Intro:
I'm working for a contractor company. We're making SW for different corporate clients, each with their own rules, SW standards etc.
Problem:
The result is, that we are using several bug-tracking systems. The amount of tickets flow is relatively big and the SLA are deadly sometimes. The main problem is, that we are keeping track of these tickets in our own BT (currently Mantis) but we're also communicating with clients in theirs BT. But as it is, two many channels of communication are making too much information noise.
Solution, progress:
Actual solution is an employee having responsibility for synchronizing the streams and keeping track of the SLA and many other things. It's consuming quite a large part of his time (cca 70%) that can be spend on something more valuable. The other thing is, that he is not fast enough and sometimes the sync is not really synced. Some parts of the comments are left only on one system, some are lost completely. (And don't start me at holidays or sickness, that's where the fun begins)
Question:
How to automate this process: aggregating tasks, watching SLA, notifying the right people etc. partially or all together?
Thank you, for your answers.
You need something like Zapier. It can map different applications and synchronize data between them. It works simply:
You create zap (for example between redmine and teamwork).
You configure mapping (how items/attributes in redmine maps to items/attributes in teamwork)
You generate access tokens in both systems and write them to zap.
Zapier makes regular synchronization between redmine and teamwork.
But mantis is not yet supported by Zapier. If all/most of your clients BT are in Zapier's apps list, you may move your own BT to another platform or make a request to Zapier for mantis support.
Another way is develop your own synchronization service that will connect to all client's BTs as each employee using login/password/token and download updates to your own BT. It is hard way and this solution requires continious development to support actual virsions of client's BTs.
You can have a look a Slack : https://slack.com/
It's a great tools for group conversations
Talk, share, and make decisions in open channels across your team, in
private groups for sensitive matters, or use direct messages
one-to-one.
you can have a lot of integrations tools, and you can use Zapier https://zapier.com/ with it to programm triggers.
With differents channels you can notifying the right people partially or all together in group conversation :)
The obvious answer is to create integrations between all of the various BT's. Without knowing what those are, it's hard to say if that's entirely possible. Most modern BTs have an API and support integrations. Some, especially more desktop based ones, don't. For those you probably have to monitor a database directly.
Zapier, as someone already suggested, is a great tool for creating integrations and may already have some of the ones yo need available. I love Slack and it has an API, but messages are basically just text and unless you want to do some kind of delimiting when you post messages to its API, it probably isn't going to work.
I'm not sure what budget is, but it will cost resources to create the integrations. I'd suggest that you hire someone to simply manage these. Someone who's sole responsibility is to cross-populate the internal and the external bug tracking system and track the progress in each. All you really need is someone with good attention to detail for this, they don't have to be a developer. This should be more cost effective than using developer resources on this.
The other alternative is simply to stop. If your requirements dictate that you use your clients' bug tracking software for projects you do for them, just use their software and stop duplicating the effort. If you need some kind of central repository or something for managing work maybe just a simple table somewhere or spreadsheet with the client, the project, the issue number, the status and if possible a link to the issue in the client's BT. I understand the need and desire for centralizing this, but if it's stifling productivity, then the opportunity costs are too high IMO.
If you create an integration tool foe this, you will indeed have a very viable product. This is actually a pretty common problem.
I wonder if anyone could share their thoughts on my question regarding web based APIs (we use Microsoft stacks)..
We are currently in the process of building an infrastructure to host web apis across our business.
As a organisation we have seperate business areas that provide services to our customers. These individual areas of our business generally have their own best of breed IT system. Offering APIs is something we've long thought about and we have started the design process.
The APIs we aim to offer shall be web based (.NET/webAPI/WCF etc.) and will largely (99%) be consumed within our organisation but some may be exposed externally in the future should the requirement arise (new mobile app may need to use the services etc.)
I'd love to hear your thoughts and experiences around how you architected yuor farms. I understand its quite an open question without understanding the crooks of our requirements but its more general advice/experiences I'd like to hear.
