checks for updated files and syncs them. I wrote it for my own file manager iOS app. You can find the implementation here:
https://github.com/H2CO3/MyFile/tree/master/DropboxDaemon
I'm personally not an iOS developer but I came across this question while looking for something else and thought I would offer up another potential solution to the OP's question.
Microsoft just released something called Azure Mobile Services which supports iOS development (among other platforms). It's basically a convenient way to set up a back end system complete with push notifications, authentication, etc. without rolling your own. You don't need to know anything about Azure or servers as the setup process walks you through most of it. It is new so keep that in mind, but it looks promising for situations like this.
Here's a 10 minute video explaining how to use it with an iOS developed app along with links to more documentation:
http://channel9.msdn.com/posts/iOS-Support-in-Windows-Azure-Mobile-Services/
Hope this helps.
I am looking for information on using mstscax.dll in VB. The goal is to create a utility that logs into a remote service in the same manner as remote desktop. However, my utility is not required to show the desktop.
I have a series of commands that I will start off with that will look for users, reset logins, shadow, and message. I have been using a batch file on my RDP to perform these functions, but we are already looking for more functionality and power than what the batch commands can offer.
I am googling 'mstscax.dll' but the results have been less than satisfactory although I continue to search. Does anyone have any good references? Is this even going to be possible?
If you are looking to list or perform operations on remote desktop sessions, you might find the Cassia library helpful. The library can list users logged on to a server, disconnect or logoff sessions, shadow sessions, and display message boxes in a session, among other things. (Note that the shadowing functionality requires a pre-release version of the library available on the project's build server -- use the artifacts link.)
I think you're supposed to use the msrdp.ocx control rather than that dll, though I've personally never used either so can't say for sure.
Edit: Add link
Here's a codeproject article about automating RDP:
http://www.codeproject.com/KB/cs/RemoteDesktop_CSharpNET.aspx
An recent article has prompted me to pick up a project I have been working on for a while. I want to create a web service front end for a number of sites to allow automated completion of forms and data retrieval from the results, and other areas of the site. I have acheived a degree of success using Selenium and custom code however I am looking to extend this to a stage where adding additional sites is a trivial task (maybe one which doesn't require a developer even).
The Kapow web data server looks to achieve a lot of this however I am told it is quite expensive (currently awaiting a quote). Has anyone had experience with this, or can suggest any alternatives (Open Source ideally)?
Disclaimer: I realise the potential legality issues around automating data retrieval from 3rd party websites - this tool is designed to be used in a price comparison system and all of the websites integrated with it will be done with the express permission of the owners. Where the sites provide an API this will clearly be the favoured approach.
Thanks
Realised it's been a while since I posted this, however should anyone come across it, I have had lots of success in using the WSO2 framework (particularly the mashup server) for this. For data mining tasks I have also used a Java library that this wraps - webharvest - which has achieved everything I needed
I'm thinking sugest to my organization, to implement SVN for all users in my orgazination.
What is the best form to implement that?
What is the best tool to do this?
What is the best process to implement this?
I have any ideas to implement that. But I would like to hear some success stories, not to waste time on things that will not work.
In my organization we have successfully implemented SVN using a Windows server running Apache and for client access we use TortoiseSVN. The server is configured to access our information via LDAP.
We not only use it for keeping track of HTML code that goes into a huge content management system, but we also use it to store supporting documents and wireframes for those pages that are in Microsoft Word document form. TortoiseSVN diff is amazing for our Word wireframes. It will use change tracking built into Word to show us the customer changes made to the wireframes.
The drawback is that TortoiseSVN did have a learning curve and we actually had to teach users how to use it and the users were already technically savvy. So it will be really difficult to get average users to use TortoiseSVN properly.