In my community, every user should only have one account.
So I need a solution to verify that the specific account is the only one the user owns. For the time being, I use email verification. But I don't really need the users' email adresses. I just try to prevent multiple accounts per person.
But this doesn't work, of course. People create temporary email addresses or they own several addresses, anyway. So they register using different email addresses and so they get more than one account - which is not allowed.
So I need a better solution than the (easy to circumvent) email verification. By the way, I do not want to use OpenID, Facebook Connect etc.
The requirements:
verification method must be accessible for all users
there should be no costs for the user (at least 1$)
the verification has to be safe (safer than the email approach)
the user should not be demanded to expose too much private details
...
Do you have ideas for good approaches? Thank you very much in advance!
Additional information:
My community is a browser game, namely a soccer manager game. The thing which makes multiple accounts attractive is that users can trade their players. So if you have two accounts, you can buy weak players for excessive prices which no "real" buyer would pay. So your "first account" gets huge amounts of money while the "second account" becomes poor. But you don't have to care: Just create another account to make the first one richer.
You should ask for something more unique than an email. But there is no way to be absolutly sure a player don't own two account.
The IP solution is not a solution, as people playing from a compagny/school/3G will have the same IP. Also, Changing IP is easy (reset the router, proxy, use your 3G vs wifi)
Some web site (job-offer, ...) ask you for an official ID number (ID, passport, social security, driver licence, visa (without the security number, so peolple will feel safe that you won't charge them), ...)
This solution got a few draw back:
minor don't always have an ID / visa
pepole don't like to give away this kind of info. (in fact, depending where you live: in spain for example, it is very common to ask for ID number)
people own more than one visa.
it is possible to generate valide ID/visa number.
Alternative way:
ask for a fee of 1$
to be allow to trade more than X players / spend more than X money.
people that pay the fee got some advantage : less ads, extra players, ...
paying a fee, will limitate creation of multiple account.
fee can be payed using taxed phone number (some compagny provide international system)
the payment medium could be use as an ID (visa number)
put some restriction in new account (like SO).
eg: "you have to play at least 1 hour before trading a player"
eg: "you have to play at least 3 hour before trading more than 3 players"
Use logic to detect multiple account
use cookie to detect multiple account
check last connection time of both player before a transaction. (if player A logout 1 minute before player B login : somethings is going on)
My recommandation :
Use a mix of all thoses methode, but keep the user experience fluide without "form to fill now to continue"
Very interesting question! The basic problem here is multi-part -
Opening an account is trivial (because creating new email IDs is trivial).
But the effect of opening an account in the game is NOT trivial. Opening a new account basically gives you a certain sum of money with which to buy players.
Transferring money to another account is trivial (by trading players).
Combining 1 & 2, you have the problem that new players have an unfair advantage (which they would not have in the real world). This is probably okay, as it drives new users to your site.
However adding 3 to the mix, you have the problem that new players are easily able to transfer their advantage to the old players. This allows old users to game the system, ruining fun for others.
The solution can be removing either 1,2,3.
Remove 1 - This is the part you are focusing on. As others have suggested, this is impossible to do with 100% accuracy. But there are ways that will be good enough, depending on how stringent your criterion for "good enough" is. I think the best compromise is to ask the user for their mobile phone numbers. It's effective and allows you to contact your users in one more way. Another way would be to make your service "invite only" - assuring that there is a well defined "trail" of invites that can uniquely identify users.
Remove 2 - No one has suggested this which is a bit surprising. Don't give new users a bunch of money just for signing up! Make them work for it, similar to raising seed capital in the real world. Does your soccer simulation have social aspects? How about only giving the users money once their "friend" count goes above a certain number (increasing the number of potential investors who will give them money)?
Remove 3 - Someone else has already posted the best solution for this. Adopt an SO like strategy where a new user has to play for 3 hours before they are allowed to transfer players. Or maybe add a "training" stage to your game which forces a new player to prove their worth by making enough money in a simulated environment before they are allowed to play with the real users.
Or any combination of the above! Combined with heuristics like matching IP addresses and looking for suspicious transactions, it is possible to make cheating on the game completely unviable.
Of course a final thing you need to keep in mind is that it is just a game. If someone goes to a lot of trouble just to gain a little bit of advantage in your simulation, they probably deserve to keep it. As long as everyone is having fun!
I know this is probably nothing you have expected, but...
My suggestion would be to discourage people from creating another account by offering some bonus values if they use the same account for a longer period, a kind of loyalty program. For some reason using a new account gives some advantages. Let's eliminate them. There are a lot of smart people here, so if you share more details on the advantages someone could come up with some idea. I am fully convinced this is on-topic on SO though.
We have implemented this by hiding the registration form. Our customers only see the login form where we use their mobile number as username and send the password by text message.
The backend systems match the mobile number to our master customer database which enforces that the mobile number is unique.
Here is an idea:
Store UUID in a cookie at clients. Each user login store the UUID from Cookie in relation to the account entity in the databse.
Do the same with the IP adresses instead of UUID.
After that write a program interface for your game masters that:
Show up different account names but same IP (within last x hours)
Show up different account names but same UUID (nevertheless how long ago)
Highlight datasets from the two point above where actions (like player transfers) happened which can be abused by using multiple accounts
I do not think you should solve that problem by preventing people having two or more accounts. This is not possible and ineffective. Make it easier to find that evil activities and (automatically temporarly) ban these people.
It's impossible to accomplish this with a program.
The closest you can do is to check the ip address. But it can change, and proxies exist.
Then you could get the computer MAC address, but a network card can be changed. And a computer too.
Then, there is one way to do this, but you need to see the people face to face. Hand them a piece of paper with a unique code. They can only subscribe if they have the code.
The most effective solution might be the use of keystroke biometrics. A person can be identified by the way the person writes a sentence.
This company provides a product which can be used to implement your requirements: http://www.psylock.com/en
I think 1 account per email address should be good enough for your needs. After all, account verification doesn't have to end right after signup.
You can publish the IP address of the computer each message was posted from to help your users detect when someone is using multiple accounts from the same computer, and you can use a ranking system to discourage people from using temporary accounts.
Do your game dynamics allow for you to require that both users be online for a trade to occur? If so, you can verify the IP addresses of both users involved in a trade, which would be the same unless the user was paying for multiple internet connections and accessing two accounts from separate machines.
Address the exact scenario that you're saying is a problem.
