I have just published an app, and so far my purchase rate is below 1 per month, so dealing with refund requests, and refunding the correct purchase would be easy.
I am concerned when the rate increases, I may have no way of telling from a "contact the developer" email, which user request is associated with an order-id, and thus be able to refund the correct account.
The android Google Play does not seem to give an order-id so the user can help associate themselves, and the console does not seem to allow association with an email address.
I received this reply from google...
Sign in to your Play Console.
On the left menu, select Order management. Search full order with order id or email address of user.
Check the boxes next to the orders you'd like to refund. To refund multiple orders at the same time, make sure you select orders placed
by the same user.
Select the appropriate refund reason.
Select Submit.
So given I knew the email address of one of the customers, I was able to search for exactly that customer, and it highlighted the transactions made by that user.
It didn't seem to cope with wildcards, or partial matches (makes sense given privacy).
Related
When an order is created at Shopify, a callback is initiated from Shopify that hits the webhook given in the settings.
The parameters that it uses to hit the webhook, those contain multiple emails, and there are no docs for those.
You can see those parameters here: https://codebeautify.org/jsonviewer/cb3e0c52
One email is in the root. 2nd is by the name contact_email, and the third one falls under customer and goes by the name: email.
As of now, there is no documentation that states which email stands for what.
My question is: how would I know which email has the customer used for purchasing the product, and it would be the very email that I will use for contacting back with a customer.
Shopify webhooks: https://help.shopify.com/en/api/reference/events/webhook
You can do the following. One. Check to make sure a customer record was attached to the order. Surprisingly, it has been known to happen that you get an order without a customer due to a glitch. Assuming you have a customer record, use the email field from that. If the customer record does not exist, the one at the root is likely your best bet.
That is it. Any other emails floating around can be safely ignored by you. And also, be double dog sure you do not email this customer unless you are allowed to. Otherwise, you are spamming, and that will get you hammer-banned by the merchant, who will take the brunt of the abuse from your spam.
That means checking the buyer_accepts_marketing attribute.
We ship using FEDEX and UPS, and we never found a need to post the tracking number to the payment record, however, recently a customer did a charge-back and the claim was that the order was not shipped even though it was. The tracking number was not entered into paypal, but we do have a tracking number for this order. Do we need to manually enter every tracking number into Paypal, or do we have a chance to enter it after a chargeback attempt has been made?
PayPal's standard API does not provide a field for tracking numbers in their order details, so there is no way to automatically send PayPal this information for all orders.
Their API supports disputes, so it could be possible, however it looks like it could be very messy. The workflow would look like this:
Use PayPal's Customer Disputes API to GET all disputes with a dispute_state of REQUIRED_ACTION and reason of MERCHANDISE_OR_SERVICE_NOT_RECEIVED. Save the Order ID
Cross reference the Order ID with your order management software's API to get a tracking number. If the tracking number exists,
Use PayPal's Customer Disputes API to escalate the dispute to a claim and save the returned claim API endpoint.
The documentation gets a little fuzzy here and may require some contact ith PayPal's support team, but it looks like you should be able to POST evidence to the claim with PROOF_OF_FULFILLMENT, which includes tracking_number and carrier_name.
Unless you are processing a high volume of these missing order claims it probably won't make sense to go through all this legwork. If it truly is taking a lot of time and energy for you or your staff to handle this specific type of PayPal dispute then maybe it would be worthwhile. I might also suggest in this case to start toggling the "signature required" settings for your shipping partners.
We need to add feature in Shopify that guest/customer can't purchase the product more then limit defined in product meta field in CMS.
Basically, we have limited edition of product so want that single person [email verification] can purchase 1-2 quantity in life time.
For this we tried following ways:
Webhook: But not able to find solution to show error on checkout page and stop order if we found such condition.
Custom code on template itself: But we are not able to verify email from CMS that its already attached to a customer otherwise we will get all orders of that customers and then products and matched with current cart product and show error message
Don't allow guest checkouts. Force your customers to login with an email. Them you can be certain of not allowing them to checkout with more than the one or two of these products in their lifetime. Otherwise, accept their order and simply cancel/refund the cheaters.
We are using PayPal website payment pro and we can send money live and all is well.
Our issues are:
when we view the recent payment, it should say "payment from John Smith"...but ours just say "payment from". the name of the person does not show up. well our accounting section wants it back. :-) not sure why its not or which parameter of the DoDirectPayment request I need for this.
The user submission form has an invoice number field. I also need the invoice number to show on the details page of the PayPal payment receipt. I was able to get stuff like shipping address to show up by using its parameter, but no idea to have Invoice Number show up.
I know it can be done because the old website had these and they used website payments pro API to send payments. I just am not sure of how to do this. thee is no mention of this in the API references that I see, especially for DoDirectPayments method. Any help appreciated
Norman
I am trying to find a way of sending email invoice via google checkout's API (and also in PayPal)
I can't find how. or at least how to generate a new order (money request)
thank you
From: http://code.google.com/apis/checkout/developer/Google_Checkout_Comparison_Part_I.html
Requesting Payment by Email Invoices
What is it? Email invoicing lets you sell without an online store. Buyers can place orders from you by phone, fax, email or other offline means; then you send email invoices from the Merchant Center to the buyers requesting payment. Email invoices contain a personalized message from you regarding the requested payment as well as a "Pay now through Google Checkout" link. When buyers click this link, they are brought to Google Checkout where they can complete the payment process.
Best for: Use this option if you don't have or need an online store.
Time required: There's no setup — just open a Google Checkout merchant account and you can immediately start sending invoices.
Technical skills required: None. Just Internet access.
Demo: Email Invoice and Wizard (requires sign-up)
Processing Orders: (Part II) Once orders start coming in, use the Merchant Center to charge orders and update order status.
Next Step: How to request payments by email invoices
From what I've seen, looks like they don't have a way to do this through an API. Hopefully someday they will, but for now I think I'll have to create my own email with a link to my own page that sends them to google checkout via a custom Buy It Now button.
It's too bad - it'd be so simple to just be able to call send_email(name, email, amount, message) and have it be the same as logging in & doing it through the Merchant Center.
I do understand the rationale a little - if you're capable of creating an automated invoicing system that can call a google API to send emails, then you should also be capable of creating a link, custom button, and letting the user checkout that way. I still want it though - I'm lazy.
Can you submit the form data in the way that the google checkout portal does? then it would authenticate and autofill the form?