Recursive query? - sql

Question

Hello everybody i'm currently stuck with a query for an ssrs report.
The database is a ticket registration for an helpdesk. So every day techs from the cds team log tickets. If they couldn't resolve the ticket they send it to an other team.
I'm looking for a query who retrace the backlog (non closed tickets) for each month and each team at the end of the month.
Ex :
May 26 17h ticket open by the helpdesk
May 27 8h ticket goes to Techsupport N2
June 3 ticket goes to Tech N3
July 2 ticket closed
I need to retrieve this :
Helpdesk May 0 June 0
N2 May 1 June 0
N3 May 0 June 1
database structure :
Table Appel
Noappel
C_equipe (last affected team)
Table actions
Noappel
Noaction
type_action (affect when goes to an other team Clos when closed)
C_equipe (team who done the action)
i made something based on a query found on the web but it works on weeks not months.
DECLARE #DR DATETIME
DECLARE #SM INTEGER
SET #SM=5
SET #DR=getdate()
SELECT T.* FROM (SELECT A.IDT_APPEL AS NOTICKET,
DEBUT.C_ACTION AS C_DEBUT,
FIN.C_ACTION AS C_FIN,
RS.DF_SEM AS F_TEST,
RS.NUM_SEMAINE AS NUM_SEMAINE,
E.L_EQUIPE AS EQUIPETICKET,
EP.L_EQUIPE AS EQUIPESUP,
A.C_UTIL_INT,
CONCAT(util.N_UTIL,' ',util.PRE_UTIL) AS INTERVENANT,
CASE
WHEN Datepart(ISO_WEEK, FIN.D_CREATION) = RS.NUM_SEMAINE
AND Datediff(DAY, FIN.D_CREATION, RS.DF_SEM) < 7
AND FIN.C_TACTION = 'SYS_EQUIPE'
AND Isnull(UTIL.C_ISIPARC, '0') <> '666' THEN 1
ELSE 0
END AS COND_TR,
CASE
WHEN Datepart(ISO_WEEK, FIN.D_CREATION) = RS.NUM_SEMAINE
AND Datediff(DAY, FIN.D_CREATION, RS.DF_SEM) < 7
AND FIN.C_TACTION = 'SYS_EQUIPE'
AND Isnull(UTIL.C_ISIPARC, '0') = '666' THEN 1
ELSE 0
END AS COND_REJ,
CASE
WHEN FIN.C_TACTION IN('SYS_CLOS_TECH','SYS_CLOS')
AND Datepart(ISO_WEEK, FIN.D_CREATION) = RS.NUM_SEMAINE
AND Datediff(DAY, FIN.D_CREATION, RS.DF_SEM) < 7 THEN 1
ELSE 0
END AS COND_CLOS,
CASE
WHEN Datepart(ISO_WEEK, DEBUT.D_CREATION) = RS.NUM_SEMAINE
AND Datediff(DAY, DEBUT.D_CREATION, RS.DF_SEM) < 7 THEN 1
ELSE 0
END AS NB_TICKET_ENTRE,
CASE
WHEN ( ( FIN.D_CREATION IS NULL
OR FIN.D_CREATION > RS.DF_SEM )
AND DEBUT.D_CREATION < RS.DF_SEM ) THEN ( CASE
WHEN Datediff(DAY, DEBUT.D_CREATION, RS.DF_SEM) - 2 < 5 THEN '05'
WHEN Datediff(DAY, DEBUT.D_CREATION, RS.DF_SEM) - 2 >= 5
AND Datediff(DAY, DEBUT.D_CREATION, RS.DF_SEM) - 2 < 10 THEN '10'
WHEN Datediff(DAY, DEBUT.D_CREATION, RS.DF_SEM) - 2 >= 10
AND Datediff(MONTH, DEBUT.D_CREATION, RS.DF_SEM) < 1 THEN '30'
WHEN Datediff(MONTH, DEBUT.D_CREATION, RS.DF_SEM) >= 1 THEN '30+'
ELSE NULL
END )
ELSE NULL
END AS F_NONCLOS,
CASE
WHEN Datepart(ISO_WEEK, FIN.D_CREATION) = RS.NUM_SEMAINE
AND Datediff(DAY, FIN.D_CREATION, RS.DF_SEM) < 7 THEN ( CASE
WHEN Datediff(DAY, DEBUT.D_CREATION, FIN.D_CREATION) < 1 THEN '01'
WHEN Datediff(DAY, DEBUT.D_CREATION, FIN.D_CREATION) >= 1
AND Datediff(DAY, DEBUT.D_CREATION, FIN.D_CREATION) < 2 THEN '02'
WHEN Datediff(DAY, DEBUT.D_CREATION, FIN.D_CREATION) >= 2
AND Datediff(DAY, DEBUT.D_CREATION, FIN.D_CREATION) < 5 THEN '05'
WHEN Datediff(DAY, DEBUT.D_CREATION, FIN.D_CREATION) >= 5