Particularly we are trying to decide whether we should design the infrastrcuture by:
1) Providing each area of the business with their own API server whereby we shall deploy each web API within a new application inside IIS.
or
2) Setup up a load balanced web api farm whereby we have say 2/3 iis web servers, all built the same, hosting the same web apis but the business areas will all share the same server effectively. Each area would have a segregated site within iis and new APIs shall be setup under new applications inside their respective web sites.
I dont foresee us having thousands of APIs but some will be business critical so I'm certainly bearing resilience in mind which is why as much as I like each business area having their own API server, I'm being swayed towards the option of having a load balanced farm which the whole business shares.
Anyone have any thoughts, experiences etc.?
Thanks!
That's a very interesting question, and i'd love to hear what others might think. I'm no big expert, but here are my two cents.
It seems to me, that the answer should be somewhere in between those two options you specified. Specifically, each critical business area, should get their own resilient, load balanced farm, while less critical services can utilize single machine deployments. Critical business area may not mean only one API, but can actually be a group of APIs, with high cohesion among themselves.
Using option 1 environment to full extent can be hard to maintain,
while utilizing option 2 fully, can be inefficient in terms of redeployment if (or better yet, when) business logic changes. Furthermore, i think it will be possible for greedy APIs to hog resources in peak traffic, making other services temporary less performant (unless you have some sort of dynamic scaling mechanism).
Folks, I have question this morning that hopefully one of you techies can answer – during past few months, I have been heavily involved in preparing several SQL certifications study guides as it’s my desire to secure Microsoft Certified Solutions Associate (MCSA) or associate level. While I have previous experiences within this skill set and wanted to sharpen it by obtaining further experiences and hopefully securing this certification, it has been quite challenging setting up a home lab that allows me to create environment similar to what the big dogs use nowadays – windows server/several sql instances/virtualization and all that – due to lack of proper hardware or cost. In any case, my question today is to seek your advices and guidance on other possible options, particularly if this task can be accomplished using Amazons AWS – I understand they offer some level of space that can be used as playground or if one want to extend the capacity, subscription is an option. So, if I was to subscribe the paid version of it, is it possible to install all software needed to practice and experiment all needed technologies to complete and or master contents on the training kit. Again, I’m already using my small home network and have all proper software, but just feel that it’s not enough as some areas require higher computing power to properly test or rung specific areas..
Short: Yes
You can create a micro instance for free and install whatever you want on it. If your not familiar with using the CLI, it can be a bit daunting but there are plenty of guides online.
They also offer an RDS service where, they will allow you to set up a database instance and will maintain it for you but it's not free.
Edit
Link to there MS Server Page
http://aws.amazon.com/windows/
Azure is the windows cloud service, I think the comment was have you considered looking at azure instead of AWS
My company runs a couple of B2B apps (written in Rails) dealing with parts and inventory and we've been trying to figure out the best way to integrate with some of our bigger users. We already offer the REST-style API that comes with Rails, but that, of course requires an IT Department on their end to decide to integrate it, so we'd like to lower that barrier if possible.
From what we've found, most of them are on SAP systems. Now, pretty much all I know about SAP is it's 1) expensive, 2) huge, 3) and does everything and anything you could ever need for your gigantic business to run. Naturally, this is all a bit imposing, and the resources on the site are a cross between impenetrable buzz-word laden sales material, and impenetrable jargon laden advanced technical material with little for the new, but technically competent user to be able to sink his teeth into.
So what I'm wondering is: as a 3rd party, that's not running a SAP installation, is there a way for us to offer access to our site's data through a web service or other API? Is it just a matter of providing or implementing a certain WSDL (and what would that be)? Is this feasible for someone without in-depth experience with SAP? Or is this a complete non-starter?
