I know that there is a way to define incoming mail gateway. If we configure it and click on fetch now we will get all mails in the Administrators inbox. Is there a way to configure this for every user and so when every user logs in he/she will get their mails in their openerp inbox itself. Kindly help me to do that with openerp7. Thanks for your time.
You need to create incoming mail servers for every users via Settings->Techincal->Incoming Mail Server providing Username and Password of every users in the Login Information table!
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In Outlook 20xx there is no way to change From field automatically. There are ways to have multiple accounts and use a default one all the time, but not when you reply. This is anti-feature by design and I'm forced to use Outlook with Exchage server using user emails (so every user has his own storage) but sending as office accounts (and when recieving email a copy is forwarded to users which are in office group) [eg. robert#company.com is real account, but when sending/reply/forward it should be sales#company.com]. There are many examples on using macros for all sort of things but not this one.
I need 3 triggers that change From field without clicking some special custom button
when I click New Email
when I click Reply on some selected email
when I click Forward on some selected email
thnx.
added exchange user account, then added exchange office account, set office account as default, options -> mail -> send messages -> always use default account when composing new messages
This was the nearest goal but worked only for new messages, on reply it allways default to user account.
The email profiles are Exchange profiles/accounts and have the required permissions to send on behalf of another person (eg. office#company.com)
we have a problem in odoo13. Namely, when a helpdesk ticket comes in, and the submitter enters his email and name, they will get an email that the ticket has been received. But, if an internal Odoo user logs a ticket, via the website or in the Helpdesk app, he will only get an internal note, not an email.
If you need more info I'll be glad to share. Thanks for any tips.
You can normally set that up in the user configuration:
Go inside Settings -> Users -> go on your User
Go to the Tab "preferences"
Select notifications by email (and not within Odoo)
I am using osclass. The item validation mail is not received by user but same mail received by admin.
Few days ago it was working properly but without any changes in coding or setting, now mail not received by user.
Please help.
You email is probably caught by a spam filter. Ask the user to white list your domain name.
I've built a newsletter system which tracks:
Openings
Link clicks
Unsubscriptions
However, I need to find a way of tracking which newsletter emails 'bounced back'.
Has anyone done this before and whats the best way of doing it?
When sending the mail via SMTP you supply the FROM command which is sometimes referred to as the 'Sender' or 'Envelope Sender'. This is separate from the From: header in the email itself. What you want to do is to create a 'bounced' mailbox and set that as the 'Sender' for the email. If there is a bounce, then most mail servers will send a (NDR) notification back to this sender.
Then you need to periodically check this mailbox for NDR's and parse them for the original recipient and if it was a hard or soft bounce. There are various libraries that can do this for you such as ListNanny
How have people intergrated custom CRM type applications with email?
I have a Access 2003 front-end application with a SQL Server 2005 backend. One CRM
part of the application tracks the activity with the customer in a traffic
log table. Sometimes the salesstaff has communication with their customer
using email instead. What do people do to synch this up with an application?
I was thinking about creating a form to enter the initial message, so I
could save it into a table and then have the system generate a email, of
course, this doesn't handle the email communication after the initial email.
Thanks
What you need to do is setup your domain name with a free google apps account. Your sales staff can still use the clients of their choice, but since they are essentially using custom gmail accounts, every single email that they send and receive will be recorded in a nice and neat transactional format in the gmail interface. Since your sales staff is always online, they will always have access to every message they ever sent. If you want to have access to the emails, you can set it up that every single message that gets sent are automatically blind forwarded to your account. Filters can be set up to automatically tag and archive them, so you will not be overwhelmed, but you will still be able to search them. Google Apps will also give you a central contact directory similar to outlook/exchange.
Here are a few options for you:
Use web forms for all communications. When a message is sent out, the only thing it includes is a link back to the site. Responses are sent the same way.
Setup an email alias that your sales staff Cc's when they want their correspondence to be tracked. Your app would periodically read a POP mailbox, and record the traffic. Customers would have to remember to Cc the same email box for the traffic to be remembered.
Establish a single common email box, such as sales#domain.com. All outgoing mail is marked as being from that account, so all replies will go through it. To send mail, sales staff uses a web form. Messages are tagged with a key that associates them with a particular customer. Putting the key in the subject header usually works OK (that's how many support ticket management systems work, for example). Replies from customers keep the tag. Your app then reads an associated POP mailbox, parses out the keys, and stores the email accordingly.