Keep track of the expected/fair trade value of players and prevent blatantly lope-sided trades, esp. for new accounts. Assume the vast majority of users in your system are non-cheaters.
You can also do things like trickle in funds/points for non-trading actions/automatically overtime, etc.
Have them enter their phone number and send a text message to it. Then, keep a unique of all the cell phone numbers. Most people have one cell phone, and aren't going to ask their friend to borrow it just to create a second account.
http://en.wikipedia.org/wiki/List_of_SMS_gateways
I would suggest an approach using two initiatives:
1) Don't allow brand new accounts to perform trades. Accounts must go through a waiting period and prove that the account is legitimate by performing some non-trade actions.
2) Publicize the fact that cheaters will be disqualified and punished. Periodically perform searches for accounts being used to dump bad players and investigate. Ban/disqualify cheaters and publicize the bans so that people know the rules are being enforced.
No method would be foolproof but the threat of punishment should minimize cheating.
actually you can use fingerprintjs to track every user, use js encrypt the fingerprint in browser and decrypt in server
I've accepted an answer, but sadly, I believe we're stuck with our original worst case scenario: CAPTCHA everyone on purchase attempts of the crap. Short explanation: caching / web farms make it impossible to track hits, and any workaround (sending a non-cached web-beacon, writing to a unified table, etc.) slows the site down worse than the bots would. There is likely some pricey hardware from Cisco or the like that can help at a high level, but it's hard to justify the cost if CAPTCHA-ing everyone is an alternative. I'll attempt a more full explanation later, as well as cleaning this up for future searchers (though others are welcome to try, as it's community wiki).
Situation
This is about the bag o' crap sales on woot.com. I'm the president of Woot Workshop, the subsidiary of Woot that does the design, writes the product descriptions, podcasts, blog posts, and moderates the forums. I work with CSS/HTML and am only barely familiar with other technologies. I work closely with the developers and have talked through all of the answers here (and many other ideas we've had).
Usability is a massive part of my job, and making the site exciting and fun is most of the rest of it. That's where the three goals below derive. CAPTCHA harms usability, and bots steal the fun and excitement out of our crap sales.
Bots are slamming our front page tens of times a second screen scraping (and/or scanning our RSS) for the Random Crap sale. The moment they see that, it triggers a second stage of the program that logs in, clicks I want One, fills out the form, and buys the crap.
Evaluation
lc: On stackoverflow and other sites that use this method, they're almost always dealing with authenticated (logged in) users, because the task being attempted requires that.
On Woot, anonymous (non-logged) users can view our home page. In other words, the slamming bots can be non-authenticated (and essentially non-trackable except by IP address).
So we're back to scanning for IPs, which a) is fairly useless in this age of cloud networking and spambot zombies and b) catches too many innocents given the number of businesses that come from one IP address (not to mention the issues with non-static IP ISPs and potential performance hits to trying to track this).
Oh, and having people call us would be the worst possible scenario. Can we have them call you?
BradC: Ned Batchelder's methods look pretty cool, but they're pretty firmly designed to defeat bots built for a network of sites. Our problem is bots are built specifically to defeat our site. Some of these methods could likely work for a short time until the scripters evolved their bots to ignore the honeypot, screen-scrape for nearby label names instead of form ids, and use a javascript-capable browser control.
lc again: "Unless, of course, the hype is part of your marketing scheme." Yes, it definitely is. The surprise of when the item appears, as well as the excitement if you manage to get one is probably as much or more important than the crap you actually end up getting. Anything that eliminates first-come/first-serve is detrimental to the thrill of 'winning' the crap.
novatrust: And I, for one, welcome our new bot overlords. We actually do offer RSSfeeds to allow 3rd party apps to scan our site for product info, but not ahead of the main site HTML. If I'm interpreting it right, your solution does help goal 2 (performance issues) by completely sacrificing goal 1, and just resigning the fact that bots will be buying most of the crap. I up-voted your response, because your last paragraph pessimism feels accurate to me. There seems to be no silver bullet here.
The rest of the responses generally rely on IP tracking, which, again, seems to both be useless (with botnets/zombies/cloud networking) and detrimental (catching many innocents who come from same-IP destinations).
Any other approaches / ideas? My developers keep saying "let's just do CAPTCHA" but I'm hoping there's less intrusive methods to all actual humans wanting some of our crap.
Original question
Say you're selling something cheap that has a very high perceived value, and you have a very limited amount. No one knows exactly when you will sell this item. And over a million people regularly come by to see what you're selling.
You end up with scripters and bots attempting to programmatically [a] figure out when you're selling said item, and [b] make sure they're among the first to buy it. This sucks for two reasons:
Your site is slammed by non-humans, slowing everything down for everyone.
The scripters end up 'winning' the product, causing the regulars to feel cheated.
A seemingly obvious solution is to create some hoops for your users to jump through before placing their order, but there are at least three problems with this:
The user experience sucks for humans, as they have to decipher CAPTCHA, pick out the cat, or solve a math problem.
If the perceived benefit is high enough, and the crowd large enough, some group will find their way around any tweak, leading to an arms race. (This is especially true the simpler the tweak is; hidden 'comments' form, re-arranging the form elements, mis-labeling them, hidden 'gotcha' text all will work once and then need to be changed to fight targeting this specific form.)
Even if the scripters can't 'solve' your tweak it doesn't prevent them from slamming your front page, and then sounding an alarm for the scripter to fill out the order, manually. Given they get the advantage from solving [a], they will likely still win [b] since they'll be the first humans reaching the order page. Additionally, 1. still happens, causing server errors and a decreased performance for everyone.
Another solution is to watch for IPs hitting too often, block them from the firewall, or otherwise prevent them from ordering. This could solve 2. and prevent [b] but the performance hit from scanning for IPs is massive and would likely cause more problems like 1. than the scripters were causing on their own. Additionally, the possibility of cloud networking and spambot zombies makes IP checking fairly useless.
A third idea, forcing the order form to be loaded for some time (say, half a second) would potentially slow the progress of the speedy orders, but again, the scripters would still be the first people in, at any speed not detrimental to actual users.
Goals
Sell the item to non-scripting humans.
Keep the site running at a speed not slowed by bots.
Don't hassle the 'normal' users with any tasks to complete to prove they're human.
How about implementing something like SO does with the CAPTCHAs?
