Querying the same column for 3 different values - sql

Question

I'm trying hard to extract the data in the format I need, but unsuccessful til now.
I have the following table
id_ticket, date_ticket, office_ticket, status_ticket
I need the query to return me, for EVERY MONTH, and always for the same OFFICE:
the number of tickets (COUNT) with any status
the number of tickets (COUNT) with status = 5
the number of tickets (COUNT) with status = 6
Month
Year
The query I made to return ONLY the total amount of tickets with any status was this. It worked!
SELECT
COUNT (id_ticket) as TotalTicketsPerMonth,
'sYear' = YEAR (date_ticket),
'sMonth' = MONTH (date_ticket)
FROM crm_vw_Tickets
WHERE office_ticket = 1
GROUP BY
YEAR (date_ticket), MONTH (date_ticket)
ORDER BY sYear ASC, sMonth ASC
Returning the total amount of ticket with status=5
SELECT
COUNT (id_ticket) as TotalTicketsPerMonth,
'sYear' = YEAR (date_ticket),
'sMonth' = MONTH (date_ticket)
FROM crm_vw_Tickets
WHERE office_ticket = 1 AND status_ticket = 5
GROUP BY
YEAR (date_ticket), MONTH (date_ticket)
ORDER BY sYear ASC, sMonth ASC
But I need the return to be something like:
Year Month Total Status5 Status6
2018 1 15 5 3
2018 2 14 4 5
2018 3 19 2 8
Thank you for your help.

Answer 1

You are close. You can use a CASE Expression to get what you need:
SELECT
COUNT (id_ticket) as TotalTicketsPerMonth,
SUM(CASE WHEN status_ticket = 5 THEN 1 END) as Status5,
SUM(CASE WHEN status_ticket = 6 THEN 1 END) as Status6,
'sYear' = YEAR (date_ticket),
'sMonth' = MONTH (date_ticket)
FROM crm_vw_Tickets
WHERE office_ticket = 1
GROUP BY YEAR (date_ticket), MONTH (date_ticket)
ORDER BY sYear ASC, sMonth ASC

Answer 2

The following code builds off JNevill's answer to include summary rows for "missing" months, i.e. those with no tickets, as well as months with tickets. The basic idea is to create a table of all of the months from the first to the last ticket, outer join the ticket data with the months and then summarize the data. (Tally table, numbers table and calendar table are more or less applicable terms.)
It is a Common Table Expression (CTE) that contains several queries that work step-by-step toward the result. You can see the results of the intermediate steps by replacing the final select statement with one of the ones commented out above it.
-- Sample data.
declare #crm_vw_Tickets as Table ( id_ticket Int Identity, date_ticket Date, office_ticket Int, status_ticket Int );
insert into #crm_vw_Tickets ( date_ticket, office_ticket, status_ticket ) values
( '20190305', 1, 6 ), -- Shrove Tuesday.
( '20190501', 1, 5 ), -- May Day.
( '20190525', 1, 5 ); -- Towel Day.
select * from #crm_vw_Tickets;
-- Summarize the data.
with
-- Get the minimum and maximum ticket dates for office_ticket 1.
Limits as (
select Min( date_ticket ) as MinDateTicket, Max( date_ticket ) as MaxDateTicket
from #crm_vw_Tickets
where office_ticket = 1 ),
-- 0 to 9.
Ten ( Number ) as ( select * from ( values (0), (1), (2), (3), (4), (5), (6), (7), (8), (9) ) as Digits( Number ) ),
-- 100 rows.
TenUp2 ( Number ) as ( select 42 from Ten as L cross join Ten as R ),
-- 10000 rows. We'll assume that 10,000 months should cover the reporting range.
TenUp4 ( Number ) as ( select 42 from TenUp2 as L cross join TenUp2 as R ),
-- 1 to the number of months to summarize.
Numbers ( Number ) as ( select top ( select DateDiff( month, MinDateTicket, MaxDateTicket ) + 1 from Limits ) Row_Number() over ( order by ( select NULL ) ) from TenUp4 ),
-- Starting date of each month to summarize.
Months as (
select DateAdd( month, N.Number - 1, DateAdd( day, 1 - Day( L.MinDateTicket ), L.MinDateTicket ) ) as StartOfMonth
from Limits as L cross join
Numbers as N ),
-- All tickets assigned to the appropriate month and a row with NULL ticket data
-- for each month without tickets.
MonthsAndTickets as (
select M.StartOfMonth, T.*
from Months as M left outer join
#crm_vw_Tickets as T on M.StartOfMonth <= T.date_ticket and T.date_ticket < DateAdd( month, 1, M.StartOfMonth ) )
-- Use one of the following select statements to see the intermediate or final results:
--select * from Limits;
--select * from Ten;
--select * from TenUp2;
--select * from TenUp4;
--select * from Numbers;
--select * from Months;
--select * from MonthsAndTickets;
select Year( StartOfMonth ) as SummaryYear, Month( StartOfMonth ) as SummaryMonth,
Count( id_ticket ) as TotalTickets,
Coalesce( Sum( case when status_ticket = 5 then 1 end ), 0 ) as Status5Tickets,
Coalesce( Sum( case when status_ticket = 6 then 1 end ), 0 ) as Status6Tickets
from MonthsAndTickets
where office_ticket = 1 or office_ticket is NULL -- Handle months with no tickets.
group by StartOfMonth
order by StartOfMonth;
Note that the final select uses Count( id_ticket ), Coalesce and an explicit check for NULL to produce appropriate output values (0) for months with no tickets.