I am planning on using Twilio to conduct surveys over SMS and IVR. The surveys will assess food security risk, and will be primarily conducted in African countries.
In order to reimburse the cost of airtime, and to incentivize respondents, I would like to transfer a small amount of credit ($0.50) upon completion of the survey.
I've found a couple of websites that support this sort of transfer, http://www.digicallingcards.com/, and http://www.transfertpays.com/en/, but (as far as I can tell) they don't offer programmatic access.
Does Twilio support this? Or is there another API that supports this kind of transaction?
I work for Twilio and this is not something we currently provide.
When working with this kind of thing (mainly with charities etc) I see people use the concept of 'flashing'.
This is a well known concept in Africa, so it is worth considering. The idea is that you publish a number that people can ring. They then hang up when the phone rings but before it is answered - almost immediately. Your service or operators can then call that person back so they don't have to pay anything for the call!
May be worth looking at. Hope this helps!
Related
I work for a very small company (12 people maybe) that is sub on a small fed contract and is currently strapped for cash after the ending of another contract about 6 months back. Despite having no experience with this, my company has assigned me to develop the System Security Plan (SSP) and implement a system that is NIST 800-171 compliant for handling CUI. While we don't need to handle ITAR or need CMMC cert, that may be helpful to open doors in the future and I thought the solution provided here in very limited detail seemed ideal since it leaves out personal equipment: https://www.ktlsolutions.com/cloud-based-solutions-for-meeting-cmmc-requirements/ . Unfortunately, we cannot afford the consulting fee for help with this, and, additionally, if I know what I'm doing, I imagine this just takes a few clicks and config settings in Azure Government to implement. I have an Azure Government trial account. My question is two fold: for one, is there any reason to think that me with some Azure Commercial experience won't be able to set this up myself and, 2, where do I begin? Are there any guides available? I have done ten thousand Google searches of various things in the past week and it feels like the only way I can find answers is to pay a huge consulting fee. Any help would be greatly appreciated.
You'll want to look at Azure Blueprints. Azure Blueprints provides a set of Azure Policies that will ensure that your subscription meets the NIST 800-171 guidance. See this article for more info on the NIST 800-171 blueprint: https://learn.microsoft.com/en-us/azure/governance/blueprints/samples/nist-sp-800-171-r2
I work in a big organization, spread around the world, about 17,000 people. Have to ask for money wayyyyyy in advance for projects before even really knowing what they are.
So we're redesigning an old intranet. Spending a chunk of money we have on user research and UX design phase. More on the 1.0 and piloting it and dealing with content migration and all that fun stuff.
Any ideas (insane ballpark here) about how much $ to ask for the next phase (rolling it out, more testing, actually replacing the legacy intranet)? I know details are sparse but there are some silly budget deadlines that require me to pull a figure out of thin air before I even really know what our end users want. If I don't come up with a number, we get nothing and have to hunt around in various budgets to get cash.
What would you throw out for low / medium / high numbers here? Low being open source, out of the box functionality, not insane customization, no more UX research beyond what we're already doing, and off we go. Medium being a nicer step up, and high being paying someone like Igloo $400k to use their out of the box platform, and then another bunch of custom plugin development and design work on top of that.
Right now I'm thinking 250k, 500k, 750k. Am I in the right ballpark, or am I over in some other arena that's not even in the same league and hasn't seen a baseball game in years?
As you've all but acknowledged, it's an impossible question to answer. You are constrained by an illogical system which seeks to reduce risk by increasing control in the mistaken belief that accounting for all spend in advance will increase return on investment. Your challenge is to learn how to play that system to your advantage, secure your funding and achieve the freedom to deliver your project with minimal interference.
Support
Fortunately, you are the best-placed person to do this. You have the best understanding of your organisational context and if you look at broadly similar (global, cross-functional) internal projects, you can get a good idea of how these projects are regarded and how they secure and maintain support and funding. Talk to colleagues and learn what you can. Ultimately you aren't looking for a right answer - you need to know what constitutes an acceptable answer and how to proceed when your guess proves to be "wrong".