If you're using the site normally, you'll probably never see one. If you happen to reload the same page too often, post successive comments too quickly, or something else that triggers an alarm, make them prove they're human. In your case, this would probably be constant reloads of the same page, following every link on a page quickly, or filling in an order form too fast to be human.
If they fail the check x times in a row (say, 2 or 3), give that IP a timeout or other such measure. Then at the end of the timeout, dump them back to the check again.
Since you have unregistered users accessing the site, you do have only IPs to go on. You can issue sessions to each browser and track that way if you wish. And, of course, throw up a human-check if too many sessions are being (re-)created in succession (in case a bot keeps deleting the cookie).
As far as catching too many innocents, you can put up a disclaimer on the human-check page: "This page may also appear if too many anonymous users are viewing our site from the same location. We encourage you to register or login to avoid this." (Adjust the wording appropriately.)
Besides, what are the odds that X people are loading the same page(s) at the same time from one IP? If they're high, maybe you need a different trigger mechanism for your bot alarm.
Edit: Another option is if they fail too many times, and you're confident about the product's demand, to block them and make them personally CALL you to remove the block.
Having people call does seem like an asinine measure, but it makes sure there's a human somewhere behind the computer. The key is to have the block only be in place for a condition which should almost never happen unless it's a bot (e.g. fail the check multiple times in a row). Then it FORCES human interaction - to pick up the phone.
In response to the comment of having them call me, there's obviously that tradeoff here. Are you worried enough about ensuring your users are human to accept a couple phone calls when they go on sale? If I were so concerned about a product getting to human users, I'd have to make this decision, perhaps sacrificing a (small) bit of my time in the process.
Since it seems like you're determined to not let bots get the upper hand/slam your site, I believe the phone may be a good option. Since I don't make a profit off your product, I have no interest in receiving these calls. Were you to share some of that profit, however, I may become interested. As this is your product, you have to decide how much you care and implement accordingly.
The other ways of releasing the block just aren't as effective: a timeout (but they'd get to slam your site again after, rinse-repeat), a long timeout (if it was really a human trying to buy your product, they'd be SOL and punished for failing the check), email (easily done by bots), fax (same), or snail mail (takes too long).
You could, of course, instead have the timeout period increase per IP for each time they get a timeout. Just make sure you're not punishing true humans inadvertently.
You need to figure a way to make the bots buy stuff that is massively overpriced: 12mm wingnut: $20. See how many bots snap up before the script-writers decide you're gaming them.
Use the profits to buy more servers and pay for bandwidth.
My solution would be to make screen-scraping worthless by putting in a roughly 10 minute delay for 'bots and scripts.
Here's how I'd do it:
Log and identify any repeat hitters.
You don't need to log every IP address on every hit. Only track one out of every 20 hits or so. A repeat offender will still show up in a randomized occassional tracking.
Keep a cache of your page from about 10-minutes earlier.
When a repeat-hitter/bot hits your site, give them the 10-minute old cached page.
They won't immediately know they're getting an old site. They'll be able to scrape it, and everything, but they won't win any races anymore, because "real people" will have a 10 minute head-start.
Benefits:
No hassle or problems for users (like CAPTCHAs).
Implemented fully on server-side. (no reliance on Javascript/Flash)
Serving up an older, cached page should be less performance intensive than a live page. You may actually decrease the load on your servers this way!
Drawbacks
Requires tracking some IP addresses
Requires keeping and maintaining a cache of older pages.
Take a look at this article by ned Batchelder here. His article is about stopping spambots, but the same techniques could easily apply to your site.
Rather than stopping bots by having
people identify themselves, we can
stop the bots by making it difficult
for them to make a successful post, or
by having them inadvertently identify
themselves as bots. This removes the
burden from people, and leaves the
comment form free of visible anti-spam
measures.
This technique is how I prevent
spambots on this site. It works. The
method described here doesn't look at
the content at all.
Some other ideas:
Create an official auto-notify mechanism (RSS feed? Twitter?) that people can subscribe to when your product goes on sale. This reduces the need for people to make scripts.
Change your obfuscation technique right before a new item goes on sale. So even if the scripters can escalate the arms race, they are always a day behind.
EDIT: To be totally clear, Ned's article above describe methods to prevent the automated PURCHASE of items by preventing a BOT from going through the forms to submit an order. His techniques wouldn't be useful for preventing bots from screen-scraping the home page to determine when a Bandoleer of Carrots comes up for sale. I'm not sure preventing THAT is really possible.
With regard to your comments about the effectiveness of Ned's strategies: Yes, he discusses honeypots, but I don't think that's his strongest strategy. His discussion of the SPINNER is the original reason I mentioned his article. Sorry I didn't make that clearer in my original post:
The spinner is a hidden field used for
a few things: it hashes together a
number of values that prevent
tampering and replays, and is used to
obscure field names. The spinner is an
MD5 hash of:
The timestamp,
The client's IP address,
The entry id of the blog entry being commented on, and
A secret.
Here is how you could implement that at WOOT.com:
Change the "secret" value that is used as part of the hash each time a new item goes on sale. This means that if someone is going to design a BOT to auto-purchase items, it would only work until the next item comes on sale!!
Even if someone is able to quickly re-build their bot, all the other actual users will have already purchased a BOC, and your problem is solved!
The other strategy he discusses is to change the honeypot technique from time to time (again, change it when a new item goes on sale):
Use CSS classes (randomized of course) to set the fields or a containing element to display:none.
Color the fields the same (or very similar to) the background of the page.
Use positioning to move a field off of the visible area of the page.
Make an element too small to show the contained honeypot field.
Leave the fields visible, but use positioning to cover them with an obscuring element.
Use Javascript to effect any of these changes, requiring a bot to have a full Javascript engine.
Leave the honeypots displayed like the other fields, but tell people not to enter anything into them.
I guess my overall idea is to CHANGE THE FORM DESIGN when each new item goes on sale. Or at LEAST, change it when a new BOC goes on sale.
Which is what, a couple times/month?
Q: How would you stop scripters from slamming your site hundreds of times a second?
A: You don't. There is no way to prevent this behavior by external agents.
You could employ a vast array of technology to analyze incoming requests and heuristically attempt to determine who is and isn't human...but it would fail. Eventually, if not immediately.
The only viable long-term solution is to change the game so that the site is not bot-friendly, or is less attractive to scripters.
How do you do that? Well, that's a different question! ;-)
...
