Notes user set up IDVault error: IDVGetVOCertChain: Note item not found - lotus-domino

Update: I posted this in the wrong forum in error, moved to ServerFault.
Domino server 8.5.3 Windows 2008 R2
Notes Client 8.5.1
As part of policy documents, new registered users have their ID uploaded to an ID Vault. I have enabled some ID vault debug settings.
The problem I have is: on installing Notes client on PC for first time, user receives "Wrong Password" prompt. I believe the user record is being found correctly in the vault:
01/08/2013 07:21:29 IDVAULT: idsync.c nwall; FileChunkSize 16384; WantDnLoad 1; WantUpLoad 0; WantCerts 0; WantChallengeC 0; UpFileHasPW: 0; TE0 0; TE1 0; TE2 1; TE3 1
But I see this, which looks like a certificate failure of some sort.
01/08/2013 07:21:29 IDVAULT: idsync.c FetchArtifacts: IDVGetVOCertChain: Note item not found
01/08/2013 07:21:29 IDVAULT: idsync.c IDVSrvDlgSync: FetchArtifacts: Note item not found
If I then extract the ID from the vault, copy to the PC, set up continues as normal, so there would not appear to be anything wrong with the ID...?
The only references I can find online for above server messages, I have found here:
http://www-01.ibm.com/support/docview.wss?uid=swg27037703&aid=1
http://lotusnotus.com/lotusnotus_en.nsf/dx/a-little-story-about-an-error-with-id-vault....htm
...but I am fairly certain they do not apply to my situation.
Anyone with any pointers or comments would be greatly received.
Here's a larger chunk of server output when running Notes Client setup for user: nwall
01/08/2013 07:21:05 IDVAULT: idvdb.c IDVFindIDInVault: Exiting: No error
01/08/2013 07:21:05 IDVAULT: download.c IDVServerDialogDnLoad: IDVLookupUserIDInfo: No error
NAMELookup::<NIFGetInternetDomain> getting internet domain information.
01/08/2013 07:21:29 IDVAULT: download.c IDVServerDialogDnLoad: IDVServerStartSyncDialog: No error
01/08/2013 07:21:29 IDVAULT: idsync.c nwall; FileChunkSize 16384; WantDnLoad 1; WantUpLoad 0; WantCerts 0; WantChallengeC 0; UpFileHasPW: 0; TE0 0; TE1 0; TE2 1; TE3 1
NAMELookup::<NIFGetInternetDomain> getting internet domain information.
NAMELookup::<Lookup> PID:TID ( F54: 7) start of routine
NAMELookup::<lookup> Searching view '$Users' (1 of 1 views).
NAMELookup::<lookup> Searching name='nwall'
(1 of 1 names).
NAMELookup:: Searching DBIndex=1.
NAMELookup:: from cache took 0 msecs
NAMELookup:: NumReturned=1, TotalNumReturned=1 match(es) for name='nwall'
NAMELookup:: Skipping to next view/namespace (stop at first match)!
NAMELookup:: locate namespace in DBIndex=1, view='$ServerAccess'
NAMELookup:: locate namespace in DBIndex=1, view='$PoliciesByGroup'
01/08/2013 07:21:29 IDVAULT: idsync.c FetchArtifacts: IDVGetVOCertChain: Note item not found
01/08/2013 07:21:29 IDVAULT: idsync.c IDVSrvDlgSync: FetchArtifacts: Note item not found

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I'm actually looking for a way to get login history for a specific username.
I have tried these ways but didn't work:
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It only shows logins to the DC itself, Not in the entire domain. E.g. a user has logged in to the DC. So Eventviewer logs this as an event with eventid 4624. But if a user logs in to another server (not DC) , nothing will be logged in DC's Eventviewr.
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So how can I get the login history of a user in entire domain?
I reproduce your scenario and getting the expected result.
Event ID 4624 - An account was successfully logged on.
This event records every successful attempt to log on to the local computer. It includes critical information about the logon type (e.g. interactive, RemoteInteractive , batch, network, or service), SID, username, network information, and more. Monitoring this particular event is crucial as the information regarding logon type is not found in DCs. you can get a user login history report without having to manually crawl through the event logs.
Open the PowerShell ISE → Run the following script, adjusting the timeframe:
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$startDate = (get-date).AddDays(-1)
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# Remote (Logon Type 10)
if (($e.EventID -eq 4624 ) -and ($e.ReplacementStrings[8] -eq 10)){
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Reference : Active Directory: How to Get User Login History using PowerShell - TechNet Articles - United States (English) - TechNet Wiki (microsoft.com)
You can also try with one easiest alternative way using A tool like ADAudit Plus that audits specific logon events as well as current and past logon activity to provide a list of all logon-related changes for particular user.
Step 1 : Download ADAdudit Plus in your VM and install it.
Step 2: Add your Server name ,Username and password.
Step 3 : Follow the below picture to get the logon details of particular user.
Reference : https://www.manageengine.com/products/active-directory-audit/kb/ad-user-login-history-report.html

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I would recommend raise a support ticket to IBM. Now I have average 3 minutes to create a virtual server.
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