I'm trying to learn the Function Module CRM_ORDER_MAINTAIN and so far I managed to create a standard order with partners and their roles, however now I'm having trouble creating a service ticket with its required fields.
I tried debugging the FM when calling it from WEBUI to see what structures and tables are to be filled but I'm having a bit of trouble figuring out which ones to fill and which ones are generated and don't know if I'm missing something small somewhere that's causing it not to save.
I think the error lies in this part of the code that handles Categorization, because the other code that handles adding partners worked for the standard order.
I'm not filling any GUIDS and only filling HANDLES because that's what I did for the standard order.
*****categorization: motive+submotive******
clear ls_input_fields.
clear ls_fieldsname.
ls_fieldsname-fieldname = 'CONC_KEY'.
INSERT ls_fieldsname INTO TABLE ls_input_fields-field_names.
ls_input_fields-ref_handle = 1."
ls_input_fields-ref_kind = gc_object_kind-orderadm_h.
ls_input_fields-objectname = 'SERVICE_OS'.
ls_subject-ref_handle = ls_orderadm_h-handle.
ls_subject-ref_handle_h = ls_orderadm_h-handle.
ls_subject-katalogart = 'Z1'.
ls_subject-codegruppe = 'ZCA00001'.
ls_subject-code = 'Z044'.
append ls_subject TO ls_osset-subject.
ls_osset-ref_handle = ls_orderadm_h-handle.
ls_osset-profile_type = 'A'.
ls_osset-subject_profile = 'ZCCCAST'.
append ls_osset to ls_service_os-osset.
ls_service_os-ref_handle = ls_orderadm_h-handle.
append ls_service_os to it_service_os.
INSERT ls_input_fields INTO TABLE lt_input_fields.
ls_subject-ref_handle = ls_orderadm_h-handle.
ls_subject-ref_handle_h = ls_orderadm_h-handle.
ls_subject-katalogart = 'Z1'.
ls_subject-codegruppe = 'ZCA00002'.
ls_subject-code = 'Z009'.
append ls_subject TO ls_osset-subject.
ls_osset-ref_handle = ls_orderadm_h-handle.
ls_osset-profile_type = 'A'.
ls_osset-subject_profile = 'ZCCCAST'.
append ls_osset to ls_service_os-osset.
ls_service_os-ref_handle = ls_orderadm_h-handle.
append ls_service_os to it_service_os.
INSERT ls_input_fields INTO TABLE lt_input_fields.
Any help is appreciated
For Service OS there is a multilevel categorization up to four levels. You can check the hierarchy via CRM_ORDER_READ FM in parameter ET_SERVICE_OS.
Also, you can check the hierarchy in the below structure CRMT_SRV_OSSET_WRK
To maintain the data for more than 2 levels of hierarchy you have to create a new ref GUID. You have to prepare and fill data to Create OS as below
CALL FUNCTION 'GUID_CREATE'
IMPORTING
ev_guid_16 = lv_ref_guid.
ls_subject-ref_handle = '0000000000'.
ls_subject-ref_guid = lv_ref_guid. " newly created ref GUID
ls_subject-cat_id = 'As per your req.'.
ls_subject-katalog_type = ''.
ls_subject-mode = 'A'. "For creation A, for update B
" maintain other Subject parameter as per your requirement
APPEND ls_subject TO lt_subject.
" you can skip preparing Ref-Object structure if you don't want to update
ls_refobj-ref_guid = lv_ref_guid. " newly created ref GUID
ls_refobj-product_id = "Product ID". " optional
ls_refobj-ref_handle = '0000000000'.
ls_refobj-main_object = abap_true.
ls_refobj-mode = 'A'. " mode A for creating, B for update
INSERT ls_refobj INTO TABLE lt_refobj.
ls_osset-ref_handle = '0000000000'.
ls_osset-ref_guid = "Header or Item GUID of Service".
ls_osset-subject_profile = 'SERVICE'.
ls_osset-profile_type = 'A'. " service profile type
ls_osset-refobject = lt_refobj.
ls_osset-subject = lt_subject.
INSERT ls_osset INTO TABLE lt_osset.
ls_service_os-ref_guid = "Header or Item GUID of Service".
ls_service_os-ref_kind = "A or B". " A for Header and B for Item
ls_service_os-osset = lt_osset.
INSERT ls_service_os INTO TABLE lt_service_os.
I have a problem with adding rows of table to the transport request in programming way.
