I'm seeing the following error in iTunes Connect in the in-app purchase section for my app:
An In-App Purchase has been returned and is highlighted in the table
below
All of the in-app purchases for a new app have been rejected. They all show a status of Developer Action Needed. Going to each individual in-app purchase shows an exclamation sign with:
Your In-App Purchase has been returned. You must modify or delete
the highlighted item.
However, it there's no explanation at all of what the error is. This seems to be a problem a lot of developers have just started seeing:
https://forums.developer.apple.com/message/78997#78997
Any ideas what's causing this? Is it just another iTunes Connect bug?
I had the same problem, following is the screenshot of how my in-app purchase's details page did show a yellow highlighted portion:
What I did is: added another language.. then deleted the previous rejected language, then added the previously rejected-then-deleted language and then deleted the second added language. :-) And it worked!
There is some issue with your binary or metadata that caused app review to reject your app. You need to address that issue. AND: Rather than reject the IAP, app review 'returned' it. If they had rejected it you would have needed to recode a new IAP because once rejected an IAP can't be resubmitted. Once you address the reason the app was rejected, all you need do is open the IAP, add a " " to any field, save it, remove the " ", save it again and it will be ready. I do not recall if you also need to attach it to the new binary or whether it remains attached.
Similar issue
To fix it, I edited >App Store Information >Subscription Display Name, saved the change, then immediately reverted my changes!
Related
I have some problems with my app store connect account. I need to update one of my existing app, but unable to do it.
The banner underneath appear, it says a new agreement is available and I need to accept it.
But the thing is, I can't see any button or link to accept the agreement. Does anyone have an idea to resolve this?
FYI: I am the account holder.
After searching for quite a while, I found the new agreement button is available under the apple developer account page.
This is so confusing. From the app store connect page there is no link or information at all that inform us to where should I navigate, to be able to accept the new agreement.
Anyway, here it is https://developer.apple.com/account
Getting this error again and again after adding image and hitting Save button. "Your In-App Purchase information could not be saved. Try again. If the problem persists, contact us."
I don't know why this was rejected as an edit. Anyway:
No, this is not a duplicate. This is about In App Purchases while the question you mentioned is about App status.
I was facing the same problem today, and it seems other people too.
What I tried and didn't work (so please don't put this as a possible answer): 1- I used google chrome + Safari on Mac OS 10.12, no chance. Then I tried private mode (same as delete cookies and history), no chance.
2- I switched to windows 7 computer, chrome + firefox (never used before), no chance.
3- I used Safari on iPad Mini with iOS10, no chance.
4- When posting a new IAP with an attached screenshot image, the save button will load forever and nothing will be saved.
5- I contacted Apple about the problem and gave all details. I am waiting for the solution.
Edit : Finally, it is working again (October 7th, 8am GMT). I don't know wether contacting Apple solved this or it was solved for every one. I just uploaded the screenshot and saved the In App Purchase, and I am able to submit the app for review.
If it still doesn't work for you, just contact Apple support with the link provided in the error message, and be patient (try to work in another thing, drink a coffee, or go to shopping :) )
Eventually today i got the success when i had tried from different system,i used the screenshot from iphone5s simulator in 100% resolution and got the success.
But same-thing,i had also tried before putting up this question.
So that means it might be error from apple server as sometimes it just not works.
PFA for screenshot i used:-
If you are resubmitting (for example, after a previous rejection), it seems like this can be caused by adding additional in app purchases.
Our app binary was rejected, we uploaded a new one and while we were at it we added an additional in app purchase to the submission and some extra text to the app review information. All other in app purchases previously submitted remained "In Review" so we were literally just adding in another to the submission.
We got a 500 Internal Server Error when clicking submit (verified using FireFox dev tools). We tried Safari, Chrome, Firefox on Mac and PC - all up-to-date. Same behaviour.
We tried removing the extra new in-app purchase (and cut down the extra review text a little) from the submission and it immediately went through without a hitch. YMMV, but worth checking.
my first app got rejected because it has the word Youtube in the bundle ID. I've since then changed the bundle ID in the plist.info and in the bundle identifier in Xcode. I also create a new app id under the identifier section in the member center of Apple's developer site but when i try to change it in the EDIT APP INFORMATION section in itunes connect, there is no drop down menu so i can't choose the new bundle ID i made without the word youtube in it. It is because my app is in status "Waiting for upload"? Here what i want to change "Bundle ID" in the picture below.
