Error Occured While Recording the User Voice In IOS APP - objective-c

I am developing an Voice App .I am using Nuance Speech kit for voice Processing .What i am doing is ,i am reading the text and play it in voice .and then recording user voice for the input....So while recording i am getting the Error like .
NMT CloudRecognizer Error [Session ID:035141cf-4d5e-45ba-b81a-e8121b657cd8] [Type:2] [Code:5] [Message:(null)] [ErrorParam:AUDIO_INFO] [Prompt:Sorry, speech not recognized. Please try again.]
2017-06-20 03:56:10.171307 Link[573:131453] CloudRecognizer Error [Session ID:035141cf-4d5e-45ba-b81a-e8121b657cd8] [Type:2] [Code:5] [Message:(null)] [ErrorParam:AUDIO_INFO] [Prompt:Sorry, speech not recognized. Please try again.]
I want know to why this error message is occurring .if it included the background noise means.How can i reduce or remove the background noise while recording ..Please help me to do this. I want to remove the background noise while recording the User voice.
Thanks in
Advance!!!

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