I don't know how to start because this is my first time posting something on a forum.
So the problem is some clients are ordering some products, but when I go to the admin panel to see their orders, I get surprised because their orders are duplicated. any ideas ? or solutions ?
I use the latest version of persatshop 1.7.8.7
I searched the entire internet for some solutions, but no results.
Related
I've gotten a message that my site may be knocked off of Google Merchant Center due to "Inaccurate availability (due to inconsistent availability between the landing page and checkout pages on your website)".
This affects only a small amount of products (only around 0.3% of my 40,000-ish products), so I know it's not an engine issue. After asking Google to recheck the results, they came back with the same error, but with a completely different list of products with no overlap, so I know it's not a problem on the individual product level.
There's no geo-locking on these products, and Google says that the problem exists on US IPs.
Nearly all of the errors look like this:
Value on the landing page - v:out_of_stock
Value in the data feed - v:in_stock
Performing an audit on the products in question shows that none of them have been out of stock for weeks, so the data feed is correct.
None of Google's suggested common issues (geolocking, buy button not working, product can't be shipped to an address, products not available country-wide) seem to apply. The country Google checked this on was a US-based IP.
I'm running out of ideas here, does anyone have any other suggestions?
The answer turned out to be something silly for my site, but I'm posting the answer here just in case this helps someone else.
Google's crawler was setting their country to be Andorra and attempting to check out using the US site. This is obviously not a good representation of the US experience. Google advised us that this was a mistake on their crawler's part, and that we would pass the next audit without any modifications. So if you're here looking for a solution, the absolute best advice I can give you is to find a phone number for Google Merchant Center and give them a call because the error may not be on your end at all.
Update: We passed the audit with no changes made on our part.
I have an online shop in development, all went well until I decided to do SEO on the shop. After this, if I chose a product variation from front-end it just redirects me to a random product.
This picture describes the first state. The default product load.
This picture describes what is happening after you select a variation. As you can see the product name stays the same, but the link indicates that a totally different product is displayed.
If I have the debug mode enabled when selecting a variation it throws "An error occurred while processing your request" and in the request file I can see that besides some errors (Deprecated: array_key_exists(): Using array_key_exists()) it shows the request for a different product.
I can't understand why this is happening, so I am in dying need of your help.
That's the way Prestashop 1.7 works :
First time a customer lands in a multi-variation page, the default attribute will be loaded,
URL will show only the ID product.
Once you choose an attribute , an AJAX call will refresh the page
with the current attribute and URL will change with id_product-id_product_attribute value.
Not sure what you mean by "random product" as in both of your examples I see an attribute
being selected.
Anyway there are several (paid) modules to change this behaviour in a better SEO perspective,
this is definitely one of the most famous :
https://addons.prestashop.com/en/url-redirects/16633-pretty-urls-seo-friendly-url-remove-ids-numbers.html
EDIT: Just noticed that the ID product is different in the two screenshot, this could be related to some DB issues with attribute too, you should check if you have some not coherent values between id_product and id_product_attribute(s)
I found a fix for this. Apparently or appeared because I was using the duplicate function for uploading products. I don't know why but on some products it makes this behavior.
I've spent over 12 hours to find a explanation for this and I was unable to find one. The PrestaShop forum straight up banned me for posting this topic.
My advice is to NOT USE PRESTASHOP it's and old sistem and full of bugs, the support is expensive and I get the impression that even they don't understand their system.
If you find yourself in this situation, know this. Don't duplicate and upload products using "add new" function.
And I can't state this enough, do yourself a favour and don't use Presta, with all the expenses the time to invest and what the product looks like at the end of the road, is just a waste of time. Even after you finish is guaranteed to break in 1-2 years, any updates will break your store and you will need to invest even more more to fix it. It's an old, slow and buggy CMS. It's days are numbered.
Thanks a lot for help.
Best regards, Daniel.
I'm using the free HubSpot CRM for now. I wrote some scraping code and through the API added over 17k companies and 4k contacts.
There were some errors due to an incomplete understanding of some of the API calls and now I'd like to wipe everything out and start over.
I realize I could run the "Get Recently Created Companies" and for each of the 20 it returns run the delete company API call, then loop it until no companies exist, however this seems like something I shouldn't have to write code to accomplish.
I checked the Academy but the examples showed an interface that didn't match what I see, so it's either outdated or meant for a different version of HubSpot than I have. Didn't find much on Google either.
Anyone else know of an easy solution for this?
HubSpot developer here. I just checked with the folks who run the Contacts and Companies APIs – the best option you have right now is to contact support.
I know that's not the answer you're looking for. We're working on improving things, but it's not there yet.
Ran into this issue myself, needing to delete 8k test the marketing team had generated when we were still playing around with features. Had to reach out to customer support a few times to get the answer as it's not at all intuitive.
On this help page they say that you can mass delete contacts by adding them to a list, using Select All, and then Delete. This doesn't work in cases such as mine though as the pagination only allows you to see up to 100 contacts at a time.
The secret step for now is that you have to go down to the bottom right corner and click on "View the old list manager" (black square button with two arrows that's just to the side of the Help button). In this view Select All really does select every contact in the list so that you can perform a batch delete (or other action) on them all at once.
Summary
Create new list with rules to add the Contacts you want to delete
Switch to the old list manager view (button on bottom right)
Select All
Delete
Tell the confirmation box that yes, you really know what you're doing
Hopefully HubSpot will update their help docs soon and re-add the ability to really select all list items in the new view before they completely remove the option to switch back the old view.
As of a few days ago, foursquare venues/search with intent=browse seems to ignore categoryId. It definitely worked before that. If I change intent=checkin the category filtering is applied. Here's a sample query
https://api.foursquare.com/v2/venues/search?radius=1405&ll=37.769587%2C-122.420139&limit=30&intent=browse&client_id=CLIENTID&v=20120216&client_secret=CLIENTSECRET&categoryId=4d4b7105d754a06374d81259
note I'm doing a userless query. Perhaps related to the recent changes to allow multiple categoryId's?
This is a bug and the team is investigating a fix. Thanks for the report
Recently a bug in our web store caused the prices to be doubled at checkout. This lead to a drop in orders from about 25 to 2 over a period of 19 hours. We have lost quite some money over this. What I wonder is: is there any way to measure how many of those "dropped" customers will come back and re-place their orders?
If they logged in, their user details. If not, compare IP addresses from your server log, IPs which left without buying during the price doubling, to IPs in the next week, to get a rough idea.
I would say if your product is good your customers will come back. I would say now is a good time to start collecting some analytics on your site. You won't have much to compare to but it would be a place to start. To tell if your customers are coming back you could compare the purchase data from before the issue to after. I would think you'd have some type of userid they would have to either log in with or enter when purchasing. Our sites all require a username to login, we also offer a guest checkout which is just an email address but we could comparisons if we needed to.
A non-programming solution is to offer customers who had the problem some kind of discount or additional product if they finalise their order. This doesn't help you find out how many come back because you are changing the rules, but it will help you lose some of the lost money.
If you have a mailing list, mail out the special offer, else put it up on your website somewhere.
Ask them to fill in the details of the order again, if it matches a previous order in that time period offer them the special deal.