Start looking externally to learn what you can about projects in similar organisations. Listening to others' experiences will give you a better understanding of potential risks, so dig deeper than the run-of-the-mill success stories. You might consider attending conferences, intranet-focused meetup groups and participating in online communities.
Vision
What is important is that you have a vision for your intranet project. As you go on, this vision may change. You will hear lots of assumptions about what people expect to be on the intranet. It's great to read you are conducting UX research as it's vital to understand what people actually need and use.
Needs
A guest presenter at a recent intranet event I ran showed us an intranet she'd built in-house over a five year period which was designed solely to help employees do their jobs effectively.
There were no generic calendar tools, no pages of content that no one ever looks at and no fashionable social features. Instead there was a lean, focused business tool, written in PHP, on which she'd spent GBP20,000 each year.
Equivalent value? Probably a month of Sharepoint consultancy.
It takes careful leadership and communication, but once you stop trying to deliver mediocre generic solutions based on what everything thinks "should" be on an intranet, you can ditch out-of-the-box tools and start focusing on your users' real needs.
I'm a non-technical (well, non-software. hardware background) founder who has hired a pretty good developer that has built a site with backend on Rails and frontend with CSS/HTML pretty capably. our next step is to develop a Yodlee integration, and we both want to know how long it takes to do this. He has an estimate which I think is reasonable, but would like feedback from the community without biasing the responses.
Also, if anybody has done an implementation before, I would really appreciate your perspective and help!
I have implemented a complex Yodlee integration for a LA based start-up over the last two years. They built a social game and money management platform on top of it. The short answer is that it's tough and dirty work.
The technical aspect of getting your application to communicate to the Yodlee API is not at all the hard part (its pretty much a standard web service). Following are some aspects highlighting the difficulty:
The most difficult part is dealing with the unknowns and the variability in the client data.
There is effectively no documentation for the API
There are several way to do each operation that will return different data
Ive been designing and building systems for 15 years and have gotten pretty good at estimating projects. We were way off with Yodlee; in fact we are still dealing with issues.
In order to understand why its so tough, you really need to understand what Yodlee is.. it is an aggregator of 10,000 different systems. Now these other systems might be big professional systems like Bank of America, Chase, ... but they are often small little banks (Bob's Bank in Omaha).
When Yodlee communicates with the big companies (they are called content services) there is most always an api that actually returns good data. But with the little ones, they are doing screen scraping. You can imagine that breaks all the time. They have an entire team in India which is just focused on that.
The other issue is about modelling the data; each of the content services at its source has modeled the data differentley (different names, different elements, different relationships,...) but Yodlee but combine all 10,000 models into one view. What this leaves you with is a very bloated model, where you can never know or count on getting a certain data element.
To give you an idea... there are extra fields about a credit account (apr, credit amount, last payment, ...) beyond the standard base'class fields (balance, ...). While this sounds great that you have this data, in practice the number of content services that provide these extra data elements is so low that you cant really depend on them. I'd say that the fidelity of those data elements is very low. All you can really count on is the base elements (account name, type, balance) and (transaction date, description and type).
Speaking of transactions... their transaction categorization system is not that good. They have clearly taken a breadth first approach to this, rather than focus on accuracy. We built an entire system for transaction categorization which is far more effective.
A couple other things: The DAG account test system is useless; it does not operate the same way real accounts do. You will be far better off opening 5-10 accounts at different content services and giving your developers the username/passwords for these for testing. The MFA (multifactor auth) system for account security has been an endless headache. This isnt Yodlee's fault, its the nature of the game. The banks are doing more and more crazy things that add security layers. Yodlee has the MFA system in place to compensate for this. At any given time about 20% of our accounts are in error for some reason. We have built an entire component just to manage this.
So what does this all mean? Double your estimate, get ready to get dirty. I dont want to put Yodlee down at all (except for the lack of documentation); they really are solving a hard problem. There really arent any other better options.