OK, some options have been given (and rejected) above. I am not intimately familiar with your site, having looked at it only once, but since people can read text in images and bots cannot easily do this, change the announcement to be an image. Not a CAPTCHA, just an image -
generate the image (cached of course) when the page is requested
keep the image source name the same, so that doesn't give the game away
most of the time the image will have ordinary text in it, and be aligned to appear to be part of the inline HTML page
when the game is 'on', the image changes to the announcement text
the announcement text reveals a url and/or code that must be manually entered to acquire the prize. CAPTCHA the code if you like, but that's probably not necessary.
for additional security, the code can be a one-time token generated specifically for the request/IP/agent, so that repeated requests generate different codes. Or you can pre-generate a bunch of random codes (a one-time pad) if on-demand generation is too taxing.
Run time-trials of real people responding to this, and ignore ('oops, an error occurred, sorry! please try again') responses faster than (say) half of this time. This event should also trigger an alert to the developers that at least one bot has figured out the code/game, so it's time to change the code/game.
Continue to change the game periodically anyway, even if no bots trigger it, just to waste the scripters' time. Eventually the scripters should tire of the game and go elsewhere...we hope ;-)
One final suggestion: when a request for your main page comes in, put it in a queue and respond to the requests in order in a separate process (you may have to hack/extend the web server to do this, but it will likely be worthwhile). If another request from the same IP/agent comes in while the first request is in the queue, ignore it. This should automatically shed the load from the bots.
EDIT: another option, aside from use of images, is to use javascript to fill in the buy/no-buy text; bots rarely interpret javascript, so they wouldn't see it
I don't know how feasible this is: ... go on the offensive.
Figure out what data the bots are scanning for. Feed them the data that they're looking for when you're NOT selling the crap. Do this in a way that won't bother or confuse human users. When the bots trigger phase two, they'll log in and fill out the form to buy $100 roombas instead of BOC. Of course, this assumes that the bots are not particularly robust.
Another idea is to implement random price drops over the course of the bag o crap sale period. Who would buy a random bag o crap for $150 when you CLEARLY STATE that it's only worth $20? Nobody but overzealous bots. But then 9 minutes later it's $35 dollars ... then 17 minutes later it's $9. Or whatever.
Sure, the zombie kings would be able to react. The point is to make their mistakes become very costly for them (and to make them pay you to fight them).
All of this assumes you want to piss off some bot lords, which may not be 100% advisable.
So the problem really seems to be: the bots want their "bag 'o crap" because it has a high perceived value at a low perceived price. You sometimes offer this item and the bots lurk, waiting to see if it's available and then they buy the item.
Since it seems like the bot owners are making a profit (or potentially making a profit), the trick is to make this unprofitable for them by encouraging them to buy the crap.
First, always offer the "bag 'o crap".
Second, make sure that crap is usually crap.
Third, rotate the crap frequently.
Simple, no?
You'll need a permanent "why is our crap sometimes crap?" link next to the offer to explain to humans what's going on.
When the bot sees that there's crap and the crap is automatically purchased, the recipient is going to be awfully upset that they've paid $10 for a broken toothpick. And then an empty trash bag. And then some dirt from the bottom of your shoe.
If they buy enough of this crap in a relatively short period of time (and you have large disclaimers all over the place explaining why you're doing this), they're going to lose a fair "bag 'o cash" on your "bag 'o crap". Even human intervention on their part (checking to ensure that the crap isn't crap) can fail if you rotate the crap often enough. Heck, maybe the bots will notice and not buy anything that's been in the rotation for too short a time, but that means the humans will buy the non-crap.
Heck, your regular customers might be so amused that you can turn this into a huge marketing win. Start posting how much of the "crap" carp is being sold. People will come back just to see how hard the bots have been bitten.
Update: I expect that you might get a few calls up front with people complaining. I don't think you can stop that entirely. However, if this kills the bots, you can always stop it and restart it later.
Sell the item to non-scripting humans.
Keep the site running at a speed not slowed by bots.
Don't hassle the 'normal' users with any tasks to complete to prove they're human.
You probably don't want to hear this, but #1 and #3 are mutually exclusive.
Well, nobody knows you're a bot either. There's no programatic way to tell the whether or not there's a human on the other end of the connection without requiring the person to do something. Preventing scripts/bots from doing stuff on the web is the whole reason CAPTCHAs were invented. It's not like this is some new problem that hasn't seen a lot of effort expended on it. If there were a better way to do it, one that didn't involve the hassle to real users that a CAPTCHA does, everyone would be using it already.
I think you need to face the fact that if you want to keep bots off your ordering page, a good CAPTCHA is the only way to do it. If demand for your random crap is high enough that people are willing to go to these lengths to get it, legitimate users aren't going to be put off by a CAPTCHA.
The method Woot uses to combat this issue is changing the game - literally. When they present an extraordinarily desirable item for sale, they make users play a video game in order to order it.
Not only does that successfully combat bots (they can easily make minor changes to the game to avoid automatic players, or even provide a new game for each sale) but it also gives the impression to users of "winning" the desired item while slowing down the ordering process.
It still sells out very quickly, but I think that the solution is good - re-evaluating the problem and changing the parameters led to a successful strategy where strictly technical solutions simply didn't exist.
Your entire business model is based on "first come, first served." You can't do what the radio stations did (they no longer make the first caller the winner, they make the 5th or 20th or 13th caller the winner) - it doesn't match your primary feature.
No, there is no way to do this without changing the ordering experience for the real users.
Let's say you implement all these tactics. If I decide that this is important, I'll simply get 100 people to work with me, we'll build software to work on our 100 separate computers, and hit your site 20 times a second (5 seconds between accesses for each user/cookie/account/IP address).
You have two stages:
Watching front page
Ordering
You can't put a captcha blocking #1 - that's going to lose real customers ("What? I have to solve a captcha each time I want to see the latest woot?!?").
So my little group watches, timed together so we get about 20 checks per second, and whoever sees the change first alerts all the others (automatically), who will load the front page once again, follow the order link, and perform the transaction (which may also happen automatically, unless you implement captcha and change it for every wootoff/boc).
You can put a captcha in front of #2, and while you're loathe to do it, that may be the only way to make sure that even if bots watch the front page, real users are getting the products.
But even with captcha my little band of 100 would still have a significant first mover advantage - and there's no way you can tell that we aren't humans. If you start timing our accesses, we'd just add some jitter. We could randomly select which computer was to refresh so the order of accesses changes constantly - but still looks enough like a human.