I'd say it's not possible without someone who knows the SAP system. You probably won't need to hire someone with in-depth SAP knowledge, but at least for the initial implementation, you'll need both the knowledge and a working system you can develop against. Technically speaking, it's not really that hard, but considering the fact that SAP systems are designed to handle multiple organizations, countries, legal systems, localizations and several thousands of users simultaneously, things are bound to be a bit more complex than almost any other software around - and most of the time not even bloated, it's just easy to get lost in that kind of flexibility.
My recommendation would be to find a customer (or a prospective customer) who has someone in their IT department with the necessary technical and processual knowledge and who is interested in conducting a development project. This way, you'd get access to a real system (testing of course) and someone who can explain to you the basics of the system. But, as I said, be prepared for complexity.
vwegert makes some excellent points.
As to this part of your question:
So what I'm wondering is: as a 3rd
party, that's not running a SAP
installation, is there a way for us to
offer access to our site's data
through a web service or other API? Is
it just a matter of providing or
implementing a certain WSDL (and what
would that be)?
Technically it is possible to expose any of your system's services as web-services to a client's SAP system. In order to do this you do not need any prior knowledge of SAP. (SAP should be able to import a WSDL, although there may be some limitations in the earlier pre-ECC5 systems).
For example a service that provides meter reads, airport departure schedules, industry trends etc is not dependend of what is in the user's system or how they set it up. However as soon as there is a need to initiate updates to the client system's data is when you need access to more specialised SAP knowledge.
Also note that many SAP functions can also be exposed as web services, but generally you do need someone with SAP (ABAP) knowledge to do this.
The ABAP language is actually fairly simple, but there is a huge learning curve to understand the data model and the myriad of configurable options in SAP.
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Closed 11 years ago.
I'm wondering what you do as a programmer that's not programming but necessary for your task (eg: local setup, server setup, deployment, etc). I'm curious to know how many non-programming related tasks people are performing.
For example, when on web development projects I often:
Install servers
Manage user right/access to servers
Perform backups
Configure IIS/Apache
Setup FTP sites
On non-web projects I often:
Write build scripts
Setup source code management tools/procedures
Probably more stuff I'm not thinking of
Some tasks are more related to programming than others (such as writing build scripts) but others fall outside of my area of expertise (domain setup comes to mind). Just interested to know how many people perform tasks in their jobs that are not programming related.
The sad reality is that non-technical people look at technical people and expect them to know everything that is technology related, not understanding that there are specializations within technology which we might know nothing about.
I often think it is very much like a doctor that specializes in a particular discipline. All doctors have a baseline of knowledge in the medical field, but will not know the specifics of other specializations (a cardiologist will not know as much about anesthesiology and vice versa).
So while I think it is unreasonable for people to expect technologists to know everything, I do think that it is reasonable for them to expect that we know something when it comes to technology.
I think a more important facet of this question is how much one is expected to know about the specific domain where they apply their skills (finance, manufacturing, etc, etc). I think that is incredibly important, as having that domain knowledge makes them much more valuable as a programmer, as they can understand the problems on a deep level, and as a result, provide more comprehensive solutions for them.
Expected? Almost nothing, but everyone's always really happy when you know more.
The more you know outside the narrow confines of programming, the more valuable you are to your employer.
Things that have come up for me:
requirements gathering
writing use cases
evaluating test plans
negotiating with vendors
tax law
revenue recognition rules
ideas about how users behave
basic economic theory
usability guidelines
differences in consumer behavior in different countries
system administration (being a full on sysadmin)
database configuration, optimization, setup (basically being a DBA)
monitoring systems
networking principles and techniques (you'd be amazed how handy a packet trace can be when debugging something...)
being able to evaluate a business plan written by someone else
image manipulation
how to diffuse a situation and avoid arguments
how to corner someone and make them to commit to something when they don't want to
how to choose battles
I think the non-programming skill I use the most in my programming job is writing. It's really crucial to be able to explain ideas, designs, algorithms, and so on, and you can never count on being around to do it in person (or having the time). I spend a good amount of time at work writing up design documents and other documentation so other engineers can get their heads around my code and algorithms. So I'm really thankful that I had good writing classes in school and can put a sentence together. :-)
Probably depends on the size of the company you work for. As someone who has worked mainly at small to medium sized businesses, I've also been responsible for:
database creation, management, and tuning
supporting the internal applications I launch
managing website certificates
setting up external hosting
and I'm sure there's more as well
Well, since a programmer's primary tool is his computer, I think it's fair to assume some expertise with it. Most of those sorts of things you've described are difficult for someone unfamiliar with computers, but pretty easy (even with little prior experience) for someone who understands the domain and knows how to find and read documentation.
