How to fix the navigation - react-native

Question

I’m setting up a new service for navigation to "Chat" service but it doesn't do anything and I don't know why.
This is for a new component
here is the "onCancel" button that use the "getCustomerService" function..
handleUnrecognizedUser = () => {
const infoMsg = {
onCancel: getCustomerService
};
};
here is the "getCustomerService" function that get called
import { AppStore, RoutingStore } from '../../stores'
import call from 'react-native-phone-call'
callServeiceCenter = (number) => {
const args = {
number, // String value with the number to call
prompt: false // Optional boolean property. Determines if the user should be prompt prior to the call
}
return call(args).catch(console.error)
}
export default getCustomerService = () => {
if (AppStore.isWorkingHours)
RoutingStore.goTo('Chat')
else {
callServeiceCenter(AppStore.getCallCenterPhone)
}
}
this is for the "RoutingStore" :
import { observable, action, computed } from "mobx";
import { NavigationActions, StackActions, DrawerActions } from 'react-navigation'
class RoutingStore {
#observable nav = null;
#observable PrevPage = null;
#observable curentPage = null;
#observable isGoBackAvailable = true;
#observable isLoggedIn = false;
#action
setNavigation(data) {
this.nav = data
}
goTo = (data, _params) => {
let { routeName, params } = data
const navigateAction = NavigationActions.navigate(
routeName
? { routeName, params }
: { routeName: data, params: { ..._params } })
this.nav.dispatch(navigateAction)
}
#action
goBack = () => {
}
#action
updateCurrentPage(data) {
this.curentPage = data
}
#action
updatePrevPage(data) {
this.PrevPage = data
}
updatePages = (prev, cur) => {
this.updatePrevPage(prev)
this.updateCurrentPage(cur)
}
#action
setLoggedIn(status) {
this.isLoggedIn = status
}
#action
openDrawer() {
this.nav.dispatch(DrawerActions.openDrawer())
}
#action
closeDrawer() {
this.nav.dispatch(DrawerActions.closeDrawer())
}
#action
toggleDrawer() {
this.nav.dispatch(DrawerActions.toggleDrawer())
}
disableLoginRoute = (route) => {
const resetAction = StackActions.reset({
index: 0,
key: null,
actions: [NavigationActions.navigate({ routeName: route })],
});
this.nav.dispatch(resetAction)
}
isGoBackAllowed = () => {
switch (this.curentPage) {
case "Tabs": return false
case "Login": return false
default: return this.goBack()
}
}
#computed
get isNonLogin() {
return this.isLoggedIn;
}
#computed
get getCurentPage() {
return this.curentPage;
}
}
const routingStore = new RoutingStore();
export default routingStore;
I expect to navigate to the Chat as well.