First, get rid of the simple bots
You need to have an adaptive firewall that will watch requests and if someone is doing the obvious stupid thing - refreshing more than once a second at the same IP then employ tactics to slow them down (drop packets, send back refused or 500 errors, etc).
This should significantly drop your traffic and alter the tactics the bot users employ.
Second, make the server blazingly fast.
You really don't want to hear this... but...
I think what you need is a fully custom solution from the bottom up.
You don't need to mess with TCP/IP stack, but you may need to develop a very, very, very fast custom server that is purpose built to correlate user connections and react appropriately to various attacks.
Apache, lighthttpd, etc are all great for being flexible, but you run a single purpose website, and you really need to be able to both do more than the current servers are capable of doing (both in handling traffic, and in appropriately combating bots).
By serving a largely static webpage (updates every 30 seconds or so) on a custom server you should not only be able to handle 10x the number of requests and traffic (because the server isn't doing anything other than getting the request, and reading the page from memory into the TCP/IP buffer) but it will also give you access to metrics that might help you slow down bots. For instance, by correlating IP addresses you can simply block more than one connection per second per IP. Humans can't go faster than that, and even people using the same NATed IP address will only infrequently be blocked. You'd want to do a slow block - leave the connection alone for a full second before officially terminating the session. This can feed into a firewall to give longer term blocks to especially egregious offenders.
But the reality is that no matter what you do, there's no way to tell a human apart from a bot when the bot is custom built by a human for a single purpose. The bot is merely a proxy for the human.
Conclusion
At the end of the day, you can't tell a human and a computer apart for watching the front page. You can stop bots at the ordering step, but the bot users still have a first mover advantage, and you still have a huge load to manage.
You can add blocks for the simple bots, which will raise the bar and fewer people with bother with it. That may be enough.
But without changing your basic model, you're out of luck. The best you can do is take care of the simple cases, make the server so fast regular users don't notice, and sell so many items that even if you have a few million bots, as many regular users as want them will get them.
You might consider setting up a honeypot and marking user accounts as bot users, but that will have a huge negative community backlash.
Every time I think of a "well, what about doing this..." I can always counter it with a suitable bot strategy.
Even if you make the front page a captcha to get to the ordering page ("This item's ordering button is blue with pink sparkles, somewhere on this page") the bots will simply open all the links on the page, and use whichever one comes back with an ordering page. That's just no way to win this.
Make the servers fast, put in a reCaptcha (the only one I've found that can't be easily fooled, but it's probably way too slow for your application) on the ordering page, and think about ways to change the model slightly so regular users have as good a chance as the bot users.
-Adam
Disclaimer: This answer is completely non-programming-related. It does, however, try to attack the reason for scripts in the first place.
Another idea is if you truly have a limited quantity to sell, why don't you change it from a first-come-first-served methodology? Unless, of course, the hype is part of your marketing scheme.
There are many other options, and I'm sure others can think of some different ones:
an ordering queue (pre-order system) - Some scripts might still end up at the front of the queue, but it's probably faster to just manually enter the info.
a raffle system (everyone who tries to order one is entered into the system) - This way the people with the scripts have just the same chances as those without.
a rush priority queue - If there is truly a high perceived value, people may be willing to pay more. Implement an ordering queue, but allow people to pay more to be placed higher in the queue.
auction (credit goes to David Schmitt for this one, comments are my own) - People can still use scripts to snipe in at the last minute, but not only does it change the pricing structure, people are expecting to be fighting it out with others. You can also do things to restrict the number of bids in a given time period, make people phone in ahead of time for an authorization code, etc.
No matter how secure the Nazi's thought their communications were, the allies would often break their messages. No matter how you try to stop bots from using your site the bot owners will work out a way around it. I'm sorry if that makes you the Nazi :-)
I think a different mindset is required
Do not try to stop bots from using your site
Do not go for a fix that works immediately, play the long game
Get into the mindset that it doesn't matter whether the client of your site is a human or a bot, both are just paying customers; but one has an unfair advantage over the other. Some users without much of a social life (hermits) can be just as annoying for your site's other users as bots.
Record the time you publish an offer and the time an account opts to buy it.
This gives you a record of how quickly
the client is buying stuff.
Vary the time of day you publish offers.
For example, have a 3 hour window
starting at some obscure time of the
day (midnight?) Only bots and hermits
will constantly refresh a page for 3
hours just to get an order in within
seconds. Never vary the base time,
only the size of the window.
Over time a picture will emerge.
01: You can see which accounts are regularly buying products within seconds of them going live. Suggesting they might be bots.
02: You can also look at the window of time used for the offers, if the window is 1 hour then some early buyers will be humans. A human will rarely refresh for 4 hours though. If the elapsed time is quite consistent between publish/purchase regardless of the window duration then that's a bot. If the publish/purchase time is short for small windows and gets longer for large windows, that's a hermit!
Now instead of stopping bots from using your site you have enough information to tell you which accounts are certainly used by bots, and which accounts are likely to be used by hermits. What you do with that information is up to you, but you can certainly use it to make your site fairer to people who have a life.
I think banning the bot accounts would be pointless, it would be akin to phoning Hitler and saying "Thanks for the positions of your U-boats!" Somehow you need to use the information in a way that the account owners wont realise. Let's see if I can dream anything up.....
Process orders in a queue:
When the customer places an order they immediately get a confirmation email telling them their order is placed in a queue and will be notified when it has been processed. I experience this kind of thing with order/dispatch on Amazon and it doesn't bother me at all, I don't mind getting an email days later telling me my order has been dispatched as long as I immediately get an email telling me that Amazon knows I want the book. In your case it would be an email for
Your order has been placed and is in a queue.
Your order has been processed.
Your order has been dispatched.
Users think they are in a fair queue. Process your queue every 1 hour so that normal users also experience a queue, so as not to arouse suspicion. Only process orders from bot and hermit accounts once they have been in the queue for the "average human ordering time + x hours". Effectively reducing bots to humans.
I say expose the price information using an API. This is the unintuitive solution but it does work to give you control over the situation. Add some limitations to the API to make it slightly less functional than the website.
You could do the same for ordering. You could experiment with small changes to the API functionality/performance until you get the desired effect.
