App crashing using QuickBlox video chat module - quickblox

I am using quickblox video chat module, app works fine when test devices are on same internet connection, but crashes when test devices are on different internet connections, it is crashed when [QBTURNClient processReceivedData:] is called, please help me in this regard!

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Not receiving network callbacks from livechat when my App is in background. Only on android on Ios it works fine

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QuickBlox Android to iPhone This Video Cannot be Played

I'm using QuickBlox in our chat app. There is a video share feature. When a vidoe file is receieved from Iphone to Android phone via quickblox and opens the file, it gives the error, sorry this video cannot be played. The issue persist when file is received from Android to iPhone too. But it works fine between Iphone to iPhone and Android Phone and Android Phone.
Any Fix?

This is not related to QuickBlox SDK,
This is the issue with Video file format
You should play with video files format and find a one which works on both

Quickblox, Video chat for PC/Mac, options other than WebRTC

Are there options to make a video chat app for PC/mac using quickblox but not WebRTC?
The business case is to provide video chat facility from iPhone/iPad with a user on pc/Mac.
We do not want to use WebRTC..

So i went ahead and did a POC to test the capabilities of quickblox, well bluntly put, it does not support native ios app to call a web based app.
However i then explored OpenTok which actually works cross platform, atleast from iOS to web.
My problem solved.