I'm looking for a way to log into a persistent group chat room created in R2 Chat Server. Can UCC handle this or do I need a different library?
The OCS people have a group chat API, but it won't run on XP!
AFAIK, the persistent chat rooms are just IM MCUs. If you have the MCU Uris, you can join the chat room just like you join a conference.
I don't have a clue on how you'll get the history, though.
Related
There's a bunch of live chat customer support apps like Intercom, etc. that do not have end to end encryption between the customer and the support agent team.
I've researched this topic extensively and understand that there might be problems exchanging the keys between agent team and anonymous visitors on websites with live chat. But can't quite grasp the magnitude of the problem (I'm familiar on high level how this is done in iMessage by Apple).
Since this hasn't been done by any big provider yet, is there's any particular limitation that prevents this from working on this particular problem?
Is it possible (and how hard) to replicate what iMessage is doing in a domain with anonymous users and group chats (where multiple agent must be able to see messages from multiple anonymous users and other agents)
Is there a way to read the data from the chat messages in DM or Group with out adding the bot the DM or Group?
Similar to the APIs that are available to programmatically access the google drive, is there a way ?
Answer:
No, there isn't.
More Information:
The only API access you can get for Hangouts chat rooms is by using a bot. You can also use a webhook, but this is only for sending messages and not receiving.
You will need to use a bot to be able to do this.
I am working on a chatbot with LUIS and QnA Maker that works in a customer service scenario with MS Teams as the platform which the customer service is going to use. I am thinking of having the bot as a 1:1 chat for every customer service agent in MS Teams. Whenever a user wants to talk to a customer service agent by typing "i want to talk to a customer service agent" or similar, the bot hands-off to human in MS Teams.
I want to know if having a 1:1 chat in every customer service agent teams is a good idea or should I create Teams and channels under it with every new conversation. This scenario seems limiting to me as bot might hit the channels limit and every conversation is open to everyone who is a part of that team.
Plus, is scenario one plausible, where every agent has a chatbot in their MS Team and the chatbot routes the conversation from user to agent(whoever is free)?
Can the bot keep conversation state and know how to route message to the right agent and user?
Thoughts and help in the right direction please?
I would recommend looking at #tompaana's Human Handover Sample. His samples implements a middleware that forwards activities between Teams and Slack. It's probably a good place to start.
Can I create a group chat based on interests? For example in my first activity I want to list some interests such as sports, music, art etc... And user clicks one of them and joins a group chat(could be also a chat-room) to chat other users with same interest. Is this possible with quickblox? Can I use custom parameters for this purpose? http://quickblox.com/developers/Android_XMPP_Chat_Sample#Custom_parameters
Yeah quickblox offers public group chat feature.
I have a doubt about QuickBlox.
I want to use the chat functionality but I need to know if the messages exchanged between users are stored in database. because I need to retrieve them to show a list of the users I've talked to and the last message, such as facebook app in iOS and Android.
Thanks!
Here is info about chat history
http://quickblox.com/developers/SimpleSample-chat_users-ios#Manage_Chat_History