There are proxies and botnets to defeat IP checks. There are captcha reading scripts that are extremely good. There are even teams of workers in India who defeat captchas for a small price. Any solution you can come up with can be reasonably defeated. Even Ned Batchelder's solutions can be stepped past by using a WebBrowser control or other simulated browser combined with a botnet or proxy list.
We are currently using the latest generation of BigIP load balancers from F5 to do this. The BigIP has advanced traffic management features that can identify scrapersand bots based on frequency and patterns of use even from amongst a set of sources behind a single IP. It can then throttle these, serve them alternative content or simply tag them with headers or cookies so you can identify them in your application code.
How about introducing a delay which requires human interaction, like a sort of "CAPTCHA game". For example, it could be a little Flash game where during 30 seconds they have to burst checkered balls and avoid bursting solid balls (avoiding colour blindness issues!). The game would be given a random number seed and what the game transmits back to the server would be the coordinates and timestamps of the clicked points, along with the seed used.
On the server you simulate the game mechanics using that seed to see if the clicks would indeed have burst the balls. If they did, not only were they human, but they took 30 seconds to validate themselves. Give them a session id.
You let that session id do what it likes, but if makes too many requests, they can't continue without playing again.
First, let me recap what we need to do here. I realize I'm just paraphrasing the original question, but it's important that we get this 100% straight, because there are a lot of great suggestions that get 2 or 3 out of 4 right, but as I will demonstrate, you will need a multifaceted approach to cover all of the requirements.
Requirement 1: Getting rid of the 'bot slamming':
The rapid-fire 'slamming' of your front page is hurting your site's performance and is at the core of the problem. The 'slamming' comes from both single-IP bots and - supposedly - from botnets as well. We want to get rid of both.
Requirement 2: Don't mess with the user experience:
We could fix the bot situation pretty effectively by implementing a nasty verification procedure like phoning a human operator, solving a bunch of CAPTCHAs, or similar, but that would be like forcing every innocent airplane passenger to jump through crazy security hoops just for the slim chance of catching the very stupidest of terrorists. Oh wait - we actually do that. But let's see if we can not do that on woot.com.
Requirement 3: Avoiding the 'arms race':
As you mention, you don't want to get caught up in the spambot arms race. So you can't use simple tweaks like hidden or jumbled form fields, math questions, etc., since they are essentially obscurity measures that can be trivially autodetected and circumvented.
Requirement 4: Thwarting 'alarm' bots:
This may be the most difficult of your requirements. Even if we can make an effective human-verification challenge, bots could still poll your front page and alert the scripter when there is a new offer. We want to make those bots infeasible as well. This is a stronger version of the first requirement, since not only can't the bots issue performance-damaging rapid-fire requests -- they can't even issue enough repeated requests to send an 'alarm' to the scripter in time to win the offer.
Okay, so let's se if we can meet all four requirements. First, as I mentioned, no one measure is going to do the trick. You will have to combine a couple of tricks to achieve it, and you will have to swallow two annoyances:
A small number of users will be required to jump through hoops
A small number of users will be unable to get the special offers
I realize these are annoying, but if we can make the 'small' number small enough, I hope you will agree the positives outweigh the negatives.
First measure: User-based throttling:
This one is a no-brainer, and I'm sure you do it already. If a user is logged in, and keeps refreshing 600 times a second (or something), you stop responding and tell him to cool it. In fact, you probably throttle his requests significantly sooner than that, but you get the idea. This way, a logged-in bot will get banned/throttled as soon as it starts polling your site. This is the easy part. The unauthenticated bots are our real problem, so on to them:
Second measure: Some form of IP throttling, as suggested by nearly everyone:
No matter what, you will have to do some IP based throttling to thwart the 'bot slamming'. Since it seems important to you to allow unauthenticated (non-logged-in) visitors to get the special offers, you only have IPs to go by initially, and although they're not perfect, they do work against single-IP bots. Botnets are a different beast, but I'll come back to those. For now, we will do some simple throttling to beat rapid-fire single-IP bots.
The performance hit is negligable if you run the IP check before all other processing, use a proxy server for the throttling logic, and store the IPs in a memcached lookup-optimized tree structure.
Third measure: Cloaking the throttle with cached responses:
With rapid-fire single-IP bots throttled, we still have to address slow single-IP bots, ie. bots that are specifically tweaked to 'fly under the radar' by spacing requests slightly further apart than the throttling prevents.
To instantly render slow single-IP bots useless, simply use the strategy suggested by abelenky: serve 10-minute-old cached pages to all IPs that have been spotted in the last 24 hours (or so). That way, every IP gets one 'chance' per day/hour/week (depending on the period you choose), and there will be no visible annoyance to real users who are just hitting 'reload', except that they don't win the offer.
The beauty of this measure is that is also thwarts 'alarm bots', as long as they don't originate from a botnet.
(I know you would probably prefer it if real users were allowed to refresh over and over, but there is no way to tell a refresh-spamming human from a request-spamming bot apart without a CAPTCHA or similar)
Fourth measure: reCAPTCHA:
You are right that CAPTCHAs hurt the user experience and should be avoided. However, in _one_ situation they can be your best friend: If you've designed a very restrictive system to thwart bots, that - because of its restrictiveness - also catches a number of false positives; then a CAPTCHA served as a last resort will allow those real users who get caught to slip by your throttling (thus avoiding annoying DoS situations).
The sweet spot, of course, is when ALL the bots get caught in your net, while extremely few real users get bothered by the CAPTCHA.
If you, when serving up the 10-minute-old cached pages, also offer an alternative, optional, CAPTCHA-verified 'front page refresher', then humans who really want to keep refreshing, can still do so without getting the old cached page, but at the cost of having to solve a CAPTCHA for each refresh. That is an annoyance, but an optional one just for the die-hard users, who tend to be more forgiving because they know they're gaming the system to improve their chances, and that improved chances don't come free.
Fifth measure: Decoy crap:
Christopher Mahan had an idea that I rather liked, but I would put a different spin on it. Every time you are preparing a new offer, prepare two other 'offers' as well, that no human would pick, like a 12mm wingnut for $20. When the offer appears on the front page, put all three 'offers' in the same picture, with numbers corresponding to each offer. When the user/bot actually goes on to order the item, they will have to pick (a radio button) which offer they want, and since most bots would merely be guessing, in two out of three cases, the bots would be buying worthless junk.
