Hide/Snooze issues in YouTrack - youtrack

Question

I want to use YouTrack for Key-Account-Management.
There is one Epic and for each key account (customer) one sub-issue.
I want to talk to each key account roughly every 6 months.
Is there a way to hide or snooze an issue for some time.
The issue should be like resolved for some months, and then come back if the snooze time has expired.
How to do this with youtrack?

Answer 1

The issue should be like resolved for some months
It seems that one can simply resolve the issue to accomplish it.
The tricky part is to reopen them automatically in 6 months. The following workflow rule can reopen YouTrack issues by timer:
var entities = require('#jetbrains/youtrack-scripting-api/entities');
var workflow = require('#jetbrains/youtrack-scripting-api/workflow');
exports.rule = entities.Issue.onSchedule({
title: workflow.i18n('Reopen issues in 6 months'),
search: '#Resolved', // Narrow the search to specify which issues are affected
cron: '0 0 0 ? * * *', // Fires once a day
guard: function(ctx) {
// If an issue was in a resolved state for half a year already...
return Date.now() - ctx.issue.resolved < 15552000000;
},
action: function(ctx) {
// ... then reopen it
ctx.issue.State = ctx.State.Open;
},
requirements: {
State: {
type: entities.State.fieldType,
Open: {}
}
}
});