Is it possible for a customer to log into their account on a Shopify store, in order to notify us of a return they'd like to make?
Ideally, a user would click on the item they want to return from their order history and receive an automatic RMA number which they can write on the package.
Is this at all possible? I've scoured the Shopify docs, but I can only find information on how to make returns on the shop side of the process.
https://help.shopify.com/manual/orders/refund-cancel-order
Any help greatly appreciated.
Related
I am a shopify partner, I am trying to get around the the variant limits of shopify by coding an app and also because my client has a complicated formula for calculating the price. I don't have a problem with the part that adds the information for my variants to the order, however when I want to modify the price based on the user selection, it doesn't seem an easy task to do.
I came across couple of apps which does the same thing by adding a new product or variation which is not optimal for my use case, is there any app that does the job without adding extra information to the database, if so, how?
Qualified Yes
Unfortunately, Shopify doesn't give us a lot of options to edit prices of items dynamically. Here are the two options that I know of that will allow you to adjust the price of a product directly - however, both have limitations.
Using Shopify Script Editor
If you're working with a Shopify Plus merchant, you can use the Shopify Script Editor to dynamically adjust the prices of products, provided that the direction you adjust is down. You cannot increase the price of a product using the script editor - so for your use case, the list price would have to be the most expensive possible price that the item sells for, which you would then discount appropriately using the app.
Using draft orders
Using an app, you can use Shopify's Draft Order API to create an order with custom discounts and/or create completely custom items that are independent of the products set up in the product database.
The basic flow for this is that when the customer clicks 'checkout' you halt the normal navigation, send the cart contents to your app, create a draft order with the appropriate pricing, then supply the front-end code with the draft-order checkout/invoice URL so that you can send the customer there instead of the normal checkout. This has several limitations, however, including that prices of existing products can only be discounted, not increased, and the fact that Shopify will not allow a customer to use discount codes on a draft order invoice - once an order is set up this way, Shopify's assumption is that all prices are final.
Disclaimer: Sorry if someone sensible doesn't like a response with a link :) I'm not related to this app I'm just a user.
On a project with complex pricing, we use the app Wholesale Pricing Discount by Wholesale Helper we liked because is easy to import multiple pricing by-product and relate it by customer.
this app does not multiply the products, they use customer tags. maybe that can give you some guidance.
An important rule on Shopify is you can't increase the price by API on an order, you can just reduce i
We have built an e-commerce web application (Node backend, Vue frontend). We process the payment using Stripe, but many brands have asked us if the order and inventory control can be done in Shopify. We are trying to figure out the best way integrate a payment module into Shopify so that the brand can manage the fulfilment and inventory through Shopify.
It seems we should use the Order API to create an order and mark it as paid. But how do we know that the product is in stock, and what are the cost for shipping and tax from Shopify when creating the order? I think we can use the Product API to get inventory levels, but where is the shipping and tax endpoints?
If I understand the Order API correctly, we need to tell Shopify what are the shipping costs and tax costs, when a new order is created. Is that right? How could we possibly know those figures? Seems like there should be an endpoint to calculate shipping costs and get a product's tax rates so that we can then pass those figures back into the Order API. Am I missing something?
I thought maybe we are supposed to create an order that has financial_status: pending first to get shipping and tax rates back (does it even give you those?), then update the order to either cancel_reason: customer or cancel_reason: inventory if those rates are too expensive and the order is declined? But surely we need to know what shipping methods are available to the customer in order to tell Shopify which one to use, right? Or does it by default choose the cheapest one when creating an order?
Notes:
We know the customers shipping address
We don't know where the product is warehoused (Shopify does I think)
We don't know the weights or dimensions of the product (Shopify does I think)
This answer is a little bit late, but i hope, i can help others that are struggling with the same issue.
First i would recommend to set up all Shipping Rates and Taxes in Shopify. There are plenty of manuals to achieve this:
https://help.shopify.com/manual/taxes#general-process-to-set-up-taxes
https://help.shopify.com/manual/shipping/rates-and-methods/calculated-rates
After this there are different possibilities to calculate your shipping and tax cost.
