I need to notify external people, non-ServiceNow users, when a specific Item is ordered.
I tried using the email notification using a condition. But somehow I wasn't able to work it out.
What would the the most efficient way to make this happen?
I can't refer to a specific item when I select the sc_req_item table as condition. So I probably need a small workaround?
You should be able to specify a specific Catalog Item, I tested this on Geneva and it worked.
Try something like the notification configuration below and put an order in for the Catalog Item you configured? If it doesn't work, can you post what you've put in for your notification?
You should see emails for these under one of these depending on your environment.
System Mailboxes > Outbound > Sent
System Mailboxes > Outbound > Outbox
Table: Requested Item [sc_req_item]
When to send
Inserted: Checked
Conditions
Item is Google Nexus 7 (Switch this to your Catalog Item)
Who will receive
Users
vendor1#example.com
vendor2#example.com
What it will contain
Email template: sc_req_item.itil.role
Have you tried creating a Workflow runscript activity in that particular Catalog Item to create an event to send notification to External users? You can pass the external email ID easily while calling the event for triggering the notification.
Related
I want Youtrack to send email notification to all users in certain project when new issue with Critical priority is created. Is it possible?
Notifications in YouTrack are based on subscriptions, which consist of a saved search query and events that trigger the notification. So you need to create a saved search like Project: projectname Priority: Critical and subscribe needed users to this saved search (select the Issue created event).
Please also note that subscriptions are set up on a per-user basis, so it would be necessary to add subscriptions for each user separately (Users > username > Notifications > New subscription).
I have a class registration set up in SharePoint 2013. Users are emailed when they register for a class. I want to create email notifications when the Start Date, Start Time or Location [fields] of the Session changes. I only want to email the users that have registered for said Session (between 1 and 400 people).
I should be able to handle this with an Alert or an Event, but can't figure it out. My SharePoint team is telling me that this is too difficult because "the columns are in Sessions [list] and not in Registrations [list view].
I've found a lot of information on general SharePoint alerts, but I can't find anything on sending notifications to a select group of users, based on another field.
You could create event receiver for the list and send email by SPUtility.SendEmail with dynamic users.
You could check sample code from here.
Create event receiver in SharePoint 2013.
I was recently tasked with taking over the SharePoint administration for my company, but I have very limited SharePoint experience. I'm using SharePoint 2010.
I have a List with a few built-in columns (like Status, Assigned To, etc) and I'd like to perform a few actions when a new List item is created: change the Status and Assigned To columns of the List item, send out an email, and then create a task for the user's manager to approve it. However, in SharePoint Designer, I cannot figure out how to create a Reusable Approval Workflow and associate it to a List, or a List Workflow and add an Approval Task to it.
If I create a Reusable Approval Workflow, when I try to use the "Set Field in Current Item" Action, I don't have any of the List Columns available (to set the Status, Assigned To, etc).
And when I create a List Workflow, I can access the columns for the list (Status, Assigned To, etc) but I can't figure out how to make the new List item go through the Approval process.
So my question is: how do I Associate a Workflow to a List, change some of the List column properties, and create an Approval Task for the Manager when a new item is created?
Am I missing something here or am I not approaching this correctly?
The easy way is just opening your site with designer and configure the approval workflow from there. You can select the list and make all the changes. I would give you a step by step guide, but some did this awesome article, so check it out http://plexhosted.com/billing/knowledgebase/226/How-to-create-a-simple-approval-workflow-in-SharePoint-Designer.html
I discovered the answer to this question on my own. It's due to the way SharePoint handles Tasks during a workflow. I was using the "Assign a Task" or "Assign a To-Do" when I needed to use COLLECT DATA FROM USER. This will return the Id of the task, which can be used later to retrieve the user's Approval or Rejection.
Did you end up creating a custom workflow to do all tasks yourself?
I have also tried a List WorkFlow and a Reusable Workflow and started by copying the "Approval - SharePoint 2010" workflow as a model in both cases. The caveat then is the users are tied to completing both the task and workflow items that are created.
An approver wants to receive the email to Approve or Reject a request on a Calendar from the Approve/Reject View in SharePoint and let that be it. They do not want to track tasks on Approval.
A requestor only wants to receive an email that their request was Approved or Rejected and enter another for a different time if the initial request was rejected.
Is there any way to make my app send to me some additional app info when user sends an email from inside my app using MFMailComposeViewController but without enabling the user to delete or change that info? For example, I would like to receive with every user email some info like what is the device user is using, or number that shows how many times user launched my app, etc., but I don't want the user to have the option of changing or deleting that info in email. Is there maybe some other way of doing this? Thanks.
Create a public key encrypted attachment with the info you want to send.
If you are using email to gather feedback from your user, we have a feedback form that you can add to your app instead. Along with the user name, email, and comments, we do include information like device type and os version (the user doesn't see this). The form background color can match your app's color theme. Some developers have asked for that customization. You'll also get to specify feedback types and categories. This lets the user self classify the feedback. For example, feedback types can be "suggestions," "bugs," "testimonials," and "questions." Categories are sub types, which allows for narrowing down the feedback being given. You define the types and categories. The user chooses them while filling out the feedback form. All the feedback is sent to our feedback center for you to view, sort, respond, set status, group, and manage. You can be notified by email when feedback arrives.
Learn more at: www.SimpleFeedback.com - iOS Feedback
How have people intergrated custom CRM type applications with email?
I have a Access 2003 front-end application with a SQL Server 2005 backend. One CRM
part of the application tracks the activity with the customer in a traffic
log table. Sometimes the salesstaff has communication with their customer
using email instead. What do people do to synch this up with an application?
I was thinking about creating a form to enter the initial message, so I
could save it into a table and then have the system generate a email, of
course, this doesn't handle the email communication after the initial email.
Thanks
What you need to do is setup your domain name with a free google apps account. Your sales staff can still use the clients of their choice, but since they are essentially using custom gmail accounts, every single email that they send and receive will be recorded in a nice and neat transactional format in the gmail interface. Since your sales staff is always online, they will always have access to every message they ever sent. If you want to have access to the emails, you can set it up that every single message that gets sent are automatically blind forwarded to your account. Filters can be set up to automatically tag and archive them, so you will not be overwhelmed, but you will still be able to search them. Google Apps will also give you a central contact directory similar to outlook/exchange.
Here are a few options for you:
Use web forms for all communications. When a message is sent out, the only thing it includes is a link back to the site. Responses are sent the same way.
Setup an email alias that your sales staff Cc's when they want their correspondence to be tracked. Your app would periodically read a POP mailbox, and record the traffic. Customers would have to remember to Cc the same email box for the traffic to be remembered.
Establish a single common email box, such as sales#domain.com. All outgoing mail is marked as being from that account, so all replies will go through it. To send mail, sales staff uses a web form. Messages are tagged with a key that associates them with a particular customer. Putting the key in the subject header usually works OK (that's how many support ticket management systems work, for example). Replies from customers keep the tag. Your app then reads an associated POP mailbox, parses out the keys, and stores the email accordingly.