I run the team responsible for sales and support of the Yodlee APIs so the response may be a little biased.
I have seen clients get up and running in anywhere from 10 days to 3 months to 6 months. The time to implement depends on the number of fields in the data model you are using and how you are going to use the data or manipulate it before presenting it to your users.
While the most prevalent data fields such as account balance or transaction amount will always be available, Craig is right, as you get into the broader data model you will have to code for exceptions when the data is not there. Yodlee does provide documentation on how often the fields will be available to help with this process. But if you are only going to be using basic account and transactional information, you will not have to worry about these complexities and it will speed implementation.
How you use the data once you receive it from Yodlee will also play a big part in the time it takes to get integrated. If you are deriving additional data from the transaction descriptions or are doing something with categorization then there is more complexity and it will require more time. If you are using many of the fields as-is, then this will be easier.
The other item that Craig mentioned is the extra security questions (Multi-factor Authentication). While that section of the API does add some work, we have added documentation around this to make integration easier. Also, with any development issues that come up we give clients access to a developer forum that is monitored by our Technical Consulting team.
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I have begun work on a personal project that may end up having some real-world applicability. I am beginning to entertain the idea of selling licenses. I am sure some others here have done this before, and I was wondering what successfully processes you've used to do so.
There are many questions on SO regarding licensing, legal implications, etc. However, I have looked around and could not find a duplicate question for this one. To be clear, I am not looking for information on what licensing strategy to use, how to advertise your software, and so forth, but rather, for a checklist of things that should be done to increase the probability of success, and any possible gotchas I have not thought of. If anyone has any personal success stories, they would be very welcome.
For a little background, I am set on the idea of licensing a closed-source, compiled .NET DLL.
A few things off the top of my head:
Strong documentation, because formal technical support is unlikely
Specifying licensing terms and formalizing them with an attorney
Code obfuscation
Exploring license enforcement (either using a commercial package or custom code)
Building a website around the product, including real-world code examples since this is a library
Possibly offering some type of beta period, for feedback and getting the name out a bit
Offering instant/automated purchases
Marketing (oh boy)
Is it necessary (or wise) to start a one-man company to do this?
I will keep this list updated as answers come in. Thanks all!
Some tips:
Obfuscation: Be wary of obfuscating everything. An alternative is to obfuscate just the critical bits (licensing, premium features). The problem with obfuscating everything is that stack traces from error reports are ineffective. When an unexpected exception is caught, you'll want to give the user the option of automatically reporting its details - this really helps with QC.
License enforcement: If it's a utility that can be easily pirated, people WILL pirate it. An activations-based licensing system is ideal - and if it's not too draconian people will be less motivated to circumvent it. For instance, allow at least 3 activations per user (home computer, work computer, laptop). If it's a control library, then an activation-based may not be required - baking the serial number into the library may be enough because customers are unlikely to build their own product on a stolen assembly.
Instant/automated purchases: writing a custom licensing server and web page for this is fairly easy - you need only about 3 tables. LINQ to SQL is ideal for this sort of thing. For the payment gateway, I use PayPal - it's very easy to set up, has the features you need for selling activation codes, and allows multiple currencies. If you use PayPal, enable both PDT and IPN so you can give customers their activation codes both on the screen and via e-mail.
Marketing: try LOTS of things simultaneously - because it's hard to predict the success of any campaign. Especially without experience! Making yourself known amongst the influential people in the field into which you're selling can work very well.
Advertising: advertise on StackOverflow - that's what I'm doing! Google ad words is also worth trying because it's so cheap to set up - you'll know after spending $10 whether it will be effective for you or not.
And good luck with it!
You have most of the practical things listed out, in terms of actually getting a product from you to the customer -
However, there are a couple of things I'd also recommend.
Figure out how you want to handle all of your accounting/purchasing/billing/etc.
Rethink formal technical support (for money), but not at the exclusion of documentation
Talk to a lawyer regarding all of your licensing decisions, agreements, etc., as well as company structure
Talk to your accountant (and/or find one who is good at working with small tech companies)
Some of this will cost some money up front, but save headaches later.
