Default Subscribers for Filed Against in RTC - rtc

Is there a way in RTC to setup default subscribers for filled against?
In our workflow we have a design team, a UI team, a QA team, etc. When we change work items in RTC to be filled against those guys (or when we create new work items), we want people in those teams to be getting emails from RTC...
I think it might have something to do with customizing the attributes described in here:
https://jazz.net/library/article/537
but I don't think this describes exactly what I want to do...
This article here:
http://www-01.ibm.com/support/docview.wss?uid=swg21580771
Talks about adding default subscribers to all work items overall, which is close to what I want but not quite...
Anybody have any ideas?

Related

How can i know that a meeting is already created or not?

Is there a way i can find out if the current meeting window from which i opened the add-in (compose mode) is from a new meeting or from an already created meeting that i opened for edit?
Currently this feature, you requested, is not a part of the product. We track Outlook add-in feature requests on our user-voice page. Please add your request there. Feature requests on user-voice are considered when we go through our planning process.
There are a lot of use cases where this is relevant:
I believe the purpose of many add-ins is to augment the item (e.g. appointment/meeting or email), the user is currently reading or composing. This is usually done in a 3rd party system by associating the meeting in Exchange with a "record" in a separate system. To find out if the current meeting is already associated with a "record" (and possibly display the contents of it), you need a way to identify the meeting obviously. If it's a new meeting, you know there isn't a "record", however if it's an existing meeting, you need to be able to identity it. Exposing itemId in compose mode would satisfy this need. And by the way, the feature is already requested on User Voice!
I can only speculate as to why Microsoft haven't added the feature yet, but I think Office JS started out with support for emails. Compose-mode for emails is almost exclusively for authoring new (unsent) emails, hence they would never have an itemId.
This is not the case for appointments and meetings, however. They are frequently being edited after they have been created, as meetings are often rescheduled, augmented with a more detailed agenda, etc.
Unfortunately the workaround of using saveAsync to obtain the itemId has several drawbacks as you already alluded to: it's very intrusive as it will leave behind "ghost" meetings (as the user now can't regret saving an appointment/meeting) and it causes the sending of spurious meeting update requests to attendees, etc. And it doesn't work in Outlook for Mac! - one of the big selling points of this add-in technology compared to VSTO/COM-add-ins.
At my company we have attempted several times to port our existing VSTO add-in to Office JS, but everytime we stall on this exact issue, as the drawbacks are simply to many!
However, an approach - besides maybe using some crude heuristics - we have thought about, goes like this:
1) Via EWS (or MS Graph), augment every meeting(!) of every user(!) with a custom add-in property containing the itemId. See: https://stackoverflow.com/a/43140644/10752973 on how to set custom properties from the "outside".
2) When the add-in is opened, see if the custom property is present. If the custom property is there, it's an existing appointment/meeting (and you'll know its itemId). If it isn't there, it's a new appointment.
As I said, we haven't implemented it, but in theory it might work. But it's such a huge hassle (and will burden both the Exchange server and the application itself), for something so simple. We would effectively also need to monitor each mailbox in Exchange to detect newly creating appointment/meetings in order to augment them with the custom property, which is needlessly complex.
But I hope this answer might convince the Outlook Add-ins Team to reconsider adding support for obtaining itemId in compose-mode for appointments/meetings.

VSTS Restrict access to sensitive work items

Foreword: I've searched around on this question a fair bit and found answers which are close to a solution, but not what I'm looking for. So here I am, and I hope someone can help me. I'm relatively new to VSTS, so be gentle (or at least constructive) ;P
The Question: I'm looking for a way to restrict access to specific tickets (NOT by ticket type) that contain NDA protected data, whilst keeping them in the same backlog and iterations as the rest of the tickets related to a project.
We have many different NDA protected customers, so whilst creating a new ticket type per NDA, and restricting access to this, could work, it's not the solution I'm looking for.
Alternatively, I'm barking up the wrong tree, and there is an entirely different and "better way" to support this use-case?
Edit 1 - More info: Let's say I have 1 backlog for a product. It contains only 2 work items. It's important there is only 1 backlog for planning and overview by a product owner.
One of the two work items contains sensitive information only half the development team should have visibility to. How do I keep both tickets in the same backlog and iterations, but hide the sensitive one from some team members?
Thanks in advance for your time!
Regarding permission of work items in a team project, you can set the permission in area and iteration scope, but can’t for specific work items.
So, you need to put these work items in different area and manage permission for this area. Simple steps:
Go to team project admin page
Work=>Areas
Click New/New child, to create a new area.
Click …=>Security, set the permission for the group(s) or user(s)
Click the default team’s settings => Areas
Click + Select areas to add that area in order to show related work items (in that area)