In a big, well-organized business or project, I'd expect someone who was more specifically familiar with those sort of administrative things to take care of them. However, if there's not enough of them to warrant a full-time job, then I don't think it's unreasonable to have anyone competent work on it; and programmers are probably at the head of the queue in that regard.
I find the vast majority of "bugs" discovered by users are configuration problems with the systems on which the application is installed. Having developers that understand the common machine and network setup errors is very desirable.
For example if an application sends email as part of its operation its useful to have developers knowledgable in DNS and SMTP configuration.
Of course it depends on your size of business, large organisations can probably shield developers from this by using other specialists.
I realized I'm never hired for the actual job, but as a problem solver. Whether I figure out what's going on, and fix it through code, or software, or something on the network, this seems to be the main perception of what clients want.
This will vary greatly depending on where you are. I've worked with people who know none of this stuff, and people who are experts.
Knowing this will help you greatly. In general it's always better to understand the environment your code is running in. Not understanding the context leaves you somewhat helpless.
Additionally there are often bugs that are not code related but configuration related, for example a page not showing up because of the apache configuration. You're very handicapped in debugging if you don't understand the environment.
People around a work place probably expect a programmer to be their IT HelpDesk guy... it happens around here to me. argh.
Where I work, all developers are expected to be able to use Subversion and have to be able to setup and configure Apache and Tomcat on their PC.
The biggest challenge is not the technical issues associated with getting the environment up and running but the domain knowledge required to effectively develop software in a small shop. For me, I work on a lot of different projects from a variety of sources in a mostly isolated development environment. This means that I need to come up to speed on the domain of the project pretty quickly in order to be effective in developing a solution. In the past I've worked on print accounting solutions, active directory management, research survey databases, and currently a quasi-CRM solution for a charitable organization. I wish I only had to know the nuts and bolts of setting up my development and build environment.
It often depends on the size of the company. In a little company, you have to know how to do everything, including systems admin, and network admin, even if your job is focused on programming.
In a big company, you get to see a little slice of the universe, and they often don't like you peeking outside of your box. Not only do you not need to learn everything, they're often unhappy with you if you try.
However, the more you understanding about the machines, how they work, and how they function in an operational environment, the easier it is to diagnose problems and write better software. The more you understanding about the domain you're writing applications for, the better you are able to differentiate between the users needs and their desires.
One of the coolest things about being a software developer is you have a life long excuse for sticking your nose into both the technologies and the various business domains. If you've shifted around to a few different industries, you tend to become loaded down with all sorts of interesting tidbits. There is always more to learn ...
Paul.
It's good to expose yourself to other technologies, but I really think it's a bad idea for you to not fully disclose the fact that you aren't experts in those areas (esp. domain setup). I've worked with people who thought they could do it all but ended up doing those tasks so poorly that with all the time (and money) they've spent trying to get it right, a consultant would have been paid for several times over.
I've worked at a company where I was responsible for everything "related to a computer" including the domain, PCs, database, custom software, builds, MS Office, PowerPoint, Quickbooks...; a mid-size company where it was development and builds; and a large company where I focus solely on the .Net code for my project (someone else handles the database and another handles reporting).
The mid-size company has been the best experience so far (pretty new at the large company) where I was given enough responsibility to feel useful and had easy access to everyone else to ask questions about those other tasks.