When i wrote down the transport request number i get the error:
You cannot use request EAMK913244
the code I use is
data lt_variable_changed type table of ztable_task2.
data: l_request type trkorr,
lt_e071 type tr_objects,
lt_e071k type tr_keys,
lv_tabkey type trobj_name,
ls_e071 type e071,
ls_e071k type e071k.
ls_e071-pgmid = 'R3TR'.
ls_e071-object = 'TABU'. "for table
ls_e071-obj_name = 'ZTABLE_TASK2'.
ls_e071-objfunc = 'K'.
append ls_e071 to lt_e071.
loop at lt_variable_changed into ls_variable.
lv_tabkey = ls_variable-num.
ls_e071k-pgmid = 'R3TR'.
ls_e071k-object = 'TABU'.
ls_e071k-objname = 'ZTABLE_TASK2'.
ls_e071k-mastertype = 'TABU'.
ls_e071k-mastername = 'ZTABLE_TASK2'.
ls_e071k-tabkey = lv_tabkey.
append ls_e071k to lt_e071k.
endloop.
call function 'TR_REQUEST_CHOICE'
exporting
iv_suppress_dialog = 'X'
iv_request = var_query
it_e071 = lt_e071
it_e071k = lt_e071k.
message 'Ok' type 'I'.
Screen from se01:
Thanks for help and good luck!
three function modules shall be used to transport changes
call function 'TR_ORDER_CHOICE_CORRECTION'
exporting
iv_category = 'CUST'
importing
ev_order = ev_request
ev_task = ev_task
exceptions
invalid_category = 1
no_correction_selected = 2
others = 3.
call function 'TR_OBJECTS_CHECK'
exporting
iv_no_show_option = abap_true
tables
wt_ko200 = lt_ko200_customizing
wt_e071k = lt_e071k_customizing
exceptions
cancel_edit_other_error = 1
show_only_other_error = 2
others = 3.
call function 'TR_OBJECTS_INSERT'
exporting
wi_order = lv_request
iv_no_show_option = abap_true
tables
wt_ko200 = lt_ko200_customizing
wt_e071k = lt_e071k_customizing
exceptions
cancel_edit_other_error = 1
show_only_other_error = 2
others = 3.
You can also use object-oriented approach for transporting tables.
This piece creates a customizing request and puts contents of a table in it:
DATA(instance) = cl_adt_cts_management=>create_instance( ).
TRY.
instance->insert_objects_in_wb_request( EXPORTING pgmid = 'R3TR'
object = 'TABU'
obj_name = CONV trobj_name( 'Z_TABLE' )
CHANGING trkorr = l_trkorr ).
CATCH cx_adt_cts_insert_error.
RETURN.
ENDTRY.
This piece uses ADT CTS classes and is very flexible. Despite the name wb_request this method is adaptive and will create workbench or customizing request depending on the objects passed.
Is there a way to check document changes in the header of a delivery?
I tried it with the CHANGEDOCUMENT_READ_HEADERS.
Like this:
CALL FUNCTION 'CHANGEDOCUMENT_READ_HEADERS'
EXPORTING
objectclass = 'LIEFERUNG'
objectid = l_cdobjid
date_of_change = p_datfr
time_of_change = p_timfr
date_until = p_datto
time_until = p_timto
username = ''
TABLES
i_cdhdr = lt_cdhdr
EXCEPTIONS
OTHERS = 4.
Greetings
I have the following code that I cannot make it work.
I am new using Linq and Entity framework.
I attach the code sample, and also, and image with the error.
What I am trying to do, is a piece of code where I can add "Where"s dynamically.
Imports System.Linq
Private cntx As New attmanager_bdEntities()
Dim query = (From persona In cntx.tblperson
Select
ATT_TYPE = persona.att_type,
ATT_RECOG = persona.att_recog,
APELLIDO = persona.surname,
NOMBRE = persona.name,
PERSONA_ID = persona.id,
DNI = persona.identification,
DIRECCION = persona.address,
PIN = persona.att_pin,
TIPOASISTENCIA = persona.att_type,
EMAIL = persona.email,
EXTRA = persona.extra,
TELEFONO = persona.phone,
FECHANACIMIENTO = persona.birth,
SEXO = persona.sex,
DELETED = persona.deleted,
AREA_ID = persona.tblarea.id,
AREA = persona.tblarea.name,
CIUDAD = persona.tblcity.name,
CIUDAD_ID = persona.tblcity_id,
PROVINCIA = persona.tblcity.tblstate.name,
PAIS = persona.tblcity.tblstate.tblcountry.name
Where (DELETED = 0))
query = query.Where(Function(a) a.AREA_ID = 1)
'Here I should put another "Where"s
dbgrid_listado.DataSource = query.ToList()
Error translation:
Unexpected exception trying to load "personas"
Details:
Could not invoke the method because could not call a 'Public Function Where ..........