Request for Existing Source Code on Defect Trend App

I started modifying/developing Rally apps about a week ago using the existing Rally apps provided on the Github repository so far. However, for one of my final tasks I've been asked to recreate a tailored Defect Trend Report App and unfortunately, the source code is not available for the App. I tried to start from scratch but I've ran into numerous errors and am a bit overwhelmed.
I was wondering if anyone had the src code for the app or knew of a way to extract the src code from the existing app. Of course if there is custom code that an individual has worked on that could also help me progress in this process and wouldn't mind sharing it, that'd also help a ton.
I saw that there were a few snippets that could be used from the Hackathon repo, but they're not quite on the mark of what I want to do with the app. I'm just trying to have the existing app filtered by delivery versions (currently filtered by iteration/release).
All help is greatly appreciated.
Thanks fellas!
There is an example of a 'bare metal' chart app in the App SDK 2.0 docs. It should give you the basics on how to do a chart.To get to it, go to the help pages (click on avatar in top right corner) and search for "Rally App SDK"
After that, you need to work out how to select defects from the various releases and do a count of each. There are two ways to do this:
Get all defects in the project you are in (don't forget whether you need to scope down to child projects too) and then do something like _.uniq() on the release field to find the list of releases (or do another request to get all the releases into a different store and use that for names and a count).
Get the releases and then for each release request the related defects.
If you do ask for child projects, you will need to handle all the scenarios of different releases for different projects - can get complicated!
#1 is effectively one big fetch, #2 may be many smaller ones.
You may want to decide whether to count all defects, sum the estimates, ignore those not finished, etc., etc.

Teams in osTicket?

I've just started working on osTicket. I'm digging this ticket system to understand more of it. I read a lot about its feature from official website as well as some forums but still I could not figure out the purpose of teams. Can you explain - with some practical example, use of this teams feature and how I may help me in making it work for an education institute with multiple campuses?
Team feature gives you the ability to group staff members together (e.g across different departments) for the purpose of ticket assignment (manual or auto).
For example -- you might want a "Data management" team to handle tickets request dealing with data request.

Trac plugin to send email number of new and closed tickets and their details based on define schedule

I am looking for a way or a plugin so that trac sends me email about the number of new or closed tickets (and some information about these tickets also ) for a specific duration lets say for the last three days.
Basically I need to know how many tickets have been created in last week and how many of them have been closed at the end of week.
Of course the email only should be sent to the admin and not to all the users.
For additional Trac funcionality we have Trac plugins, yes. And the first place to look for them is trac-hacks.org .
The excellent TagsPlugin in use overthere already delivers some hints on resources tagged with notification or notifications. The most comprehensive and mature solution is certainly TracAnnouncer with a just reworked configuration interface providing a highly sophisticated opt-in and opt-out subscription system. Unfortunately digest notification are not integrated today.
Still there are other plugins, that fill in the gap, i.e. check the XMailPlugin. It claims to do configurable instant, daily and weekly notifications, so this may be for you. Since this is a relativly new plugin, you should expect some pending issues, but the author might be very open to your suggestion. If you're becoming a heavy user giving valuable test feedback and a bit lucky too, asking kindly could be enought to make things happen.
There's a slightly different way to solve this problem that doesn't require any plugins. First, create a custom "timeline" view that displays the information that you want. In your example, this would be all "opened and closed tickets" starting from "today" and going back three days. When viewing this custom view, you should see a link at the bottom of the page that says "RSS Feed" (on my system, the resulting URL looks something like this: http://myserver/timeline?ticket=on&max=50&authors=&daysback=3&format=rss). Click on this link to subscribe to the feed using your web browser, email client, or other program capable of reading feeds. Now, you can view the results live at any time. What you can do at this point is only limited by the capabilities of your feed reader app, but most can at least be configured to notify you when the feed is updated.