Naturally, this doesn't address 'alarm bots', and there is a (slim) chance that someone could build a bot that was able to pick the correct item. However, the risk of accidentally buying junk should make scripters turn entirely from the fully automated bots.
Sixth measure: Botnet Throttling:
[deleted]
Okay............ I've now spent most of my evening thinking about this, trying different approaches.... global delays.... cookie-based tokens.. queued serving... 'stranger throttling'.... And it just doesn't work. It doesn't. I realized the main reason why you hadn't accepted any answer yet was that noone had proposed a way to thwart a distributed/zombie net/botnet attack.... so I really wanted to crack it. I believe I cracked the botnet problem for authentication in a different thread, so I had high hopes for your problem as well. But my approach doesn't translate to this. You only have IPs to go by, and a large enough botnet doesn't reveal itself in any analysis based on IP addresses.
So there you have it: My sixth measure is naught. Nothing. Zip. Unless the botnet is small and/or fast enough to get caught in the usual IP throttle, I don't see any effective measure against botnets that doesn't involve explicit human-verification such as CAPTHAs. I'm sorry, but I think combining the above five measures is your best bet. And you could probably do just fine with just abelenky's 10-minute-caching trick alone.
There are a few other / better solutions already posted, but for completeness, I figured I'd mention this:
If your main concern is performance degradation, and you're looking at true hammering, then you're actually dealing with a DoS attack, and you should probably try to handle it accordingly. One common approach is to simply drop packets from an IP in the firewall after a number of connections per second/minute/etc. For example, the standard Linux firewall, iptables, has a standard operation matching function 'hashlimit', which could be used to correlate connection requests per time unit to an IP-address.
Although, this question would probably be more apt for the next SO-derivate mentioned on the last SO-podcast, it hasn't launched yet, so I guess it's ok to answer :)
EDIT:
As pointed out by novatrust, there are still ISPs actually NOT assigning IPs to their customers, so effectively, a script-customer of such an ISP would disable all-customers from that ISP.
Provide an RSS feed so they don't
eat up your bandwidth.
When buying,
make everyone wait a random
amount of time of up to 45 seconds
or something, depending on what
you're looking for exactly. Exactly
what are your timing constraints?
Give everyone 1 minute to put their name in for the drawing and then randomly select people. I think this is the fairest way.
Monitor the accounts (include some times in the session and store it?) and add delays to accounts that seem like they're below the human speed threshold. That will at least make the bots be programmed to slow down and compete with humans.
First of all, by definition, it is impossible to support stateless, i.e. truly anonymous, transactions while also being able to separate the bots from legitimate users.
If we can accept a premise that we can impose some cost on a brand-spanking-new woot visitor on his first page hit(s), I think I have a possible solution. For lack of a better name, I'm going to loosely call this solution "A visit to the DMV."
Let's say that there's a car dealership that offers a different new car each day, and that on some days, you can buy an exotic sports car for $5 each (limit 3), plus a $5 destination charge.
The catch is, the dealership requires you to visit the dealership and show a valid driver's license before you're allowed in through the door to see what car is on sale. Moreover, you must have said valid driver's license in order to make the purchase.
So, the first-time visitor (let's call him Bob) to this car dealer is refused entry, and is referred to the DMV office (which is conveniently located right next door) to obtain a driver's license.
Other visitors with a valid driver's license is allowed in, after showing his driver's license. A person who makes a nuisance of himself by loitering around all day, pestering the salesmen, grabbing brochures, and emptying the complimentary coffee and cookies will eventually be turned away.
Now, back to Bob without the license -- all he has to do is endure the visit to the DMV once. After that, he can visit the dealership and buy cars anytime he likes, unless he accidentally left his wallet at home, or his license is otherwised destroyed or revoked.
The driver's license in this world is nearly impossible to forge.
The visit to the DMV involves first getting the application form at the "Start Here" queue. Bob has to take the completed application to window #1, where the first of many surly civil servants will take his application, process it, and if everything is in order, stamp the application for the window and send him to the next window. And so, Bob goes from windows to window, waiting for each step of his application to go through, until he finally gets to the end and receives his drivere's license.
There's no point in trying to "short circuit" the DMV. If the forms are not filled out correctly in triplicate, or any wrong answers given at any window, the application is torn up, and the hapless customer is sent back to the start.
Interestingly, no matter how full or empty the office is, it takes about the same amount of time to get serviced at each successive window. Even when you're the only person in line, it seems that the personnel likes to make you wait a minute behind the yellow line before uttering, "Next!"
Things aren't quite so terrible at the DMV, however. While all the waiting and processing to get the license is going on, you can watch a very entertaining and informative infomercial for the car dealership while you're in the DMV lobby. In fact, the infomerical runs just long enough to cover the amount of time you spend getting your license.
The slightly more technical explanation:
As I said at the very top, it becomes necessary to have some statefulness on the client-server relationship which allows you to separate humans from bots. You want to do it in a way that doesn't overly penalize the anonymous (non-authenticated) human visitor.
This approach probably requires an AJAX-y client-side processing. A brand-spanking-new visitor to woot is given the "Welcome New User!" page full of text and graphics which (by appropriate server-side throttling) takes a few seconds to load completely. While this is happening (and the visitor is presumably busy reading the welcome page(s)), his identifying token is slowly being assembled.
Let's say, for discussion, the token (aka "driver's license) consists of 20 chunks. In order to get each successive chunk, the client-side code must submit a valid request to the server. The server incorporates a deliberate delay (let's say 200 millisecond), before sending the next chunk along with the 'stamp' needed to make the next chunk request (i.e., the stamps needed to go from one DMV window to the next). All told, about 4 seconds must elapse to finish the chunk-challenge-response-chunk-challenge-response-...-chunk-challenge-response-completion process.
At the end of this process, the visitor has a token which allows him to go to the product description page and, in turn, go to the purchasing page. The token is a unique ID to each visitor, and can be used to throttle his activities.
On the server side, you only accept page views from clients that have a valid token. Or, if it's important that everyone can ultimately see the page, put a time penalty on requests that is missing a valid token.
Now, for this to be relatiely benign to the legitimate human visitor,t make the token issuing process happen relatively non-intrusively in the background. Hence the need for the welcome page with entertaining copy and graphics that is deliberately slowed down slightly.
This approach forces a throttle-down of bots to either use an existing token, or take the minimum setup time to get a new token. Of course, this doesn't help as much against sophisticated attacks using a distributed network of faux visitors.