......
......
......
...... with those arguments.
The parameter 'predicate' of the argument could not be converted to VB$AnonymousDelegate_0(Of Object,Object)' into 'String'
Why not this?
Dim query = (From persona In cntx.tblperson
Where persona.DELETED = 0
Select persona)
Now your type is "persona" instead of an anonymous type of 21 random properties.
query = query.Where(Function(a) a.AREA_ID = 1)
Working with anonymous types is always tricky. Also, I always put the select last...
You could always list out the properties in an anonymous type like this:
Dim query = (From persona In cntx.tblperson
Where persona.DELETED = 0
Select New With {
ATT_TYPE = persona.att_type,
ATT_RECOG = persona.att_recog,
APELLIDO = persona.surname,
NOMBRE = persona.name,
PERSONA_ID = persona.id,
DNI = persona.identification,
DIRECCION = persona.address,
PIN = persona.att_pin,
TIPOASISTENCIA = persona.att_type,
EMAIL = persona.email,
EXTRA = persona.extra,
TELEFONO = persona.phone,
FECHANACIMIENTO = persona.birth,
SEXO = persona.sex,
DELETED = persona.deleted,
AREA_ID = persona.tblarea.id,
AREA = persona.tblarea.name,
CIUDAD = persona.tblcity.name,
CIUDAD_ID = persona.tblcity_id,
PROVINCIA = persona.tblcity.tblstate.name,
PAIS = persona.tblcity.tblstate.tblcountry.name
})
Maybe the where clause using the anon type is messing it up and using persona.DELETED = 0 would help?
I got it ....
I created a new project
I migrate all the resources (images for example) from the old project to this new one.
Opened the NuGet package manager, and installed EF6
Also installed MySQL.Data and MySQL EF6 provider.
I imported the forms, from the original project to the new one.
Now I can do what you guys suggested.
The Problem ??? .... The version on .Net framework, and the EF I was using.
I had t update everything.
How to set Custom Menu Field values in Rightnow API of Oracle ?
I have a Custom field of data type Menu like :
Custom field Name : user type
Data Type : Menu
Value can be : Free, Paid or Premium
Can any one send me the java code by solving this problem?
Thanks in Advance
The following link is from the Oracle Service Cloud developer documentation. It has an example of setting a contact custom field using Java and Axis2, which would likely give you most of the information that you need in order to set your custom field.
At a high level, you must create an Incident object and specific the ID of the incident that you want to update. Then, you must create the custom field object structure using generic objects (because each site can have its own unique custom fields). Ultimately, your SOAP envelope will contain the node structure that you build through your java code. Since you're trying to set a menu, the end result is that your custom field is a NamedID object. You'll set the lookup name of the menu to one of the three values that you give above.
I'm a C# guy myself, so my example is in C#, but it should be easy to port to Java using the link above as an example too.
public static void SetMenuTest()
{
Incident incident = new Incident();
incident.ID = new ID();
incident.ID.id = 1234;
incident.ID.idSpecified = true;
GenericField customField = new GenericField();
customField.name = "user_type";
customField.dataType = DataTypeEnum.NAMED_ID;
customField.dataTypeSpecified = true;
customField.DataValue = new DataValue();
customField.DataValue.Items = new object[1];
customField.DataValue.ItemsElementName = new ItemsChoiceType[18]; //18 is a named ID value. Inspect ItemChoiceTypes for values.
customField.DataValue.Items[0] = "Free"; //Or Paid, or Premium
customField.DataValue.ItemsElementName[0] = ItemsChoiceType.NamedIDValue;
GenericObject customFieldsc = new GenericObject();
customFieldsc.GenericFields = new GenericField[1];
customFieldsc.GenericFields[0] = customField;
customFieldsc.ObjectType = new RNObjectType();
customFieldsc.ObjectType.TypeName = "IncidentCustomFieldsc";
GenericField cField = new GenericField();
cField.name = "c";
cField.dataType = DataTypeEnum.OBJECT;
cField.dataTypeSpecified = true;
cField.DataValue = new DataValue();
cField.DataValue.Items = new object[1];
cField.DataValue.Items[0] = customFieldsc;
cField.DataValue.ItemsElementName = new ItemsChoiceType[1];
cField.DataValue.ItemsElementName[0] = ItemsChoiceType.ObjectValue;
incident.CustomFields = new GenericObject();
incident.CustomFields.GenericFields = new GenericField[1];
incident.CustomFields.GenericFields[0] = cField;
incident.CustomFields.ObjectType = new RNObjectType();
incident.CustomFields.ObjectType.TypeName = "IncidentCustomFields";
}