we have a problem in odoo13. Namely, when a helpdesk ticket comes in, and the submitter enters his email and name, they will get an email that the ticket has been received. But, if an internal Odoo user logs a ticket, via the website or in the Helpdesk app, he will only get an internal note, not an email.
If you need more info I'll be glad to share. Thanks for any tips.
You can normally set that up in the user configuration:
Go inside Settings -> Users -> go on your User
Go to the Tab "preferences"
Select notifications by email (and not within Odoo)
Related
In Outlook 20xx there is no way to change From field automatically. There are ways to have multiple accounts and use a default one all the time, but not when you reply. This is anti-feature by design and I'm forced to use Outlook with Exchage server using user emails (so every user has his own storage) but sending as office accounts (and when recieving email a copy is forwarded to users which are in office group) [eg. robert#company.com is real account, but when sending/reply/forward it should be sales#company.com]. There are many examples on using macros for all sort of things but not this one.
I need 3 triggers that change From field without clicking some special custom button
when I click New Email
when I click Reply on some selected email
when I click Forward on some selected email
thnx.
added exchange user account, then added exchange office account, set office account as default, options -> mail -> send messages -> always use default account when composing new messages
This was the nearest goal but worked only for new messages, on reply it allways default to user account.
The email profiles are Exchange profiles/accounts and have the required permissions to send on behalf of another person (eg. office#company.com)
I'm using telegram bot and can get user id from incoming message.
Sometimes I want to find users who communicate with telegram bot and write them message by myself.
I have only user id and have not some additional information about the user.
Can I somehow find users by id or anonimity with only id available is by design?
At least what I've been using...
Program your bot to send you a message with link to that user.
This can be done by using link in your message (must be used as message entity or inline keyboard button):
tg://user?id=<user_id>
Or in case you are using MarkdownV2 for formatting
[inline mention of a user](tg://user?id=<user_id>)
Then, by clicking on that link, you will open a user profile, where you can message your target.
Note, user can change his privacy settings, and disable mentions. In this case these links will not work.
I am using dynamics CRM 2013 on-premise. I want to create an account of customer on my website whenever the contact of customer is created in CRM. On creation of contact in CRM, customer will receive an email with a link and user credentials. When customer clicks on the link, he will be redirected to the webpage where he can sign in. upon signing in, he can see his contact details on webpage.
Can anyone suggest the simplest way of doing it?
I know that there is a way to define incoming mail gateway. If we configure it and click on fetch now we will get all mails in the Administrators inbox. Is there a way to configure this for every user and so when every user logs in he/she will get their mails in their openerp inbox itself. Kindly help me to do that with openerp7. Thanks for your time.
You need to create incoming mail servers for every users via Settings->Techincal->Incoming Mail Server providing Username and Password of every users in the Login Information table!
We're implementing a Facebook-connect mechanism to allow users to sign up into our system. We receive their email address and other details at sign up.
I'm not sure how to handle the scenario when the FB-user changes his email address at Facebook itself and subsequently logs into our system. I dont think there is a mechanism for us to detect that (or for facebook to notify us).
How do I resolve this situation?
Create a table in your database that holds the FB userId, and the email address and use the FB id as a foreign key anywhere where you need to refer to that user. Then, at some regular event like when the user logs in, places an order, or updates their profile, etc., get the email from the facebook profile and update the table.