AND Datediff(DAY, DEBUT.D_CREATION, FIN.D_CREATION) < 15 THEN '15'
WHEN Datediff(DAY, DEBUT.D_CREATION, FIN.D_CREATION) >= 15 THEN '15+'
ELSE NULL
END )
ELSE NULL
END AS F_CLOS,
DEBUT.D_CREATION AS DEBUT,
FIN.D_CREATION AS FIN,
RS.YEAR AS YEARS
FROM APPEL A
INNER JOIN (SELECT B.NO_APPEL,
B.C_ACTION,
B.D_CREATION,
B.C_EQUIPE,
B.C_TACTION,
Lead(B.C_ACTION, 1)
OVER (
PARTITION BY B.NO_APPEL
ORDER BY B.C_ACTION) AS FIN_C_ACTION
FROM ACTIONS B WITH (NOLOCK)
WHERE B.C_TACTION IN ( 'SYS_EQUIPE', 'SYS_CLOS_TECH', 'SYS_REOUVERT','SYS_CLOS' )
AND ( CAST(B.D_CREATION AS DATE)< Dateadd(week, Datediff(week, 0, Dateadd(WEEK, 0, #DR)), 0) )) DEBUT
ON ( A.NO_APPEL = DEBUT.NO_APPEL
AND DEBUT.C_EQUIPE IN('ETUD_MET_BILIZI')
AND DEBUT.C_TACTION IN( 'SYS_EQUIPE', 'SYS_REOUVERT' ) )
LEFT JOIN ACTIONS FIN WITH (NOLOCK)
ON ( FIN.C_ACTION = DEBUT.FIN_C_ACTION )
LEFT JOIN UTILISATEUR UTIL WITH (NOLOCK)
ON ( UTIL.C_UTIL = FIN.C_UTIL )
INNER JOIN EQUIPE E WITH (NOLOCK)
ON DEBUT.C_EQUIPE = E.C_EQUIPE
INNER JOIN EQUIPE EP WITH (NOLOCK)
ON E.C_EQUIPE_PERE = EP.C_EQUIPE
INNER JOIN (SELECT DISTINCT Datepart(ISO_WEEK, P.D_JOUR) AS Num_semaine,
Dateadd(SECOND, 59, Dateadd(MINUTE, 59, Dateadd(HOUR, 23, Dateadd(DAY, -1, Dateadd(week, Datediff(week, 0, P.D_JOUR) + 1, 0))))) AS DF_SEM,
YEAR(P.D_JOUR) AS YEAR
FROM PLANNINGS P WITH (NOLOCK)
INNER JOIN TCALEND TC WITH (NOLOCK)
ON TC.C_TCALEND = P.C_TCALEND
AND TC.F_TCALENDSTD = 1
WHERE ( C_TPERIOD <> 3
AND C_TPERIOD <> 9 )) RS
ON ( ( FIN.D_CREATION > Dateadd(DAY, -7, RS.DF_SEM)
OR FIN.D_CREATION IS NULL )
AND (CAST( RS.DF_SEM AS DATE) >= Dateadd(week, Datediff(week, 0, Dateadd(WEEK, - #SM, #DR)), 0)
AND CAST(RS.DF_SEM AS DATE) <= Dateadd(week, Datediff(week, 0, Dateadd(WEEK, 0,#DR)), 0) ) )
WHERE (A.C_NATURE = 'INC' OR A.C_NATURE = 'DMD')
AND ( A.D_CLOTTECH >= Dateadd(week, Datediff(week, 0, Dateadd(WEEK, - #SM, #DR)), 0)
OR A.D_CLOTTECH IS NULL )
UNION
SELECT DISTINCT NULL IDT_APPEL,
NULL C_DEBUT,
NULL C_FIN,
Dateadd(SECOND, 59, Dateadd(MINUTE, 59, Dateadd(HOUR, 23, Dateadd(DAY, -1, Dateadd(week, Datediff(week, 0, P.D_JOUR) + 1, 0))))) AS DF_SEM,
Datepart(ISO_WEEK, P.D_JOUR) AS Num_semaine,
NULL EQUIPETICKET,
NULL EQUIPESUP,
NULL C_UTIL_INT,
NULL INTERVENANT,
0 COND_TR,
0 COND_REJ,
0 COND_CLOS,
0 NB_TICKET_ENTRE,
NULL F_NONCLOS,
NULL F_CLOS,
NULL,
NULL,
--YEAR(P.D_JOUR) AS YEARS
case when Datepart(ISO_WEEK, P.D_JOUR)=1 then YEAR(getdate()) ELSE YEAR(P.D_JOUR) end AS YEARS
FROM PLANNINGS P WITH (NOLOCK)
INNER JOIN TCALEND TC WITH (NOLOCK)
ON TC.C_TCALEND = P.C_TCALEND
AND TC.F_TCALENDSTD = 1
WHERE ( C_TPERIOD <> 3
AND C_TPERIOD <> 9 )
AND Dateadd(SECOND, 59, Dateadd(MINUTE, 59, Dateadd(HOUR, 23, Dateadd(DAY, -1, Dateadd(week, Datediff(week, 0, P.D_JOUR) + 1, 0))))) >= Dateadd(week, Datediff(week, 0, Dateadd(WEEK, - #SM, #DR)), 0)
AND Dateadd(SECOND, 59, Dateadd(MINUTE, 59, Dateadd(HOUR, 23, Dateadd(DAY, -1, Dateadd(week, Datediff(week, 0, P.D_JOUR) + 1, 0))))) <= Dateadd(week, Datediff(week, 0, Dateadd(WEEK, 0, #DR)), 0)) T ORDER BY T.YEARS ASC
Thanks