Your shipping cost can you get via the active_shipping API, which can be found here:
https://github.com/Shopify/active_shipping
Or the following Shopify Application: https://apps.shopify.com/boxify
However, you may need to know size and storage location for theese solutions.
The taxes can you get via the country in the Admin API, there is a specific key-value pair for this:
https://help.shopify.com/api/reference/country
I hope that's enough information to get closer to solving the issue, for at least someone.
I need to integrate Fedex shipping in my website. I am able to get the shipping rates using the 'getRates' method ad also tracking details for testing purpose using the test tracking number '123456789012' and 'track' method.
But I cant extract the status info details from the track response. Which field should I check to get the status of that tracking number? Or since its a teat tracking number, is there any chance that some fields missing in the response? Please help if anyone knows?
Thanks in advance
I was able to make an offer using PlaceOfferRequest (XML). What should I do in order to complete the purchase and update the shipping address to where he/she should ship the Item?
I'm using XML in order to post the request.
While I can't find any official resource stating that completing purchases isn't possible, I'm 99% sure that its simply not possible. All you can do is redirect the user to the payments page, using this template for the URL:
http://payments.${DOMAIN}/ws/eBayISAPI.dll?CheckoutProcessor&item=${Item.ItemID}&transactionId=${TransactionID}
Where DOMAIN could be, for example, "sandbox.ebay.de" or just "ebay.com".
I am implementing Google analytics onto a ecommerce site. We are already tracking events like adding to cart, removing etc using the event tracking. I would like to know what is the ideal time to use the ecommerce tracking apis (addTrans & addItem). Here are my questions:
Should I call these functions for each product being added to cart?
Should I call these functions only when the payment is complete and them while displaying receipt screen?
What is the ideal way of implementation? please provide best practices if possible.
Thanks in advance
I would track few things,
1.How many got into payment form and failed to buy, which can indicate to you that something wrong with payments or page itself. Count number of visitors in checkout - number of orders.
2.How many users got into site and haven't added at least one product, which will indicate that something wrong with advertisement, landing page or website layout in general. Number of unique visitors - those who added at least one item.
Adding statistics for each product added to cart shows you what? If users buy certain product you can get that this product is most wanted but in cart means noting imho. As for your second question, i would implement my solutions written above.
I wonder if your customers should go to an externally hosted page to make a payment. If they do, then GA tracking will not show you the real source of your profitable traffic - it will show you the payment processor page as the source.
It is recommended, or at least suggested, that you place the eCommerce tracking that includes the _trackTrans call on the "Thank You" or "Confirmation" stage of your checkout process.
Also, it's worth noting that if the user refreshes that page that the tracking is on then the code will be fired again and you may see skewed figures in Google Analytics.
I was like you, I also implemented the event tracking first but I wanted to get a chance to implement the ecommerce tracking to get some $ data in there to browse. So, on the developers page. One of the examples is on the reciept page, but on my implementation that wasn't going to work since I am use a payment API. So, On my checkout page I setup the parent transaction. using :
_gaq.push(['_addTrans',
'1234', // transaction ID - required
'Acme Clothing', // affiliation or store name
'11.99', // total - required
'1.29', // tax
'5', // shipping
'San Jose', // city
'California', // state or province
'USA' // country
]);
Then when I am listing my items in the cart, I use PHP and a foreach to dump each item, sku, price per item and quantity into the parent level transaction like this :
_gaq.push(['_addItem',
'1234', // transaction ID - required
'DD44', // SKU/code - required
'T-Shirt', // product name
'Green Medium', // category or variation
'11.99', // unit price - required
'1' // quantity - required
]);
For the last step in the process, I send transaction data to my merchant processing (paypal) via the SOAP api and get numerous responses back. I do different stuff based on the response I get back. If there is no error from the JSON response I get an COMPLETED response, at that point is when I fire the :
_gaq.push(['_trackTrans']);
I'm not really sure if this is the true way to go about it, but it makes sense to me.