The last two bullets are crutial - there are MANY options for how to setup yourself from a tax perspective, each of which has potential advantages and disadvantages depending on your specific situation.
For example, if you're in the US, there are many advantages to incorporation prior to doing anything on your checklist. If you decide to incorporate, you may want to do it in your state, but there are also advantages to incorporating in Nevada or New Jersey (very pro-corporate states legally). If you're successful, doing this early can save a huge amount of work over time and have significant benefits.
Also, if you incorportate, you might want to consider S vs C corps (S Corps are great if you're a one or two man operation). If you don't incorporate, you can run as a sole proprietorship or an LLC, both of which have advnatages and disadvantages. A lot of this depends on your product (what it does), your expected returns, etc. - having a good lawyer and a good accountant is a huge blessing.
If you're aiming at software development teams as customers then the sort of thing they are likely to expect to see (in addition to the ones you listed) are:
A download service for any additional items and/or patches that the user might need.
Tight version control/configuration management processes so that it's easy to find out what version of the product they have, what they need and what the differences are between versions.
Email/online bug reporting.
A demo/trial version of the product.
A good set of tutorials.
Community support e.g. developer forums. This is a good 'value added' service that can also help with the fact that you have concerns (as a one man company) over being able to provide 'formal technical support'. Hand out a few badges and reputation scores and get a free technical support team ;) ... but if sales take off, seriously consider providing 'formal technical support', it can make a huge difference to the perception of the product.
... and make sure that the website, download service, license server, forums etc are all properly secured and done to a professional standard. If any of the peripheral services are less than 100% then it all reflects badly on the product, especially when yours is a technical one.
You might not want to provide formal technical support, but you could look for creative alternatives like some sort of moderated forum for issue resolution. Also, provide at least an email address for someone to contact you.
Another thing is to hire some sort of designer to make your product, documentation, website, etc look good. It is generally easy to tell programmers who attempt design.
A similar question has been asked: MSDN subscriptions on the cheap?, but I am not interested in the solutions provided:
I am not developing a product for sale, I am starting up a consulting company, so Empower is not an option.
I have visited the links to MS regarding MSDN subscriptions and they do not point to a way to get an inexpensive copy.
I am not interested in suggestions that I become a MVP. Frankly, I'm desiring to focus on developing my company, not jumping through MS's hoops.
There are really only a few options available
Buy it at standard price
Become a Microsoft Certified Partner, and get a good discount (Actually much simpler than you would think, I did it in under 2 weeks for my business)
Find a MVP buddy that is willing to share a free giveaway
But in all reality, these are the ONLY legal options. You might also try calling Microsoft, you never know what might happen, they have many special programs that are not necessarily publicly advertised.
What you want is the Action Pack: https://partner.microsoft.com/US/40016455.
(Note, as an employee of Microsoft, I apologize that you have to LOG OUT of your LiveID to see this page if that LiveID is not already attached to a Registered Partner.)
You don't have to be certified to get access to this, just registered (there are three levels of partnership: 1. Registered, 2. Certified, 3. Gold Certified). You do have to pass a fairly simple assessment test, though.
See the pdf referenced at https://partner.microsoft.com/US/40082823 for an overview of the process.
One last thing - if you are a student (I suspect the OP is not), you can get many Microsoft tools free from http://www.dreamspark.com.
Surely your consultancy will need a website in ASP.NET and perhaps your clients would like a widget that talks directly to a web service on your site? There's your product.
Also, look into "Value added Services" amongst the Empower documentation.
I'm on the Empower program - there really aren't any barriers to entry, as such.
I used to go directly through MS, but nowadays, I always order mine through Xtras.net - they have good multi-year discounts and you manage the subscription online through Microsoft's site as normal.
Does Empower require that the 'main' use is developing a product?
You can always develop a product as well - doesn't have to be very sucessfull, perhaps something to display the time in a window?