The menu to edit the bundle ID (if you have never submitted) is now under More > About this App
7/25/16 update: Now you can just edit the bundle id under the App Information if you have never published uploaded a build:
Per https://developer.apple.com/library/ios/documentation/LanguagesUtilities/Conceptual/iTunesConnect_Guide/Appendices/Properties.html, the Bundle ID "can’t be edited after the app is approved."
So, if you have app has previously been approved, then you can't change your Bundle ID. But, if your app has NEVER been approved, then you should be able to change your Bundle ID.
I think your issue is that your app is currently in the App Store review process. I would click on "Binary Details" and then click "Reject this Binary" at the top right. This will remove your app from the App Store review process (status will be "Developer Rejected")and you should now be able to edit your Bundle ID and then resubmit for review.
However, I am assuming your app has never been previously approved. If it has been approved before, I think you need to create an entirely new app.
Hope this helps!
I also have the same issue, and have been able to edit this field in past apps. I called Apple support and they said that the issue is; that once Game Centre is turned on for a BundleID it becomes non editable. We even tried turning Game Centre off but to no avail. They told me the options were to use change the BundleID back in Xcode to match the BundleID in iTunesConnect or to change the name of my game in iTunesConnect (to free up that name) and then create a new app/game in iTunesConnect with the newly freed up name and now proper BundleID.
It should be noted that if you change the name to free it up and create a new app/game, you will not be able to delete the old game/app from your iTunesConnect. It will just sit there in limbo.
They said that there is NO way to edit this field once it has been marked is not editable.
This doesn't answer the issue on how to change it but may make it so people stop spending hours trying to change their BundleID.
Cheers
My App hasn't been validated yet, that because on an error on the bundle id.
To edit the bundle id I went to App Information "Edit", and then I've changed (even created a new one)
I'm walking in circles trying to create a new app in Apple's Itunes Connect. Here are the steps I'm doing:
When I log in to Itunes Connect I'm seeing a screen asking me to "Review the iOS Developer Program License Agreement."
I click continue and then I'm presented with a "Manage Your Apps" screen.
I click Add New App and it sends me to... the Agreement Update again:
So I click on Members Center this time and it goes here:
Clicking on Itunes Connect sends me back to... yes, the Agreement Update once more.
How do I solve this issue? Where is the secret door to adding a new app?
I got stuck here too - here's how it went for me:
Nothing showed up in iTunesConnect's finance/agreement area at first (... even though the links kept sending me there!)
I eventually found something to view/accept at the top of the general Apple Member Center home page.
After step 2, something new finally showed up in iTunesConnect's finance/agreement area that I could accept
After above steps I was able to continue what I was trying to do in iTunesConnect which, in my case, was setting up some new promo codes for my app.
Had the same problem. Tried clearing cookies and cache per above recommendations, nothing. Waited 20m, bingo. Looks like your contract acceptance has to go through some review process, whether manual or automatic, taking a bit of time. I imagine the cookies/cache-clearing having worked was simply you cleared at the right time.
Solution: Open the Link https://itunesconnect.apple.com from Laptop Not Mobile. It will ask you to Accept the Terms and condition. While you open the link from mobile the Accept option will not visible to you. So open the link from Laptop and Accept the terms and condition.
***If you are already registered in TRACES, please login with your registered User Id (PAN), Password & PAN else register as new user*emphasized text****
enter image description here
Had the same problem. Tried clearing cookies and cache per above recommendations, nothing. Waited 20m, bingo. Looks like your contract acceptance has to go through some review process, whether manual or automatic, taking a bit of time. I imagine the cookies/cache-clearing having worked was simply you cleared at the right time.
I want to delete the tested app from iTunes connect.
When I searched this topic in google i got one solution but i did not get any thing if i am following this procedure.
AppDeletionFromitunes
Please help me if any solution is there
Thanks&Regards
smily
Even in new iTunesConnect, you cannot remove applications that are in any other state than Ready For Sale unless it was approved at least once before.
As you wrote a tested app I guess it is not available on the AppStore or Ready For Sale. You will not be able to delete it.
You can't delete but you can hide it. Go to the Pricing tab (Rights and Pricing) and deselect all the countries. To be able to deselect all the countries click on 'specific territories'. After doing that the status of the app would change to 'Developer Removed From Sale'