Write a reverse-proxy on an apache server in front of your application which implements a Tarpit (Wikipedia Article) to punish bots. It would simply manage a list of IP addresses that connected in the last few seconds. You detect a burst of requests from a single IP address and then exponentially delay those requests before responding.
Of course, multiple humans can come from the same IP address if they're on a NAT'd network connection but it's unlikely that a human would mind your response time going for 2mS to 4mS (or even 400mS) whereas a bot will be hampered by the increasing delay pretty quickly.
I'm not seeing the great burden that you claim from checking incoming IPs. On the contrary, I've done a project for one of my clients which analyzes the HTTP access logs every five minutes (it could have been real-time, but he didn't want that for some reason that I never fully understood) and creates firewall rules to block connections from any IP addresses that generate an excessive number of requests unless the address can be confirmed as belonging to a legitimate search engine (google, yahoo, etc.).
This client runs a web hosting service and is running this application on three servers which handle a total of 800-900 domains. Peak activity is in the thousand-hits-per-second range and there has never been a performance issue - firewalls are very efficient at dropping packets from blacklisted addresses.
And, yes, DDOS technology definitely does exist which would defeat this scheme, but he's not seeing that happen in the real world. On the contrary, he says it's vastly reduced the load on his servers.
My approach would be to focus on non-technological solutions (otherwise you're entering an arms race you'll lose, or at least spend a great deal of time and money on). I'd focus on the billing/shipment parts - you can find bots by either finding multiple deliveries to same address or by multiple charges to a single payment method. You can even do this across items over several weeks, so if a user got a previous item (by responding really really fast) he may be assigned some sort of "handicap" this time around.
This would also have a side effect (beneficial, I would think, but I could be wrong marketing-wise for your case) of perhaps widening the circle of people who get lucky and get to purchase woot.
You can't totally prevent bots, even with a captcha. However you can make it a pain to write and maintain a bot and therefore reduce the number. Particularly by forcing them to update their bots daily you'll be causing most to lose interest.
Here are a some ideas to make it harder to write bots:
Require running a javascript function. Javascript makes it much more of a pain to write a bot. Maybe require a captcha if they aren't running javascript to still allow actual non-javascript users (minimal).
Time the keystrokes when typing into the form (again via javascript). If it's not human-like then reject it. It's a pain to mimic human typing in a bot.
Write your code to update your field ID's daily with a new random value. This will force them to update their bot daily which is a pain.
Write your code to re-order your fields on a daily basis (obviously in some way that's not random to your users). If they're relying on the field order, this will trip them up and again force daily maintenance to their bot code.
You could go even further and use Flash content. Flash is totally a pain to write a bot against.
Generally if you start taking a mindset of not preventing them, but making it more work for them, you can probably achieve the goal you're looking for.
Stick a 5 minute delay on all product announcements for unregistered users. Casual users won't really notice this and noncasual users will be registered anyhow.
Time-block user agents that make so-many requests per minute. Eg if you've got somebody requesting a page exactly every 5 seconds for 10 minutes, they're probably not a user... But it could be tricky to get this right.
If they trigger an alert, redirect every request to a static page with as little DB-IO as possible with a message letting them know they'll be allowed back on in X minutes.
It's important to add that you should probably only apply this on requests for pages and ignore all the requests for media (js, images, etc).
Preventing DoS would defeat #2 of #davebug's goals he outlined above, "Keep the site at a speed not slowed by bots" but wouldn't necessary solve #1, "Sell the item to non-scripting humans"
I'm sure a scripter could write something to skate just under the excessive limit that would still be faster than a human could go through the ordering forms.
All right so the spammers are out competing regular people to win the "bog of crap" auction? Why not make the next auction be a literal "bag of crap"? The spammers get to pay good money for a bag full of doggy do, and we all laugh at them.
The important thing here is to change the system to remove load from your server, prevent bots from winning the bag of crap WITHOUT letting the botlords know you are gaming them or they will revise their strategy. I don't think there is any way to do this without some processing at your end.
So you record hits on your home page. Whenever someone hits the page that connection is compared to its last hit, and if it was too quick then it is sent a version of the page without the offer. This can be done by some sort of load balancing mechanism that sends bots (the hits that are too fast) to a server that simply serves cached versions of your home page; real people get sent to the good server. This takes the load off the main server and makes the bots think that they are still being served the pages correctly.
Even better if the offer can be declined in some way. Then you can still make the offers on the faux server but when the bot fills out the form say "Sorry, you weren't quick enough" :) Then they will definitely think they are still in the game.
Most purely technical solutions have already been offered. I'll therefore suggest another view of the problem.
As I understand it, the bots are set up by people genuinely trying to buy the bags you're selling. The problem is -
Other people, who don't operate bots, deserve a chance to buy, and you're offering a limited amount of bags.
You want to attract humans to your site and just sell the bags.
Instead of trying to avoid the bots, you can enable potential bag-buyers to subscribe to an email, or even SMS update, to get notified when a sell will take place. You can even give them a minute or two head start (a special URL where the sell starts, randomly generated, and sent with the mail/SMS).
When these buyers go to buy they're in you're site, you can show them whatever you want in side banners or whatever. Those running the bots will prefer to simply register to your notification service.
The bots runners might still run bots on your notification to finish the buy faster. Some solutions to that can be offering a one-click buy.
By the way, you mentioned your users are not registered, but it sounds like those buying these bags are not random buyers, but people who look forward to these sales. As such, they might be willing to register to get an advantage in trying to "win" a bag.
In essence what I'm suggesting is try and look at the problem as a social one, rather than a technical one.
Asaf
You could try to make the price harder for scripts to read. This is achieved most simply by converting it to an image, but a text recognition algorithm could still get around this. If enough scripters get around it, you could try applying captcha-like things to this image, but obviously at the cost of user experience. Instead of an image, the price could go in a flash app.
Alternately, you could try to devise a way to "shuffle" the HTML pf a page in some way that doesn't affect the rendering. I can't think of a good example off the top of my head, but I'm sure it's somehow doable.
How about this: Create a form to receive an email if a new item is on sale and add a catching system that will serve the same content to anyone refreshing in less than X seconds.
This way you win all the escenarios: you get rid of the scrapers(they can scrape their email account) and you give chance to the people who wont code something just to buy in your site! Im sure i would get the email in my mobile and log in to buy something if i really wanted to.