You are not alone out there. The position I signed up for was "ASP.NET Web Developer"... However, my job consists of:
Windows Server Administration
Limited Linux Administration (running
top to monitor CPU utilization and changing apache configs)
LDAP Administration / Tuning
MS SQL Server 2005 Administration /
Tuning
Database Development
Crystal Reports Developer
Perl Scripts
C# Win32 Developement
C# / ASP.NET Web Developement
Managing User Access Rights for
Windows Servers
Limited Network Troubleshooting
Being in a company that is constantly striving for supreme "Operation Effectiveness" my task list only grows by the day. I did not make up that list either. All of the items mentioned above, I have either touched or supported in the past 3 years I have worked in this company.
That being said, in a good development shop, you should have one specific task. As the saying goes, Jack of all trades ... master of none.
This depends greatly on what you're programming. If you're doing low level device drivers, it's vital that you understand the underlying hardware. If you're doing a standalone Java app, the better you understand the JVM and libraries you're using, the better - but it isn't strictly necessary to know a lot.
In general, the more you understand about your system environment, the better. How much your peers and management expect you to know depends on them.
Ignorance will, eventually, be punished. If not by your peers and management, the world will do it. Check any week's headlines or RISKS digest for examples where ignorance of the system environment cause software failure.
[rant mode on]
Ha, the curse of Excel and Word.
Outside work - particularly friends and family but sometimes when consulting or delivering software too, any and all non-technical people expect you to understand these. There's that internal groan when someone asks you across to have a look at a small problem they're having with some facet of Office. And because it's a client and you want to appear helpful you agree.
There's just this blanket expectation that because you're a developer you have an innate knowledge of configuring spreadsheets, fixing Word templates, and any and all other office techie tasks, and furthermore you can cast your eye over some badly configured Office mess and instantly diagnose what the problem is.
I can only just about manage to put together a spreadsheet to schedule my reoccuring invoices and set up a Word template to write them. I regularly tell people that too - but no-one ever listens.
It depends a lot on the type of software you're currently developing
For example, when I was working on software for a local government, I had to learn things like
What are the rules for registering animals (pets). What are the types of registrations, what discounts apply, what are penalties for not registering on time
How are council rates calculated. How are rates raised yearly (actually, the algorithm for raising yearly rates and its implementation was the most complex task I met so far).
How are building permits issued. What types of inspections can be performed. Who is involved in the process of issuing a building permit (owner, builder, architect, officers etc.)
How often are water meters read. How are water meters assigned to properties, how many dials are on a water meter, how to detach a water meter from one property and to attach to a different one
What are different pension types. What are different discounts that are granted depending on a pension type.
What are different types of receipts. What different types of terminal printers (those that are used to print small receipts) exist and how to print to them.
What are properties, strata children, what are rules for dividing properties into 'parcels' ...
Well, that's just part of non-programming stuff that I learned during the 2 years on the project. The most unfortunate thing here is that now that I moved to a different company, there is very little chance that any of this knowledge I will ever use.
My job title is "Senior Software Engineer". In point of fact, for most of the past several years, I did fairly little software development, but did do a lot of:
Systems & web administration
Static web page development with HTML (I don't consider that programming, although I have done PHP, CGI, and JavaScript).
As others have said, help desk sorts of stuff, although not as much as in the past.
As a "task leader", I'm expected to have some people/management skills, although that usually devolves to writing monthly reports. I also get sucked into CMMi stuff from time to time, which in an ideal world might be somewhat relevant, but is usually just record keeping so the employer can bid on new contracts which require it.
Working in science lab, there's a need to know some of the science, especially if you want/need to work on the code doing the scientific calculations.
Working in a (U.S.) government facility, there's lots of paperwork and a need to know lots of government regulation (e.g. Freedom of Information Act)
Fortunately, I've recently made an internal transfer where I'm doing more development work and less of this other stuff!
Personally, I find that knowing more is always good, it paves the way to the next level. The hardest things in life is at the integration point. Literally. People focus a lot on specializing, but don't forget that you need people who can straddle both realms.